Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral CH49 0TF
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9.9 72 Reviews
  • Woodheath Nursing & Residential Home, Wirral
Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence in standards of care and the manager constantly looks to improve the service and encourage involvement from clients and families. Staff are well trained and supported and this is reflected in their commitment to high standards of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1349 – £1350
  • Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Woodheath Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hollie Collins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, Private, NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)

Visiting

  • The Home provides care services for up to 61 people, both male and female clients.
    ​Across Apple House and Cherry House there are 5 lounges and 3 dining rooms. The home also have a conservatory surrounded by very pleasant gardens. There is also a quiet room for relatives to sit with their families. Family, friends and other callers are free to visit at any time.

Parking

  • Parking is available at the front of the property.

Woodheath Nursing & Residential Home Reviews (72)

9.9

Woodheath Nursing & Residential Home has a Review Score of 9.9 (9.921) out of 10, based on 14 reviews in the last 2 years.
Over all time Woodheath Nursing & Residential Home has 72 reviews.

Overall Experience
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Date Published
  • 72
  • 5
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  • 14
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Reviewer Connection to Woodheath Nursing & Residential Home
  • 30
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  • 5
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Total of 72, showing 1-20
Review from Helen D (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a pharmacist, I had provided medication reviews for Wirral care homes over 20 years ago and Woodheath was my favourite. When the time came for Mum to need extra care I looked at Woodheath and 2 others. Without a doubt this was still the best.
Mum was looked after with kindness and her dignity was
maintained at all times. She chatted to all the staff and I always knew I had made the right choice.
Sadly she passed away recently but that was kind, gentle and peaceful too.
I would not hesitate to recommend this care home and have said this to many people already.
Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for sharing such a heartfelt reflection. We are deeply sorry for your loss and grateful that you mother's final days were filled with Kindness, dignity, and peace. Your words are a touching tribute to our team, and your recommendation means so much to everyone at Woodheath.

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Review from Julie I (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at Apple House were caring, compassionate and professional when caring for my Mum. They also have a great range of activities for the residents to participate in, including day trips out, which my Mum loved. They treated her with care, dignity and respect. Thank you
Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind word. were delighted to hear your mum felt cared for and enjoyed the activities and day trips. Our team is dedicated to creating a safe, compassionate and engaging environment for all our residents. We truly appreciate your feedback and will share it with the team.

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Review from David M (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Woodheath to care for my Dad in the last few weeks of his life, as our Mum had received wonderful care at Woodheath during the last 3 years of her life.
Dad was terminally ill. The care he received was exemplary. All of the staff were professional, compassionate, kind and most of all treated
Dad with dignity, especially in the last few days of his life. We cannot thank the staff enough for the care that they gave to Dad and also to us as a family.
Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your lovely review and your kind words. It means a lot to everyone at Woodheath

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Review from Gerald R (Son of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received was exceptional, and I would like to thank the staff publicly for the way they looked after her. Her end-of-life care was also very good; she was looked after with dignity and great care.
Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your lovely review and your kind words. It means a lot to everyone at Woodheath

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Review from Jane P (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to leave a message to anyone looking for dementia care. My mother was not an easy personality and we worried about how she would settle. In the time she resided at Apple House Woodheath she was treated like one of their family, as was anyone who visited her. They took time with her and showed
nothing but patience. It is a fun happy environment with activities to keep the residents engaged and happy. My mother passed away there and in her final days the staff were amazing. Thankfully her final days were as comfortable as could be. As a family we thank all the staff for everything they did.
Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your lovely review and your kind words. It means a lot to everyone at Woodheath

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Review from Susan F (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Woodheath for the last 2 years of her life before she passed away in March 2024. During her time there she was very well looked after and was loved by the staff, just as she loved them. She looked forward to the daily exercise classes as well as various afternoon activities. She especially
loved the trips out. Thank you to all at Woodheath for taking such good care of her and for being friendly and welcoming to us each time we visited.
Reply from Deborah Manning at Woodheath Nursing & Residential Home

Thank you for your kind review Susan. It was a privilege to care for your mum and to get to know your family. Your mum is truly missed.

