Park House Care Home

Nothing but praise - mum has her ups and downs but she is treated so well and likes it here. The staff are lovely and friendly and keep me informed of any problems that arise. They have made my family's life so much more relaxed knowing mum is well looked after.

My brother-in-law has only been in this care home for three weeks. He thinks it is a lot better than his previous home. I must agree with him from what I have seen up to now. The rooms are very clean and well maintained, with a good view out of the window. Also, well decorated and has nice furniture. Staff and food are excellent and helpful admin team.

Staff are very friendly and helpful. Home is always very clean. Lovely calm atmosphere. I know my sister is very well cared for.

Staff are fantastic as always. Think care for residents' health has deteriorated slightly- out of sight out of mind.

I think that it is difficult to review purely on a visit but the staff seem to be very caring and my mother seems to be happy here.

Always greeted by professional, friendly staff during visit appointments. My mother has been a resident for 5 years and always appears to be at ease with all concerned at the home.

Having not been able to visit due to the Covid restrictions for the past 15 months we were impressed by the protocols in place, pleasantness and efficiency of the staff involved. We were also pleased that my sister was very happy with her care and the caring attitude of the staff. I take this opportunity to thank all the staff for their hard work and care.

Think the staff are wonderful but its not the right time for feedback as we haven't had any experience within the care home in the past 18 months.

Lovely home with the most amazing, caring staff.

My mother has been with Park House for over two years. In her time here, the staff have been extremely supportive and had my mother's health at the heart of what they do. Staff are very friendly and helpful.

Very well managed, lovely staff always happy to help and very obliging.

Wonderful care for my partner. Staff very helpful. My partner is being looked after.

Mum has been here a number of years. She has always been cared for, and with Covid, she has been well protected.

Have finally put pen to paper. At last I feel at peace, my sister is amongst the very understanding and caring people. She had a lonely life having learning difficulties combined with mood problems. She mixes with people which she desperately needs. The activity area is now really good and has gifted me with her handmade cards. Nothing is a problem at Reception. My gratitude is overwhelming to you all.

I use to visit and help care for my mum on a twice-daily basis so as can be imagined this past year of lockdown and no visiting has been a very stressful and worrying time for me and my family as we are very close to mum. However, apart from that, on a personal level I have to say I am extremely thankful to all staff at Park House and in particular, the team leaders, nurses and care assistants on mum's unit for looking after her so well and putting up with my many telephone calls and keeping me informed of any issues and updates. Mum has always looked well and cared for and happy at window visits which has reassured me immensely. I can't thank them enough and look forward to being able to visit again to be with my mum, who I have missed so much and see the staff again.

I find Park House to be a warm, welcoming place and the staff are very caring and genuinely look after the residents like family members. It is always clean and well looked after and safe for residents.

Park House staff have treated my mother with so much care its as if she is one of their own family. They all work so hard. Communication is good, if anything happens e.g. illness or accident they are on the phone right away. I have been there when they serve her meals and they always look delicious and nutritious. Her room is always spotless. I can't thank them enough.

Everywhere was very clean and I was made to feel very welcome. A lovely atmosphere.

The staff are very helpful, pleasant, hard working. They take care of my dad very well. They are happy to help in any way.

A clean home with no smells, hard-working staff and well managed. However, the living areas are too bland. I would like to see a more 'homely' look introduced to evoke feelings of peace, calm and serenity with the use of calming colours and pictures. Maybe create a sensory room with soothing music or sounds such as 'sound of the ocean' or the 'rainforest' along with subtle lighting such as fairy lights and lava lamps. Kitchen/dining are clean with food cling filmed in a clean fridge. Could benefit from a large, wall mounted, TV with a sound bar ensuring sight/sound to maximum benefit.