Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral CH49 0TF
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9.9 72 Reviews
  • Woodheath Nursing & Residential Home, Wirral
Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence in standards of care and the manager constantly looks to improve the service and encourage involvement from clients and families. Staff are well trained and supported and this is reflected in their commitment to high standards of care.
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Care Provided by Woodheath Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1349 – £1350
  • Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Woodheath Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hollie Collins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, Private, NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)

Visiting

  • The Home provides care services for up to 61 people, both male and female clients.
    ​Across Apple House and Cherry House there are 5 lounges and 3 dining rooms. The home also have a conservatory surrounded by very pleasant gardens. There is also a quiet room for relatives to sit with their families. Family, friends and other callers are free to visit at any time.

Parking

  • Parking is available at the front of the property.

Woodheath Nursing & Residential Home Reviews (72)

9.9

Woodheath Nursing & Residential Home has a Review Score of 9.9 (9.915) out of 10, based on 13 reviews in the last 2 years.
Over all time Woodheath Nursing & Residential Home has 72 reviews.

Overall Experience
  • 60
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Date Published
  • 72
  • 5
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  • 13
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Reviewer Connection to Woodheath Nursing & Residential Home
  • 30
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Total of 72, showing 41-60
Review from Pamela M (Sister of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we could not have wished for better care. All the staff go above and beyond to ensure the comfort and dignity of my brother, nothing is too much trouble. The food is of an excellent standard, all the carers have been able to identify his needs (such as hot food and drinks), he is treated
with respect, kindness and have given the family peace of mind for the time we have with him. Many thanks to you all.
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Review from Julie H (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Someone recommended Woodheath.
This is a wonderful, lovely old house. Place you can certainly call home, very welcoming, clean and happy environment and very well run and all the staff are very hardworking and friendly.
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Review from Ann R (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Apple House recently. She has severe dementia. Mum is clean, neat and well cared for. All her medical needs are immediately attended to and the staff take great care of her. She takes part in daily activities and enjoys her food. The staff are wonderful and the home is modern and
well furnished. I couldn't wish for a better place for her. She is happy and content.
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Review from M R (Son of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happier than she has been for a long time and this is since she moved into this facility. We as a family have found the staff to be excellent. They are caring and helpful all of the time despite the pressure that the nature of their job brings to bear on them on a daily basis.
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Review from Rhona R (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, can't thank the staff enough for the love, care and dedication. We would highly recommend Apple House (Woodheath) to anyone looking for a lovely home for any member of their family looking for care.
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Review from Sylvia H (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As mum has been resident since September 2017, I have been able to observe Apple House (In Woodheath) and staff on a better level. My mum is happy and well looked after. She is cared for with great compassion by all the Apple House staff who also accommodate us as a family with answers to any questions.
They have many days of "entertainment" and "therapy" which keeps mum stimulated.
Her clothing and bedding is always immaculate, she has her hair done weekly and personal hygiene is at a high level.
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Review from Paul W (Son of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring comfortable residence whose staff exceed what is expected of them. Very clean, good variety of food, happy atmosphere. Daycare is constantly updated and night care is now on 1 hourly round (checked hourly) with full report available each day.
Families and friends of residents are always welcomed
with a smile and updated if requested. All in all a home from home with safety, care, comfort and happiness paramount.
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Review from R H (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in Woodheath for 2 months until her death in Nov 2017. It was not an easy time for her or her family but we were impressed by the family atmosphere, friendliness of the staff and their kindness to her and all the family in her last weeks. The end of life care was personal and impressive
and analgesia when required was given promptly and efficiently. The building is not an easy one to live or work in but it was always warm and clean, the food home cooked on the premises and looked very good. Woodheath cherished us all at a vulnerable time.
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Review from Brian F (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at the home in July 2017. She was at that time in extremely poor health having spent several weeks in different hospitals she was regularly having panic attacks, dizziness etc.
She was rapidly losing weight. My mother now has put on weight does not suffer panic attacks and only very
occasionally suffers from dizziness.
She is 96 years old and is happier than she has been for 20 years.
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Review from Elizabeth R (Daughter of Resident) published on 18 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was transferred into Woodheath Nursing Home in May following an extended stay in hospital, when it was decided she was unable to stay at home any longer.


Her initial reaction was okay but as with anyone, it is hard to give up independence and admit that you can no longer cope at home.


On

my first visit to Woodheath, I found the staff to be very welcoming and helpful and nothing seemed to be too much trouble. Mum is settling in nicely and each time I visit she seems more settled than ever. She is responding much better and I can see an improvement in her anxiety. I have no doubt this is due to the continuing care she is receiving from all the staff at Woodheath.


