Red Rocks Nursing Home

76 Stanley Road, Hoylake, Wirral CH47 1HZ
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9.6 36 Reviews
  • Red Rocks Nursing Home, Wirral
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1650
  • Self-Funded Nursing Care: £1495 – £1650
  • RESPITE Self-Funded Residential Care: £1495 – £1650
  • RESPITE Self-Funded Nursing Care: £1495 – £1650

In addition to the state pension, most people qualify for Attendance Allowance (AA), a non-means tested benefit, paid at a rate up to £110.40/wk. We will be more than happy to request a claim form, handle your claim from start to finish or submit a review if you are in receipt of the lower rate AA.


Everyone is also entitled to be assessed for the element of their “nursing care” to be funded under the provisions of the NHS Funded Nursing Care (FNC). Essentially this means a further non-means tested award could be made to you amounting to £254.06 /wk, assuming you are deemed to require “nursing care” as against simply “personal or residential care”.


If the event of your needs being greater and your care more complex, then you may instead qualify for NHS Continuing Health Care (CHC), which in some cases will cover the entire fee. Both FNC and CHC are payable by Cheshire & Merseyside Integrated Care Board (ICB).


Further information regarding FNC and CHC can be found at: www.nhs.uk/chq/Pages/what-is-nhs-funded-nursing-care.aspx

These prices are only a guideline, please contact Red Rocks Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Red Rocks Nursing Home Ltd

Person in charge

  • M Vaughan (Owner/Manager)

Local Authority / Social Services

Admission Criteria

  • Private clients, and NHS Continuing Health Care (CHC) clients
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Red Rocks Nursing Home has an open visiting policy but would normally suggest that mealtimes are avoided (Lunch 12-1pm, Dinner 6-7pm), unless joining a resident for a pre-arranged meal (for which there is a nominal charge).

Parking

  • Red Rocks Nursing Home has 2 car park areas for visitors use, although the top car park (left hand drive) is generally reserved for disabled visitors or acts as an overflow to the main lower car park. There is also on-street parking available just outside the gates. The home also have an Electric Vehicle Charge (EVC) point.

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Red Rocks Nursing Home Reviews (36)

9.6

Red Rocks Nursing Home has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Red Rocks Nursing Home has 36 reviews.

Overall Experience
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  • 1
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Date Published
  • 36
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  • 5
  • 6
  • 30
Reviewer Connection to Red Rocks Nursing Home
  • 17
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Total of 36, showing 21-36
Review from Anne F (Daughter of Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Red Rocks for nearly 2 years. The standard of care is fantastic, the food is wonderful (I've eaten there a few times when relatives have been visiting), the daily entertainment is varied and inclusive. The staff are friendly and efficient. The location is excellent, very
quiet with beautiful views over the Dee Estuary to Wales.


When I visited Red Rocks to see if I thought Mum would like it my overwhelming feeling was that this was not 'a home' but it was 'home'. I would advise anyone looking for a nursing home to visit Red Rocks and see it for themselves.

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Review from Micaela W (Daughter of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Red Rocks after a prolonged stay in two hospitals, during which time my father, who had been perfectly well, collapsed and died. When Mum arrived at Red Rocks she was very frail, both physically and emotionally. It is an absolute credit to the nursing care provided by all the staff that
she is still with us some 2.5 years later. She feels very safe and secure at Red Rocks: it is her home. Her room, which is always spotless, has wonderful views of the Dee Estuary and the girls are always checking on her as they pass. The kitchen is open 24 hours a day, so if she fancies something that is not on the menu, the staff are very willing to accommodate her. The care provided is old fashioned nursing care: they look after the whole person and all staff are very friendly towards my brothers and myself whenever we pop in. Red Rocks may not have all the facilities of other nursing homes, but I think you would struggle to find better care anywhere.
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Review from Robert L (Son of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial enquiry right up to our last contact every member of the Red Rocks staff demonstrated exceptional care, efficiency and action and proved to us over the time they cared for my Father that they really are exemplary. With sensitivity, kindness and constant attention to every medical as
well as physical need they more than demonstrated they are a true example of what a Nursing Home should be. Any relative can rest assured that their loved one will be treated with respect and dignity and competence in the cleanest atmosphere. Many thanks to everyone!
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Review from John H (Son of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother of 102 years spent the last three years of her life at Red Rocks Nursing Home. Prior to Red Rocks Nursing Home, she lived alone and was very independent. The staff at Red Rocks Nursing Home were excellent at adapting her care to her needs and she quickly considered Red Rocks Nursing Home to
be her home. As a retired doctor, I was extremely impressed by the team spirit and cheerful and friendly attitude of all the staff. I am sure this is due to the example set by the leadership team. There are regular activities for the residents. The medical care was of a very high standard and there are regular visits by local GPs and any significant findings were communicated speedily. The cleanliness and hygiene of the establishment are of a very high standard. As a doctor, I visited a number of nursing homes and very few meet the high standards set by Red Rocks Nursing Home. I would not have wished my mother to be anywhere else. The family atmosphere and the genuine affection shown by staff to the residents is very reassuring to visiting relatives and friends.
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Review from Helen T (Resident) published on 2 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a fairly new resident here, having moved in at the beginning of the month. I have found that the staff are very nice and helpful and Red Rocks is very homely.


I met the owner who made me feel most welcome.


