Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral CH49 0TF
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9.9 72 Reviews
  • Woodheath Nursing & Residential Home, Wirral
Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence in standards of care and the manager constantly looks to improve the service and encourage involvement from clients and families. Staff are well trained and supported and this is reflected in their commitment to high standards of care.
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Care Provided by Woodheath Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1349 – £1350
  • Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Woodheath Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hollie Collins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, Private, NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)

Visiting

  • The Home provides care services for up to 61 people, both male and female clients.
    ​Across Apple House and Cherry House there are 5 lounges and 3 dining rooms. The home also have a conservatory surrounded by very pleasant gardens. There is also a quiet room for relatives to sit with their families. Family, friends and other callers are free to visit at any time.

Parking

  • Parking is available at the front of the property.

Woodheath Nursing & Residential Home Reviews (72)

9.9

Woodheath Nursing & Residential Home has a Review Score of 9.9 (9.915) out of 10, based on 13 reviews in the last 2 years.
Over all time Woodheath Nursing & Residential Home has 72 reviews.

Overall Experience
  • 60
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Date Published
  • 72
  • 5
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  • 13
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Reviewer Connection to Woodheath Nursing & Residential Home
  • 30
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  • 5
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Total of 72, showing 21-40
Review from S J (Daughter of Resident) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The personalised care that my mum receives is second to none. All the staff are amazing and put the needs of all the residents first. Lots of interesting activities to keep them socialising and even day trips out. A truly lovely place for my mum to live.
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Review from Hollie F (Granddaughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan who had been living alone with Alzheimer’s is the happiest she has been in years since being a resident at Apple house. My nan has made plenty of friends and loves the staff. Couldn’t recommend it enough.
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Review from Helen H (Daughter of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Woodheath to everyone. My mum has been there for over a year. The atmosphere has been warm, friendly and very caring. All the staff are fantastic. I always got a warm welcome when I was able to visit, and more recently when I phoned. My mum is very happy there. The activities are fantastic.
That has been a lot of comfort to me recently living far away and during the covid period when no visits. A big thank you to all.
Reply from Ellie Hill, Director at Woodheath Nursing & Residential Home

Dear Helen, thank you so much for your lovely comments. We are so happy that you take comfort in knowing that mum is in very safe hands. We are very proud of all of our staff and all of the hard work that they have done this year and before. Take care, Ellie.

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Review from Susan R (Niece of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my aunt entered the Woodheath care home, she had been very close to death. They have looked after her well, and now she looks healthy and happy. Thanks to all concerned, they have done a fantastic job during a very difficult year.
Reply from Ellie Hill, Director at Woodheath Nursing & Residential Home

Dear Susan, thank you so much for your lovely review. Your words are hugely appreciated and mean a lot to all of our staff. Take care, Ellie.

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Review from Paul K (Son of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Apple House in Woodheath in Feb 2018 with moderate to severe dementia. She was initially a resident of Apple House and, in the last month of her life (Jan 2020), of the nursing unit, Cherry House. Throughout this time my mother was treated with the utmost professionalism, dignity
and efficiency. The units were clean, cheerful and the residents were provided with a safe and stimulating environment. But, above and beyond the professionalism of the staff, there was an overwhelming sense of care, affection and even love for their charges. When my mother was coming to the end of her life staff from Apple House came across to see her in Cherry House and those who were not on duty came to her funeral, the second some had attended that week. This is not just a job to these very special people. My sister and I were so happy that we chose Woodheath to care for our mother in her final years, and we will be forever grateful to the wonderful staff at this very fine care home.
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Review from B H (Nephew of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has been resident at Apples House for 2 years now. She has dementia and has been well cared for and loved by the wonderful staff. She is always clean, well-fed and has her hair done weekly. There is always daily entertainment. I am made welcome on my weekly visits and always kept up to date
with her health and well being. The staff do a very good job under very trying circumstances.
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Review from Susan C (Niece of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I can say is that Apple House at Woodheath has saved my sanity. My lovely auntie has just turned 94 years with dementia. Before she went to Apple House I was trying to battle ill health myself and look after her. Now, I cannot praise the staff (now my friends) enough.
They are the most caring,
friendly, sensitive girls I have ever met. They treat their residents with the same sort of love that most people would give to their mums and dads. There is love, laughter and at times tears.
They are angels and I've booked my room.
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Review from Frances W (Daughter-in-law of Resident) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the care my mother-in-law has received and how well staff have supported my father-in-law. No matter what time of the day or night I have visited all staff have been friendly, caring and responsive to our needs and have ensured she is comfortable and pain-free.
I cannot praise the
staff and home highly enough.
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Review from C C (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing. My Mum is 92 and lived at home with Dad, 94, until January this year. A wheelchair user, registered blind, deaf and multiple health problems. Since January, periods in hospital and temporary care homes. Then we found Woodheath. The family cannot fault the care and friendliness of the staff.
Nothing is too much trouble. My Mum needs hoisting and even that is not a problem. Thank goodness for Woodheath. Gold stars all around.
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Review from T W (Husband of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looking after my wife and realised that at 90 years of age, I could not cope. A friend told me about Woodheath and I went to see for myself. I was very impressed by the happiness of the staff and the hygiene was remarkable. My wife became a resident and could not have had better attention. Sadly
she passed away after a short stay. The concern and sympathy shown to me and my family were outstanding. Thanks to all, God bless.
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Review from F H (Friend of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend was happy, contented and extremely well cared for. The staff were attentive, friendly and caring. The nurses were professional and knowledgeable. Laundry services were excellent. The staff supported family and friends very well. We would have no hesitation in recommending Woodheath Nursing
& Residential Home to anyone who needed their services.
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Review from Alison H (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is In Apple House and she is cared for by the amazing staff who work there. They are so caring. Nothing is too much trouble to them. My mother is very happy and I must say "well fed". Can't thank them enough.
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Review from J E (Husband of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care provided. Have already recommended this home to others.
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Review from Ann P (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Woodheath Nursing and Residential Home since October 2018 and is like a new person, she is so happy and well looked after. She really enjoys the daily chair exercises that take place. Enjoys her food and adores all the staff with whom she has a laugh daily. The staff are so friendly
and welcoming to visitors and Woodheath has a very warm, homely atmosphere.
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Review from Gill H (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was resident at Woodheath for over two and a half years. She was treated with care and dignity and with love, as were we relatives. I cannot praise highly enough the love and warmth shown to both mum and to ourselves. All the staff are very special people and we were constantly amazed at their
patience and care and importantly the hugs!!
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Review from Kevin P (Nephew of Resident) published on 15 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty is a happy resident of Woodheath and reached the grand age of 97 last week.
As I am in India until the end of March this year, I decided to contact Woodheath for me to make a phone call to my Aunt to mark the occasion of her birthday. A director returned my email request with total due diligence
for me to make my call at a specific time and this was duly arranged and conducted to perfection - so A BIG THANK YOU.


