Red Rocks Nursing Home, Wirral, Merseyside
Red Rocks Nursing Home, Wirral, Merseyside
Red Rocks Nursing Home, Wirral, Merseyside

Owner: Red Rocks Nursing Home Ltd

Person in charge: M Vaughan (Owner/Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 24

Rooms with ensuite WC: 9

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Directions:
From South (Chester) by Motorway

Take M53 and head towards Birkenhead / Liverpool.
Leave the M53 at Junction 2.
At slip road roundabout take (2nd) exit marked A551 towards Hoylake.
In approx 1/2 mile, at Moreton Cross roundabout take 1st exit Left onto A553.
Continue for approx 4.5 miles until reaching the ornamental roundabout in Hoylake.
Turn Right and in 250yds (in front of Green Lodge Hotel) turn Left into Stanley Road.
Red Rocks Nursing Home is the last property on the Right before reaching the shore.

From East (Liverpool / Birkenhead) by Motorway
Take M53. Leave the M53 at Junction 2.
At slip road roundabout take (2nd) exit marked A551 towards Hoylake.
In approx 1/2 mile, at Moreton Cross roundabout take 1st exit Left onto A553.
Continue for approx 4.5 miles until reaching the ornamental roundabout in Hoylake.
Turn Right and in 250yds (in front of Green Lodge Hotel) turn Left into Stanley Road.
Red Rocks Nursing Home is the last property on the Right before reaching the shore.

From South (Chester & North Wales) by “A” road
Take A540 towards Hoylake & West Kirby. Travel through Heswall, Thurstaston and Caldy
At West Kirby carry on onto A553 towards Hoylake.
At the ornamental roundabout, approx 500yds after the Royal Liverpool Golf Club (on left),
turn Left and in 250yds (in front of Green Lodge Hotel) turn Left into Stanley Road.
Red Rocks Nursing Home is the last property on the Right before reaching the shore.

Visiting:

Red Rocks Nursing Home has an open visiting policy but would normally suggest that mealtimes are avoided (Lunch 12-1pm, Dinner 6-7pm), unless joining a resident for a pre-arranged meal (for which there is a nominal charge).
Visitors are welcome to join residents for morning coffee (11am) or afternoon tea (3pm).

Parking:

Red Rocks Nursing Home has 2 car park areas for visitors use, although the top car park (left hand drive) is generally reserved for disabled visitors or acts as an overflow to the main lower car park. There is also on-street parking available just outside the gates.

Latest Care Quality Commission* Report on Red Rocks Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Red Rocks Nursing Home has a Review Score of 9.8 (9.780)

The Review Score of 9.8 (maximum of 10) for Red Rocks Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Red Rocks Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.78 for Red Rocks Nursing Home is calculated as follows: ( (103 Excellents x 5) + (29 Goods x 4) ) ÷ 132 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Red Rocks Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Red Rocks Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Red Rocks Nursing Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