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Review from P H (Son of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My time visiting Apple House it's a pleasant and welcoming environment with clean and tidy routines, Apple House takes residents on day trips and in-house events are a great help and I'm sure they all love it too. Best wishes to the friendly staff.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your very kind words. I am so glad you are happy with the care provided at Woodheath and I agree - the staff are wonderful.

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Review from S M (Son of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were what made Woodheath a special place of care. They don't just care for my mum they love her. I can't ask for more, additionally, they made me feel so welcome always getting me by name.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you for your lovely review and your kind words. It means a lot to everyone at Woodheath that you are so happy with mum's care.

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Review from Ben S (Husband of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is just starting her fourth year as a resident of Woodheath's Apple House annex for dementia patients. From the very first, the management and staff have treated her with kindness, understanding and skill. Although she is, inevitably, deteriorating mentally and physically, the wonderful carers
have never given up trying to bring some meaning and pleasure to her life. Only a fortnight ago, for instance, they organised an outing by taxi and wheelchair to the local promenade, for fresh air, sea views and a meal out. That initiative came from the staff, not from me, and was typical of their thoughtfulness. In short, I am full of the utmost praise for this excellent care home.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind words. We are so pleased you are happy with the care your lovely wife receives here at Woodheath - she is very much loved by all!

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Review from Joan H (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodheath Nursing and Residential Home is an excellent home. It has cared lovingly for its residents during the Covid period. It now continues to provide dedicated professional care for the very ill and frail patients of whom our mother is one.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind words. Mum is a pleasure to carer for and is very much loved by everyone at Woodheath.

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Review from Catherine H (Niece of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has resided at Woodheath for over 4 years now and the care and consideration that has been afforded to her has been excellent. She has been well looked after since she had to give up her home when she could no longer look after herself. The activities offered to the residents are varied and
well-planned with schedules shown in the reception area.


My auntie particularly loves the children and animals coming to visit and the photos that appear on Facebook show her face lighting up with genuine smiles and joy. Woodheath is always clean and tidy when I go and visit and it is a very calm environment to enter. The staff are amazing and I really like the fact that there is always someone there that we know and have known since my auntie went there 4 years ago. Staff seem to like working there and stay which is great for continuity for the residents.


There seems to be a very proactive caring management team at the heart of Woodheath which radiates down through the home.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Your lovely words mean so much to us all here at Woodheath so thank you very much! What a lovely review. Your auntie is a treasure and we love her dearly.

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Review from Phil N (Son of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
September was my Mum's 80th Birthday month. (Mum has advanced Dementia formerly Alzheimer's disease) Woodheath staff provided the whole family a space to celebrate and share mums "Big" birthday. We were provided with refreshments and on top of us having a cake, the Canteen had made a surprise one for
us to share as well. Woodheath feels like a proper home, not a a bedroom for mum. We find the staff always helpful and friendly and enjoy our visits with mum and regularly chat to other residents, I would recommend choosing this lovely home.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thankyou so much for your lovely words. We are so glad you are happy with Mum's care here at Woodheath and she is an absolute pleasure to look after.

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Review from Julie M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so reluctant for Mum to go into a care home but I cannot thank Woodheath staff enough for the care they provide to her. They are so very dedicated, friendly and loving and treat all the residents with kindness and respect. They entertain them, and provide activities and days out. They celebrate
all of their birthdays with a constant stream of cake and fun. The staff have become Mum's new family and she loves them. This is an outstanding care home with outstanding support for your loved ones. They go the extra mile and I am eternally grateful to all of them.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your lovely words. It is so good to hear how happy you are with the care that your mum receives here at Woodheath. We are definitely a family here and your mum is a huge part of that family!

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Review from Ann R (Wife of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my husband in the last two months he was in care were excellent.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you for your kind words. It was a pleasure to care for your lovely husband.

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Review from Samuel M (Son of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care at Woodheath care home is fantastic, and the staff are simply wonderful. My mum is happy there. Mum's clothes and bedding are always clean to a high standard. The staff really do have an interest in the residents. They laugh and joke with my mum to keep her in good spirits.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your lovely review. I am so pleased that you are happy with the care Mum receives, she is very special to us all!

