Park House Care Home

93 Park Road South, Prenton CH43 4UU

Park House Care Home in Wirral is a purpose-built care facility made up of four separate units, that allow it to care for a wider range of care purposes than other homes.

The home is particularly effective in providing accommodation for people who have both physical and mental frailties, as well as for mentally infirm elderly, with good wheelchair access and a spacious living environment.

All residents have en suite facilities and find the home to be ideal for a relaxing and stress-free lifestyle, with 24-hour nurse call systems and scenic landscapes nearby.

Group: Four Seasons Health Care

Person in charge: Karen Fitzgerald & Lydia Ramos (Home Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 111 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 111

Rooms with ensuite WC: 111

Facilities & Services: Respite Care • Lift • Wheelchair access • Gardens for residents • Residents Internet Access

Latest Care Quality Commission* Report on Park House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Park House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.493 for Park House Care Home is calculated as follows: ( (179 Excellents x 5) + (83 Goods x 4) + (30 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 294 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.631 Points relating to the number of positive Reviews for Park House Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22.2 positive Reviews (111 registered maximum number of service users ÷ 5). 14 Reviews ÷ 22.2 Target = 0.631

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Park House Care Home has a Review Score of 9.1 (9.124) from 25 Reviews


Average Ratings

  • Excellent
    13
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park House Care Home?

  • Extremely LIKELY
    21
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park House Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

A clean home with no smells, hard-working staff and well managed. However, the living areas are too bland. I would like to see a more 'homely' look introduced to evoke feelings of peace, calm and serenity with the use of calming colours and pictures. Maybe create a sensory room with soothing music or sounds such as 'sound of the ocean' or the 'rainforest' along with subtle lighting such as fairy lights and lava lamps. Kitchen/dining are clean with food cling filmed in a clean fridge. Could benefit from a large, wall mounted, TV with a sound bar ensuring sight/sound to maximum benefit.

How likely would you be to recommend Park House Care Home? Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Marketing at Park House Care Home responded to this review on 02 May 2018:

Thank you for your feedback. We are pleased to hear that your experience at Park House Care Home has been so positive. We appreciate you taking the time to let us know how we are doing and take all of your feedback on board as we continuously look at how we can improve our care even further. Thank you once again. Have a great day.

Father is well cared for and seems to like all the staff and nurses.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 12 Apr 2018:

Thank you, Stephen, for your feedback about Park House Care Home. We are happy to learn that your experience has been so positive. We look forward to your next visit. Have a wonderful day.

The staff are very kind and seem to all know the residents by name extremely well. The room was excellent and warm and bright. The laundry was done to a high standard. Overall an extremely well-run outfit.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 23 Mar 2018:

Thank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Park House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a wonderful day.

The central unit has a nice relaxed atmosphere. It is very well staffed and all the staff/service user interaction that we witnessed were kind and respectful, staff seemed to have empathy and understanding of clients needs. They appeared well trained. Each time we visited the nurse in charge was visible and happy to answer our questions. My father was there for assessment but it is definitely a place that we would recommend for long-term care should you or your relative require the specialised support that it offers.

How likely would you be to recommend Park House Care Home? Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 14 Mar 2018:

Thank you, Andrew, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The care home is bright, clean and friendly. The staff are very obliging and helpful. The food is good and plentiful and there is no bad smell like some care homes. The residents have freedom of movement and seem very relaxed and comfortable.
PS. My daughter has settled in quite quickly and is happy in her own way.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 28 Feb 2018:

Thank you for your comments about your experience of Park House Care Home. We are happy to learn it has been so positive and that your daughter has settled in quickly. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again soon. Have a wonderful day.

My mother-in-law moved onto Bidston unit in November 2017 as her dementia was getting worse and she needed 24/7 care. The staff and management have been excellent with their service. My mother-in-law has now been moved to Hamilton unit for end of life care. Again the staff have been very caring. I would highly recommend this care home. It is spotlessly clean at all times.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 28 Feb 2018:

Thank you, Keith, for sharing your experience of Park House Care Home. We appreciate you taking the time to let us know how we are doing and it means a lot to us to hear you have been so pleased with the quality of our care. Thank you once again for the kind words and for the recommendation.

The management and staff on Bidston unit have all been fantastic looking after mum. They have been so caring and full of compassion. They go above and beyond to help her needs. Mum has now been moved to Hamilton unit for end of life care. Again, the staff have been very caring. I would highly recommend this care home for anyone's family in their later life.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 28 Feb 2018:

Thank you, Sue, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the lovely feedback and for the recommendation.