From my initial contract with the proprietor to the last day of my fathers stay, I have received nothing but professionalism and kindness.
A home visit from senior staff took place and when we arrived these staff welcomed us making the process less traumatic and a little easier on all concerned.
During his stay my father was treated with dignity, kindness and positive care and whilst he looked forward to returning home, he said he had really enjoyed his stay at Red Rocks.
I can confirm that each day when I visited, the staff welcomed me and I saw only continued improvement in my father's wellbeing and I attribute this to the staff and environment of Red Rocks.
I would not hesitate to recommend this establishment if you are looking for exceptional care, cleanliness, good food and kindness.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment my husband arrived at Red Rocks for end of life care it was obvious he was somewhere special. The staff made him welcome and were anxious to ensure his every need was met. As his condition deteriorated the nursing care he received was exceptional and every effort was made to ensure he was comfortable and pain free. The caring staff at all levels also took the time to look after myself and the family as we sat with my husband. We could not thank the staff enough for how they helped us all through a very stressful time.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well run in every respect with the outstanding level of care provided.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On visiting Red Rocks it's clear to see why it is so respected - wonderful views, beautiful premises and friendly staff. But the more time you spend there, the more you can truly appreciate how exceptional it is. The level of care is outstanding, from the delicious food to the nursing care. I have never come across such wonderful nursing and I will always be grateful that my father was cared for so well at Red Rocks. Nothing is too much trouble, and the staff not only deal with the residents with absolute respect and compassion but the visitors too.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Red Rocks has been family-run for many years and the atmosphere reflects this. The staff are friendly, helpful and conscientious and the residents seem very appreciative. The owner/manager is proactive and liaises well with hospitals and outside bodies. There are useful links with the local community. The home is in a beautiful setting with extraordinary views across the Dee estuary.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has now been a resident of this home for just over 9 months and during his time there, he has settled in very well. The home is in an unrivalled location with wonderful views towards Hilbre, the Dee Estuary and North Wales beyond. There is a lovely garden with a patio area which the residents are able to use in the summer, shaded from the sun by a large parasol. The staff are, without exception in my view, well trained and well led, and have a good relationship with the residents, and they work hard to make visitors welcome. Most importantly, I continue to be very impressed and comforted by the level of care received by my father. Food quality is always high, with tasty and nutritious meals and snacks being served to residents. There is a diverse activities programme, and special meals are a regular feature, celebrating (for example) Halloween and Valentine's Day. My family and I are so pleased that my father is resident at Red Rocks.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am a retired Hospital Doctor and my Mother, of 101 years of age, has been a resident at Red Rocks Nursing Home for just over 2 years. Prior to moving to Red Rocks she lived alone but was well looked after by relatives and neighbours and she was a very independent lady. The staff have been extremely good at adapting her care to her needs and she now considers Red Rocks as her home. I am extremely impressed by the team spirit and cheerful and friendly attitude of all the staff. I am sure that this is due to the example set by the manager and the way in which he leads his team. There is always something for the individual resident and the residents are always treated as individuals. The medical care is of a very high standard as is the cleanliness and hygiene of the establishment. As a Doctor, I have visited a number of nursing homes in the south of England and can state that none of them met the high standards set by Red Rocks and I would not wish my Mother to be anywhere else.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been resident at Red Rocks since early summer 2016, and, throughout this time the care has been outstanding. The home had been highly recommended to us by the family of a previous resident, and indeed a friend who has worked in both nursing and the care home industry.
The staff demonstrate extremely high levels of care and attention at all times, but most importantly offer friendship and companionship to those within their care, and always make all visitors immediately welcome.
Any medical issues are attended to promptly and any areas of concern are actively discussed with appropriate family members.
The facilities are excellent, and Red Rocks feels more like a country house hotel than a nursing home. Every attention is made to ensuring the long-term comfort of all residents.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The emphasis on the home page of the website on Red Rocks being a family-run nursing home is borne out in the day-to-day care that I have now been seeing for several years. The atmosphere is very friendly and staff have taken extra time other than in routine room visits to use photographs and other memorabilia to keep my aunt in good spirits. The rapport they have with her is heartwarming as well as reassuring. The managing staff pay great attention to detail regarding medical care and never fail to keep me promptly informed.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father in law was a resident of the home for a three months last year. We could not have chosen a better provider.
The home was spotless, the food was wonderful but most of all the care given by the staff was out of this world. Nothing was too much trouble, every member of staff was totally professional and carried out their duties amazingly well. The medical care received towards the end was so well handled and compassionate.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Dad self-admitted himself to Red Rocks when he realized that he could no longer care for himself. Initially, as we are 5,500 miles away, we were very concerned when we heard the news. We need not have been though. Right out the gate we got an email from the Manager at Red Rocks and a visit to their website and a brief phone call allayed all our concerns. Following up with the nurses looking after Dad was great and they were very happy to talk to us and explain their care plan. It was very clear to us after being able to physically visit, and having heard many personal testimonies from Dad's visitors that his last days were in the best possible hands.

A Wonderful place with great people - thank you for all that you did.

Paul

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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