The food is exceptional, especially the beef gravy! The home is always kept very clean.


I

feel happy and safe.
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Review from Tim D (Son of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Rocks provided end of life care for my Father.


It provided huge solace to the family to know that Dad was being looked after by such caring and friendly staff.
The home is run in a very professional manner and this leadership filters down to all the staff.


Dad was provided with all the care

he needed, whilst the staff maintained his privacy and dignity.


The home itself is spotlessly clean and well maintained, and the location cannot be faulted.


It is the staff that makes the place, happy and engaged with their work and the residents.


The family will miss the staff.

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Review from Mrs M (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial contract with the proprietor to the last day of my fathers stay, I have received nothing but professionalism and kindness.
A home visit from senior staff took place and when we arrived these staff welcomed us making the process less traumatic and a little easier on all concerned.
During
his stay my father was treated with dignity, kindness and positive care and whilst he looked forward to returning home, he said he had really enjoyed his stay at Red Rocks.
I can confirm that each day when I visited, the staff welcomed me and I saw only continued improvement in my father's wellbeing and I attribute this to the staff and environment of Red Rocks.
I would not hesitate to recommend this establishment if you are looking for exceptional care, cleanliness, good food and kindness.
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Review from Valerie W (Wife of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my husband arrived at Red Rocks for end of life care it was obvious he was somewhere special. The staff made him welcome and were anxious to ensure his every need was met. As his condition deteriorated the nursing care he received was exceptional and every effort was made to ensure
he was comfortable and pain free. The caring staff at all levels also took the time to look after myself and the family as we sat with my husband. We could not thank the staff enough for how they helped us all through a very stressful time.
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Review from P R (Niece of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well run in every respect with the outstanding level of care provided.
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Review from Kate B (Daughter of Resident) published on 6 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting Red Rocks it's clear to see why it is so respected - wonderful views, beautiful premises and friendly staff. But the more time you spend there, the more you can truly appreciate how exceptional it is. The level of care is outstanding, from the delicious food to the nursing care. I have
never come across such wonderful nursing and I will always be grateful that my father was cared for so well at Red Rocks. Nothing is too much trouble, and the staff not only deal with the residents with absolute respect and compassion but the visitors too.
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Review from Richard s (Son of Resident) published on 2 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Rocks has been family-run for many years and the atmosphere reflects this. The staff are friendly, helpful and conscientious and the residents seem very appreciative. The owner/manager is proactive and liaises well with hospitals and outside bodies. There are useful links with the local community.
The home is in a beautiful setting with extraordinary views across the Dee estuary.
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Review from IG (Son of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been a resident of this home for just over 9 months and during his time there, he has settled in very well. The home is in an unrivalled location with wonderful views towards Hilbre, the Dee Estuary and North Wales beyond. There is a lovely garden with a patio area which the residents
are able to use in the summer, shaded from the sun by a large parasol. The staff are, without exception in my view, well trained and well led, and have a good relationship with the residents, and they work hard to make visitors welcome. Most importantly, I continue to be very impressed and comforted by the level of care received by my father. Food quality is always high, with tasty and nutritious meals and snacks being served to residents. There is a diverse activities programme, and special meals are a regular feature, celebrating (for example) Halloween and Valentine's Day. My family and I are so pleased that my father is resident at Red Rocks.
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Review from Ali G (Daughter of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been resident at Red Rocks since early summer 2016, and, throughout this time the care has been outstanding. The home had been highly recommended to us by the family of a previous resident, and indeed a friend who has worked in both nursing and the care home industry.
The staff demonstrate
extremely high levels of care and attention at all times, but most importantly offer friendship and companionship to those within their care, and always make all visitors immediately welcome.
Any medical issues are attended to promptly and any areas of concern are actively discussed with appropriate family members.
The facilities are excellent, and Red Rocks feels more like a country house hotel than a nursing home. Every attention is made to ensuring the long-term comfort of all residents.
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Review from Guy B (Nephew of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The emphasis on the home page of the website on Red Rocks being a family-run nursing home is borne out in the day-to-day care that I have now been seeing for several years. The atmosphere is very friendly and staff have taken extra time other than in routine room visits to use photographs and other
memorabilia to keep my aunt in good spirits. The rapport they have with her is heartwarming as well as reassuring. The managing staff pay great attention to detail regarding medical care and never fail to keep me promptly informed.
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Review from John E (Son-in-law of Resident) published on 6 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was a resident of the home for a three months last year. We could not have chosen a better provider.
The home was spotless, the food was wonderful but most of all the care given by the staff was out of this world. Nothing was too much trouble, every member of staff was totally professional
and carried out their duties amazingly well. The medical care received towards the end was so well handled and compassionate.
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Review from Paul B (Son of Resident) published on 28 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad self-admitted himself to Red Rocks when he realized that he could no longer care for himself. Initially, as we are 5,500 miles away, we were very concerned when we heard the news. We need not have been though. Right out the gate we got an email from the Manager at Red Rocks and a visit to
their website and a brief phone call allayed all our concerns. Following up with the nurses looking after Dad was great and they were very happy to talk to us and explain their care plan. It was very clear to us after being able to physically visit, and having heard many personal testimonies from Dad's visitors that his last days were in the best possible hands.


A Wonderful place with great people - thank you for all that you did.


Paul

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Red Rocks Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Red Rocks Nursing Home is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Red Rocks Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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