We have been to the home on several occasions since my aunt moved in and all I can say is she is very happy there - which says it all in my books.


Well done Woodheath and staff for your deserved consistent high score reviews.

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Review from Neil T (Son of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very high standard of care is provided. The staff were all excellent (attentive and genuinely caring).
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Review from C G (Grandson of Resident) published on 26 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has only been in Apple House a short time. The staff are warm friendly and welcoming, the care they offer is excellent, it has made a world of difference to my gran, she is happier, gaining weight and settled. As a family, we are always made welcome and nothing it too much trouble. We
have been given so much advice and support, both before and after my gran joined them which made it so much easier for us and her.
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Review from I P (Daughter-in-law of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Woodheath cared for my mother-in-law for the last two and a half years whilst she was in the final stages of a complex and rare brain disease. The staff were fantastic throughout with a particular appreciation for their outstanding support and care in the end of life process. The current
management are excellent and has retained a fantastic set of staff who deserve praise and recognition for the incredibly difficult job they do.
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Review from Gillian P (Daughter-in-law of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has improved dramatically since she moved to Woodheath in February 2018. We are confident that she is well cared for and her diabetic needs are well managed. The staff are always friendly and show the residents kindness and respect. Visitors are welcomed and feel part of the Woodheath
family. My husband and I are delighted that she is so well cared for.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Woodheath Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Woodheath Nursing & Residential Home is calculated as follows: ( (140 Excellents x 5) + (13 Goods x 4) ) ÷ 153 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodheath Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Ellie

Ellie Hill

Job Title: Director Joined: 2020

We are proud to be a family-run business, with us taking over the ownership of Woodheath in February 2020. As a family, we have owned and operated care homes for over 30 years and are passionate about delivering excellent quality care in a homely environment. You will often see Ellie at the Home with her cockerpoo, Ziggy.

Lianne

Lianne Carling

Job Title: Operations Manager Joined: 2023

Lianne is our Operations Manager and works closely with Hollie to ensure that the care we provide meets the highest standards. She holds an NVQ Level 5 in Health and Social Care and brings extensive experience in Home Management and Regional Management. As a hands-on leader, Lianne actively ensures the effectiveness of our governance.

Hollie

Hollie Collins

Job Title: Registered Home Manager Joined: 2024

I am a Registered Manager at Woodheath Care Home, where I have been leading since September 2024. Before this, I spent 4 years as a Nursing Home Manager, building on over 7 years of experience within the nursing home setting, where I originally started my journey as a nurse. My career in care has been shaped by steady progression, hands-on leadership, and a strong commitment to high standards.


During my time as a manager, I successfully maintained a “Good” rating in the last CQC inspection in my previous home.


My clinical background is diverse, spanning critical care wards, custody nursing, and several other frontline roles that have given me broad insight into patient needs and staff support. I first qualified as a nurse in 2007, driven by a lifelong passion for caring for others, and I remain proud of the journey that has brought me here.


Beyond my professional life, I enjoy dog walking with my two spaniels, running, and travelling, which help me balance a rewarding but demanding career with personal wellbeing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodheath Nursing & Residential Home to verify any information. View our terms and conditions. Woodheath Nursing & Residential Home has an Enhanced Service - more info.