Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral CH49 0TF
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9.9 72 Reviews
  • Woodheath Nursing & Residential Home, Wirral
Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence in standards of care and the manager constantly looks to improve the service and encourage involvement from clients and families. Staff are well trained and supported and this is reflected in their commitment to high standards of care.
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Care Provided by Woodheath Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1349 – £1350
  • Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Woodheath Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hollie Collins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, Private, NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)

Visiting

  • The Home provides care services for up to 61 people, both male and female clients.
    ​Across Apple House and Cherry House there are 5 lounges and 3 dining rooms. The home also have a conservatory surrounded by very pleasant gardens. There is also a quiet room for relatives to sit with their families. Family, friends and other callers are free to visit at any time.

Parking

  • Parking is available at the front of the property.

Woodheath Nursing & Residential Home Reviews (72)

9.9

Woodheath Nursing & Residential Home has a Review Score of 9.9 (9.915) out of 10, based on 13 reviews in the last 2 years.
Over all time Woodheath Nursing & Residential Home has 72 reviews.

Overall Experience
  • 60
  • 12
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Date Published
  • 72
  • 5
  • 5
  • 13
  • 59
Reviewer Connection to Woodheath Nursing & Residential Home
  • 30
  • 19
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
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  • 1
Total of 72, showing 61-72
Review from Albert F (Son-in-law of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I are exceptionally pleased with the service and care mum is getting.
Staff are very friendly and the care home always has a nice smell and is very clean.
We have been to numerous care home and this is the best.
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Review from Beryl C (Wife of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The impression of Woodheath from the very first time I visited was the cleanliness on entering, the friendliness of the staff and how comfortable the rooms are. Since my husband has been a resident he has improved physically and his hygiene is second to none thanks to the care and attention of the staff
couldn't ask for a better place for my husband.
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Review from Sheila D (Daughter of Resident) published on 25 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is a resident in Apple House, where the staff are great. They work very hard & treat all residents with care, respect and dignity.


My mum has said the food is lovely and although I've not stayed for a meal yet myself (although I can), the food does look very good. Also, Apple House at Woodheath

is very clean.
Overall, the care and facilities at Apple House are very good, however, one issue I have is the lack of activities, although I'm informed that an Activities Coordinator will be appointed very soon
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Review from S A (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very pleasant and kind to my mother. We were very apprehensive about her coming into a nursing home but soon felt reassured. The food was excellent and the staff went out of their way to always give my mother something she liked.
The only negative was the room needed a lick of paint
and some more pictures maybe?.
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Review from Rachael (Daughter of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Apple House at Woodheath Nursing & Residential Home is a wonderful dementia unit. It is purpose built and everything has been carefully planned out for dementia residents. What makes this a fantastic home is their true dedication of the staff. They treat residents with respect and dignity. Nothing is
too much trouble. The home is very clean with a lovely relaxed atmosphere. I have no worries regarding my mother. I would have no hesitation in recommending this home to others as it is truly a wonderful place.
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Review from Ian S (Son of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful to my mother and always there to help patients and family. Great staff.
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Review from Robert H (Husband of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, Apple House (Woodheath Nursing & Residential Home) is well run. The staff are superb in everything they do and it is very clean. The staff do more than they need to. All I can say is that they are superb.
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Review from Neil S (Son of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked at several care homes before, I was shown around Apple House (Woodheath Nursing & Residential Home) and I knew this was the place for my Mum. The staff are friendly, professional and are always welcoming no matter what time of day. The care given to my mum is excellent and we feel as a
family she could not be in a better place.
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Review from Lesley O (Daughter of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Woodheath since January 2016. She has always received great care, love and attention from all staff. My family and I have been so grateful for their attention to detail in all aspects of her care. Mum was well loved and Mum loved it.
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Review from M B (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care my mother was given. The staff were kind, considerate friendly and very professional. Them home is well kept and clean. My mother was happy and content. She told me the meals were very nice.
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Review from Ann W (Daughter of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home has had a new manager, she is open and can be approached. Everything has improved to a very good standard staff are happy and helpful. The food has improved.
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Review from Dawn M (Granddaughter of Resident) published on 25 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have written to the owner personally to share my thoughts and to express our gratitude and thanks to everyone at Woodheath and ask him to share my letter and feedback with his Manager and all the Team.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Woodheath Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Woodheath Nursing & Residential Home is calculated as follows: ( (140 Excellents x 5) + (13 Goods x 4) ) ÷ 153 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodheath Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Ellie

Ellie Hill

Job Title: Director Joined: 2020

We are proud to be a family-run business, with us taking over the ownership of Woodheath in February 2020. As a family, we have owned and operated care homes for over 30 years and are passionate about delivering excellent quality care in a homely environment. You will often see Ellie at the Home with her cockerpoo, Ziggy.

Lianne

Lianne Carling

Job Title: Operations Manager Joined: 2023

Lianne is our Operations Manager and works closely with Hollie to ensure that the care we provide meets the highest standards. She holds an NVQ Level 5 in Health and Social Care and brings extensive experience in Home Management and Regional Management. As a hands-on leader, Lianne actively ensures the effectiveness of our governance.

Hollie

Hollie Collins

Job Title: Registered Home Manager Joined: 2024

I am a Registered Manager at Woodheath Care Home, where I have been leading since September 2024. Before this, I spent 4 years as a Nursing Home Manager, building on over 7 years of experience within the nursing home setting, where I originally started my journey as a nurse. My career in care has been shaped by steady progression, hands-on leadership, and a strong commitment to high standards.


During my time as a manager, I successfully maintained a “Good” rating in the last CQC inspection in my previous home.


My clinical background is diverse, spanning critical care wards, custody nursing, and several other frontline roles that have given me broad insight into patient needs and staff support. I first qualified as a nurse in 2007, driven by a lifelong passion for caring for others, and I remain proud of the journey that has brought me here.


Beyond my professional life, I enjoy dog walking with my two spaniels, running, and travelling, which help me balance a rewarding but demanding career with personal wellbeing.

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