Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ

Located within a beautiful part of Cheshire, Hollymere House Care Home is a purpose built 48 bedded accommodation offering nursing, residential, respite and end of life care.

At Hollymere House Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair.

The landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day. The bright, comfortable bedrooms are all easily accessible by wheelchair.

Chefs at Hollymere House pride themselves on knowing the tastes of residents and prepare a choice of fresh, nutritional meals and cater for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Hollymere House’s Home Manager, together with all the team, makes sure that all residents receive the kindest possible care.

Group: HC-One

Person in charge: Rob Wheatley (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Hollymere House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 55 Reviews over all time. This Average Rating is also the rating value for Hollymere House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Hollymere House Care Home is calculated as follows: ( (452 Excellents x 5) + (151 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 639 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 29 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Hollymere House Care Home has a Review Score of 9.6 (9.646) from 55 Reviews


Average Ratings

  • Excellent
    41
  • Good
    13
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hollymere House Care Home?

  • Extremely LIKELY
    42
  • Likely
    13
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hollymere House Care Home

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    11
  • Resident / Service User
    5
  • Granddaughter of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • more

My husband was nursed for the last 28 hours of his life, in a manner he richly deserved. He was given the best of care, morphine was given as needed, he slept peacefully in a caring environment, with full staff care and support for him and for me during the saddest of times. I rated his care as excellent.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our Mum was transferred to Hollymere House in mid-April from hospital near Crewe - from our first conversation with the Manager at Hollymere House, the family were so comforted by their caring, knowledgeable and calm approach that we knew Mum's final days would be peaceful and dignified - and they were.

My wife and I came up from the Midlands a week last Saturday and spent a good while with Mum and would like to say a big thanks to all the team, they were wonderful. The Manager explained on the phone, initially, how such a home sits somewhere in between a hospital and a care home and is able to focus on hospice care, the outcomes of which, whilst predictable, are entirely in the control of the staff to achieve; we understood that and were delighted by the way the Hollymere House team went about it and provided such an environment for Mum

Thanks, once again, for such outstanding care and dedication to Mum - we all appreciated it very much!

Best wishes for the future

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although mum was not in Hollymere House for a lengthy stay, I have only got praise for everyone. Mum, unfortunately, died prematurely and I can only thank everyone for their care, love, compassion in caring for mum's last days. The manager should be very proud of how he runs Hollymere. Thank you.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Hollymere House was exceptional in the care of my Grandma, she was only in there a short while as illness took her too soon, they were above and beyond professional kind and caring.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care home, no faults at all. Every member of staff is very friendly. Carers even took time for me when I was upset and that meant a lot to me. The carers, kitchen staff, nurses and the maintenance man all took great care of my husband and he enjoyed the 'banter' with them all. I don't know what I would have done without their support.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My dad was only in Hollymere House for 16 weeks but following an initial reluctance to accept the need to be in a home he soon found himself enjoying the company of residents and staff alike. He has a nice private room and terrific kindness and compassion from everyone at the home both on day and night shift which I witnessed personally on several occasions.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law has lived at Hollymere House since August 2017. Last month she became very ill, but thankfully is now recovering. I genuinely believe that had it not been for the excellent care and attention that she received from all the staff at Hollymere, she would not be with us today. Thank you to all concerned.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot thank the staff at Hollymere House for the kind and considerate help and support they showed not only to my mother but to my family, especially myself.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother spent 5 months at the Hollymere House Care Home and has received the utmost care and sympathy by the manager and all staff. Unfortunately, she has just died but the staff were brilliant in showing care not only to my mother but all members of her family. The family are supported knowing that she was safe and warm and her standard of care and the comfort of her room could not be faulted.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely staff and management.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   4 out of 5