The care of my wife has been very good with all her needs being met by staff and management.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 22 Feb 2018:

Thank you, John, for letting us know how we are doing at Park House Care Home. We are glad to hear that your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.

Overall, have never had any issues. Staff have always been attentive to dad. Fully appreciate their time and support.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 21 Feb 2018:

Thank you, Martin, for sharing your recent experience of Park House Care Home. We are pleased to hear it has been so positive and that you have found our staff to be so supportive during your experience here. Have a great day.

Lovely place and pleasant staff, look after my mum's needs very well.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 20 Feb 2018:

Thank you for sharing your recent experience of Park House Care Home. We are glad to hear it has been so positive. We appreciate you taking the time to let us know how we are doing and it is rewarding to learn you have been pleased with the quality of our care. We look forward to seeing you again soon.

All staff are extremely approachable and supportive. My sister has cognitive issues and staff try to meet her needs while still trying to let her remain as independent as possible. Although she does not choose to join in many activities she is always invited to do so. She has complex medical needs and these are supported with compassion.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 20 Feb 2018:

Thank you, Bridget, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Staff are empathetic and kind.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 30 Jan 2018:

Thank you, Doreen, for sharing your recent experience of Park House Care Home. We are pleased to hear it has been so positive and we really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Have a wonderful day.

My dad has been a resident, with dementia, for a year at Park House care home in Birkenhead. Standards have improved considerably in this last few months, with special thanks to the staff for the way they look after my dad.

How likely would you be to recommend Park House Care Home? Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 26 Jan 2018:

Thank you, Chris, for sharing your recent experience of Park House Care Home. We are happy to learn it has been so positive. We appreciate you taking the time to let us know how we are doing and it is great to hear that you have been so pleased with the quality of our care. We look forward to your next visit. Take care.

The staff were excellent when mum had a fall and needed to go to hopsital. They contacted me instantly. Staff keep me informed on everything about my mum and look after her well.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home responded to this review on 22 Jan 2018:

Thank you, Linda, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

During my friends stay she was very well cared for, caring, professional staff. Thank you.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Staff are very pleasant, helpful and very good with Dad. Very chatty with both my sister and myself and very fond of my Dad. Very happy with the care they give here and he seems happy here.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Warm, friendly atmosphere at Park House Care Home. Staff are helpful and friendly. The only negative comment I can make is the overwhelming odour of food in the corridor.

How likely would you be to recommend Park House Care Home? Likely

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Average Rating:   3.5 out of 5

My father has been so well looked after in Dandhills Unit, Park House.
I cannot thank senior care assistant and her staff more for their kindness and caring. Much appreciated. Thank you all.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased to share our views on Park. My mum is happy in her world and is well looked after by nurses, carers and management. If the need arose, they know how to deal with mum, for example, I was a little scared of mum the other day, I called for help and two carers came and mum instantly calmed down. They were gentle and caring much to my relief! I'm in throughout some mealtimes and the carers cater to all the resident's needs and if my mum's fussy or gone very fussy, the kitchen staff are very good as are the cleaners. They keep it nice and clean around the home.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has now spent several months in Park House. The staff and standard of care are excellent. All grade of staff are obliging and cannot do enough to help their residents and families.
My only complaint is the excessive heat in the home, especially in the summer months. Ventilation is poor and there is no air conditioning.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff in Park House are excellent, they can't do enough for my mom, the food is very poor and have to bring in staff for mum all the time.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

This care home is brilliant. My husband has been here 3 years, the girls are brilliant with him. He is well taken care of by all the staff even the cleaner. I can go away for a couple of days and I know I don't have to worry about him.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mother-in-Law has been in the home for just over a year now. I visit her twice a week and am always amazed at how much love and compassion is shown by the staff. They are collectively an amazing group of caring people. I have never seen anyone being anything other than caring and patient with all the residents. It must be such a difficult job but the staff always give 110% to every task they are challenged with.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am happy with every aspect of mums care. All the staff, nursing and carers, cleaners, maintenance and management are extremely caring and professional in every way. Mum is happy with the staff who look after her and she responds to them well. We know mum on occasion doesn't sleep, but the staff make these moments enjoyable as she drinks tea and happily chats with them as she thinks she is working there. We leave mum knowing she is well looked after even the times she is distressed and wants to go home. It's tough but we know she is well cared for. Thank You

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found all the staff and service supplied by Park House to be of the highest care. All staff are ready to give advice and help. I find the service to my wife is of a very high standard.

How likely would you be to recommend Park House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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