Living so far away and not being able to see mum on a daily basis, I feel happy and confident that she is being well looked after.


Thank you to everyone at Woodheath.

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Review from Martin D (Son of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my mother entered the home, she has been happier than she had for many years whilst living at home. The staff will do anything for her and are lovely, warm, caring people. I could not have asked for anything better and am relieved that she is in safe hands.
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Review from B J (Wife of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the nursing home care my husband is getting.
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Review from Kim W (Daughter of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring, professional and very approachable. On a personal level I have found them supportive and would describe them as an extended family with regard to me and the care of my mother. I can be myself both when enjoying a visit, having a laugh or when times are difficult which can be upsetting
- a hug has been just what I need.
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Review from Tony D (Son of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visits to Apple House at Woodheath have been positive experiences and I have rated the overall care provision highly.
The main assets of the unit are the staff who provide a very caring and friendly living environment for our mum.
Her bedroom is warm, clean and comfortable and the level of cleanliness
in the communal areas is excellent.
Mum really enjoys the food which is homemade and always looks appetising.
Improvements could be made to the provision of daily activities but I'm informed this is currently in hand.
I would like to express our sincere thanks to the staff for their patience, help and professionalism in care for our mum.
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Review from Shirley D (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my mother is looked after. I did not want my mum to go in a home. I am pleased to say I did the right thing, I am made up as facilities and staff are excellent at taking care of my mum.
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Review from S E (Daughter of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to take this opportunity to express my gratitude for the care the staff at Woodheath showed towards my mother during the year she was a resident there.
Her comfort, welfare and dignity were always respected and I know she was always happy and well looked after.
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Review from A H (Son of Resident) published on 23 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted for emergency short term care at Woodheath and I am really impressed with the care and support we have received from Apple House at this stressful time. The deputy manager of Apple House has been particularly wonderful. Woodheath has provided mum with a safe place with regular meals,
company and social activities and the family with peace of mind.


Mum's room is clean, comfortable and has private en-suite shower facility and overlooking the garden.


I am really pleased with mum's care during the past 2 weeks and I am happy to write this review.


Thank you.

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Review from Karen C (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very friendly, helpful and caring. Lovely to talk too and wonderful with the residents, hard working and kind. I love my weekly visit and always welcomed.
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Review from P D (Daughter of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Apple House at Woodheath for 10 months. She is settling in well. The staff are very friendly, caring and thoughtful to both my mum and the family.


Apple House has a pleasant, friendly atmosphere and a new activities coordinator has just started.

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Review from Leonard M (Son of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and amenities excellent, no problems.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Woodheath Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Woodheath Nursing & Residential Home is calculated as follows: ( (140 Excellents x 5) + (13 Goods x 4) ) ÷ 153 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodheath Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Ellie

Ellie Hill

Job Title: Director Joined: 2020

We are proud to be a family-run business, with us taking over the ownership of Woodheath in February 2020. As a family, we have owned and operated care homes for over 30 years and are passionate about delivering excellent quality care in a homely environment. You will often see Ellie at the Home with her cockerpoo, Ziggy.

Lianne

Lianne Carling

Job Title: Operations Manager Joined: 2023

Lianne is our Operations Manager and works closely with Hollie to ensure that the care we provide meets the highest standards. She holds an NVQ Level 5 in Health and Social Care and brings extensive experience in Home Management and Regional Management. As a hands-on leader, Lianne actively ensures the effectiveness of our governance.

Hollie

Hollie Collins

Job Title: Registered Home Manager Joined: 2024

I am a Registered Manager at Woodheath Care Home, where I have been leading since September 2024. Before this, I spent 4 years as a Nursing Home Manager, building on over 7 years of experience within the nursing home setting, where I originally started my journey as a nurse. My career in care has been shaped by steady progression, hands-on leadership, and a strong commitment to high standards.


During my time as a manager, I successfully maintained a “Good” rating in the last CQC inspection in my previous home.


My clinical background is diverse, spanning critical care wards, custody nursing, and several other frontline roles that have given me broad insight into patient needs and staff support. I first qualified as a nurse in 2007, driven by a lifelong passion for caring for others, and I remain proud of the journey that has brought me here.


Beyond my professional life, I enjoy dog walking with my two spaniels, running, and travelling, which help me balance a rewarding but demanding career with personal wellbeing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodheath Nursing & Residential Home to verify any information. View our terms and conditions. Woodheath Nursing & Residential Home has an Enhanced Service - more info.