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Review from Julian R (Son of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent many hours researching care homes on and around The Wirral. Many have similar facilities, regardless of price. What is actually important is the competence and attitude of the staff. Following a recommendation from friends, I placed my mother at Woodheath last year and have been very pleased
with how well she has been cared for and how well she has settled in.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much, Julian, for your review. We are so glad that Mum has settled well here at Woodheath and enjoy caring for her very much.

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Review from Joyce T (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I wanted to take the opportunity to express our thanks to all of the staff at Woodheath. My mother is 95 and, sadly, now in need of professional care. Despite having limited English, the staff have been able to communicate with her by using picture cards and by having learned a number
of Cantonese words. Every time we have visited, she is clean, well dressed and more importantly, well loved. She especially likes having her nails painted and is enjoying her meals! Asked if there were any issues with her care or any members of staff, she replied "no - they are all wonderful".
We have lived in the USA for 18 years now and have found it difficult to see how her age and ailments have slowly taken their toll. It is however of huge comfort to us that she is being looked after by such a compassionate and caring group of professionals. We thank you from the bottom of our hearts.
Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for this lovely review - your comments mean so much to all the staff who do truly love all of our residents. I agree completely - they are all wonderful!

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Review from Brenda B (Friend of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care. Excellent all round help.
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Review from William O (Husband of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so reassured that I've found a second home for my wife with exceptional staff who are professional, caring and always can't do enough for you. I confirm below on behalf of my wife and myself. Thank you.
Reply from Ellie Hill, Director at Woodheath Nursing & Residential Home

Thank you so much for your lovely comments. We are so happy that your wife has settled so well with us and to hear your positive comments.

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Review from C S (Daughter of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this home for over 18 months, as a family, we have been very happy with the care she has received. Even in the difficult Covid times, the staff have done everything they could to keep her safe and us informed.
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Woodheath Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Woodheath Nursing & Residential Home is calculated as follows: ( (152 Excellents x 5) + (13 Goods x 4) ) ÷ 165 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodheath Nursing & Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Ellie

Ellie Hill

Job Title: Director Joined: 2020

We are proud to be a family-run business, with us taking over the ownership of Woodheath in February 2020. As a family, we have owned and operated care homes for over 30 years and are passionate about delivering excellent quality care in a homely environment. You will often see Ellie at the Home with her cockerpoo, Ziggy.

Lianne

Lianne Carling

Job Title: Operations Manager Joined: 2023

Lianne is our Operations Manager and works closely with Hollie to ensure that the care we provide meets the highest standards. She holds an NVQ Level 5 in Health and Social Care and brings extensive experience in Home Management and Regional Management. As a hands-on leader, Lianne actively ensures the effectiveness of our governance.

Hollie

Hollie Collins

Job Title: Registered Home Manager Joined: 2024

I am a Registered Manager at Woodheath Care Home, where I have been leading since September 2024. Before this, I spent 4 years as a Nursing Home Manager, building on over 7 years of experience within the nursing home setting, where I originally started my journey as a nurse. My career in care has been shaped by steady progression, hands-on leadership, and a strong commitment to high standards.


During my time as a manager, I successfully maintained a “Good” rating in the last CQC inspection in my previous home.


My clinical background is diverse, spanning critical care wards, custody nursing, and several other frontline roles that have given me broad insight into patient needs and staff support. I first qualified as a nurse in 2007, driven by a lifelong passion for caring for others, and I remain proud of the journey that has brought me here.


Beyond my professional life, I enjoy dog walking with my two spaniels, running, and travelling, which help me balance a rewarding but demanding career with personal wellbeing.

Frequently Asked Questions about Woodheath Nursing & Residential Home

What types of Care is Woodheath Nursing & Residential Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodheath Nursing & Residential Home have?

There are 59 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodheath Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodheath Nursing & Residential Home to the centre of Wirral?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodheath Nursing & Residential Home to verify any information. View our terms and conditions. Woodheath Nursing & Residential Home has an Enhanced Service - more info.