Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral CH49 0TF

Woodheath Nursing & Residential Home, Wirral, Merseyside
Woodheath Nursing & Residential Home, Wirral, Merseyside
Woodheath Nursing & Residential Home, Wirral, Merseyside

Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence in standards of care and the manager constantly looks to improve the service and encourage involvement from clients and families. Staff are well trained and supported and this is reflected in their commitment to high standards of care.

Owner: Woodheath Care Ltd

Person in charge: Linda Clements (Matron)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 59

Shared Rooms: 1

Rooms with ensuite WC: 45

Weekly Charges Guide: Nursing Care Single £503 – £708 , Nursing Care Shared (per person) £503 – £650 (These prices are only a guideline, please contact Woodheath Nursing & Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Woodheath Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Woodheath Nursing & Residential Home has a Review Score of 9.6 (9.641)

The Review Score of 9.6 (maximum of 10) for Woodheath Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Woodheath Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.641 for Woodheath Nursing & Residential Home is calculated as follows: ( (198 Excellents x 5) + (76 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Woodheath Nursing & Residential Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodheath Nursing & Residential Home?

  • Extremely LIKELY
    20
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodheath Nursing & Residential Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    8
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother arrived at the home in July 2017. She was at that time in extremely poor health having spent several weeks in different hospitals she was regularly having panic attacks, dizziness etc.
She was rapidly losing weight. My mother now has put on weight does not suffer panic attacks and only very occasionally suffers from dizziness.
She is 96 years old and is happier than she has been for 20 years.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was transferred into Woodheath Nursing Home in May following an extended stay in hospital, when it was decided she was unable to stay at home any longer.

Her initial reaction was okay but as with anyone, it is hard to give up independence and admit that you can no longer cope at home.

On my first visit to Woodheath, I found the staff to be very welcoming and helpful and nothing seemed to be too much trouble. Mum is settling in nicely and each time I visit she seems more settled than ever. She is responding much better and I can see an improvement in her anxiety. I have no doubt this is due to the continuing care she is receiving from all the staff at Woodheath.

Living so far away and not being able to see mum on a daily basis, I feel happy and confident that she is being well looked after.

Thank you to everyone at Woodheath.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

From the moment my mother entered the home, she has been happier than she had for many years whilst living at home. The staff will do anything for her and are lovely, warm, caring people. I could not have asked for anything better and am relieved that she is in safe hands.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the nursing home care my husband is getting.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very pleased with the way my mother is looked after. I did not want my mum to go in a home. I am pleased to say I did the right thing, I am made up as facilities and staff are excellent at taking care of my mum.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My visits to Apple House at Woodheath have been positive experiences and I have rated the overall care provision highly.
The main assets of the unit are the staff who provide a very caring and friendly living environment for our mum.
Her bedroom is warm, clean and comfortable and the level of cleanliness in the communal areas is excellent.
Mum really enjoys the food which is homemade and always looks appetising.
Improvements could be made to the provision of daily activities but I'm informed this is currently in hand.
I would like to express our sincere thanks to the staff for their patience, help and professionalism in care for our mum.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are caring, professional and very approachable. On a personal level I have found them supportive and would describe them as an extended family with regard to me and the care of my mother. I can be myself both when enjoying a visit, having a laugh or when times are difficult which can be upsetting - a hug has been just what I need.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the staff very friendly, helpful and caring. Lovely to talk too and wonderful with the residents, hard working and kind. I love my weekly visit and always welcomed.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was admitted for emergency short term care at Woodheath and I am really impressed with the care and support we have received from Apple House at this stressful time. The deputy manager of Apple House has been particularly wonderful. Woodheath has provided mum with a safe place with regular meals, company and social activities and the family with peace of mind.

Mum's room is clean, comfortable and has private en-suite shower facility and overlooking the garden.

I am really pleased with mum's care during the past 2 weeks and I am happy to write this review.

Thank you.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I would like to take this opportunity to express my gratitude for the care the staff at Woodheath showed towards my mother during the year she was a resident there.
Her comfort, welfare and dignity were always respected and I know she was always happy and well looked after.

How likely would you be to recommend Woodheath Nursing & Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Staff and amenities excellent, no problems.

How likely would you be to recommend Woodheath Nursing & Residential Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife and I are exceptionally pleased with the service and care mum is getting.
Staff are very friendly and the care home always has a nice smell and is very clean.
We have been to numerous care home and this is the best.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Apple House at Woodheath for 10 months. She is settling in well. The staff are very friendly, caring and thoughtful to both my mum and the family.

Apple House has a pleasant, friendly atmosphere and a new activities coordinator has just started.

How likely would you be to recommend Woodheath Nursing & Residential Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The impression of Woodheath from the very first time I visited was the cleanliness on entering, the friendliness of the staff and how comfortable the rooms are. Since my husband has been a resident he has improved physically and his hygiene is second to none thanks to the care and attention of the staff couldn't ask for a better place for my husband.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff were very pleasant and kind to my mother. We were very apprehensive about her coming into a nursing home but soon felt reassured. The food was excellent and the staff went out of their way to always give my mother something she liked.
The only negative was the room needed a lick of paint and some more pictures maybe?.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mum is a resident in Apple House, where the staff are great. They work very hard & treat all residents with care, respect and dignity.

My mum has said the food is lovely and although I've not stayed for a meal yet myself (although I can), the food does look very good. Also, Apple House at Woodheath is very clean.
Overall, the care and facilities at Apple House are very good, however, one issue I have is the lack of activities, although I'm informed that an Activities Coordinator will be appointed very soon

How likely would you be to recommend Woodheath Nursing & Residential Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Apple House at Woodheath Nursing & Residential Home is a wonderful dementia unit. It is purpose built and everything has been carefully planned out for dementia residents. What makes this a fantastic home is their true dedication of the staff. They treat residents with respect and dignity. Nothing is too much trouble. The home is very clean with a lovely relaxed atmosphere. I have no worries regarding my mother. I would have no hesitation in recommending this home to others as it is truly a wonderful place.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helpful to my mother and always there to help patients and family. Great staff.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having looked at several care homes before, I was shown around Apple House (Woodheath Nursing & Residential Home) and I knew this was the place for my Mum. The staff are friendly, professional and are always welcoming no matter what time of day. The care given to my mum is excellent and we feel as a family she could not be in a better place.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

In my opinion, Apple House (Woodheath Nursing & Residential Home) is well run. The staff are superb in everything they do and it is very clean. The staff do more than they need to. All I can say is that they are superb.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident at Woodheath since January 2016. She has always received great care, love and attention from all staff. My family and I have been so grateful for their attention to detail in all aspects of her care. Mum was well loved and Mum loved it.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been very pleased with the care my mother was given. The staff were kind, considerate friendly and very professional. Them home is well kept and clean. My mother was happy and content. She told me the meals were very nice.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has had a new manager, she is open and can be approached. Everything has improved to a very good standard staff are happy and helpful. The food has improved.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have written to the owner personally to share my thoughts and to express our gratitude and thanks to everyone at Woodheath and ask him to share my letter and feedback with his Manager and all the Team.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Woodheath Nursing & Residential Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Woodheath Nursing & Residential Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodheath Nursing & Residential Home