Dad was only as Hollymere House for a short time and was given the best care available. He was treated with the utmost care and courtesy and had comfort during his last weeks. When he passed away, he did so with all the dignity he could have. I can not single out any member of staff for specific praise as every single one was absolutely superb. Hollymere House has its emphasis very much on CARE.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister was a resident in this Care Home for 10 months until she passed away on 5th February. During her stay there she was cared for by some wonderful people.
The last days of her life were made comfortable and despite being extremely busy the staff helped the family and they were exceptional in their care of my sister and their empathy for the relatives.
I would have no hesitation in recommending this care home. Thank you to all the staff.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My sister became unwell and received excellent end of life care.
The staff, even though they were extremely busy and at times short staffed were exceptional. They cared for my sister and afforded her dignity. They looked after the relatives and kept them informed at every stage. I could not praise them enough.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was only in the care home for a short period but received brilliant care. The staff were friendly and smiley and nothing was too much hassle. Everyone in their care seemed relaxed and enjoying the facilities. Hollymere House go over and above to create a lovely atmosphere.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our Dad needed a caring environment towards the end of his life, having lived in his own home until very recently. Hollymere House Care Home was the most caring home I have come across.

It's all about the staff who were all so kind and caring. It was great that Dad celebrated his 86th birthday at Hollymere before sadly passing away peacefully towards the end of November. Thank you Hollymere.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff were friendly and helpful and my mother-in-law was very comfortable. We will certainly look forward to bringing her into Hollymere for respite again.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mum came into Hollymere House for 10 days respite and I am very happy in the way the staff were with her. Mum was happy to be in Hollymere which made me feel confident in leaving her.

I look forward to mum being in Hollymere for respite in the future.

Thank you to the manager.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The first time we walked into the home, we knew straight away this was the right place for my father-in-law to go to. We turned up unannounced. The manager greeted us and showed us around. We could go anywhere we wanted.

The home was clean, fresh and comfortable. Lovely staff, very kind to Dad.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dad came to Hollymere House from hospital to spend the last few weeks of his life. From the moment we met the manager we knew he would be well cared for. This is a well-run home with very professional, well-trained staff. They treated Dad with respect and dignity and even made him a cake on his birthday. We could not have wished for a better place and cannot thank all the staff enough for their kindness and compassion.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum had been a resident of Hollymere in January 2015. She settled in well and made friends and enjoyed the social activities. When she became more feeble the care she received was excellent. All the staff show compassion and understanding whatever the situation.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Delighted with the care mum is receiving.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Can't fault the home or staff, they have been so caring. Would have no problem recommending this CARE HOME.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My grandad went into care last year and it was not easy for us watching him go from an independent able man to being reliant on others, its heartbreaking.
I am happy with the home chosen for grandad, I feel the staff are friendly and care for my grandad. My biggest fear is him not being looked after.
It would be nice to see the home have a refurbishment to make it homely, although I see changes have been made already, which is great.
I feel grandad is fed well and I love the different events the home holds and are offered.
Overall, I'm happy with the way grandad is cared for, it would be great to see him being kept as mobile as possible.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   3.9 out of 5

Katie Price, Careline Advisor at Hollymere House Care Home responded to this review on 03 Oct 2017:

Thank you for taking the time to complete a review card regarding the kind care your Grandad receives at Hollymere House and I hope your experiences of visiting Grandad has helped to alleviate some of the anguish often felt when loved ones move into a nursing home.

Maintaining our resident's independence is a key priority of ours although, the advancement of certain medical conditions can have an impact; the nursing team are available to discuss this aspect of Grandads care with you.

I hope you have noticed that new carpets are in the process of being fitted in all of the corridors and lounges and we have also recently renewed the lighting. We take great pride in the way we present our home and gardens and our rolling programme of refurbishment is designed to maintain a homely environment within our busy care home."

I moved my mother to Hollymere House Care Home because I was not happy with the care she was receiving at another care home and I have made the correct decision. Hollymere House Care Home is wonderful for my mother. She arrived at Hollymere House Care Home in a poor state and very unsure and frightened. Now she is happy and well cared for in every way. The manager helped and advised me how best to support my mother in her twilight years and the team he has are all very caring, very hardworking and respect each other and each and every one in their care. All the team sing from the same hymn sheet and give my mother excellent care and now I have peace of mind to know she is cared for to a high standard.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was a resident for three years until mid-August when he passed away.
Three years ago he was given 48hours to live and was transferred from hospital to the care home. I think that the care given to him was the reason he lived for so long. The staff never hurried or cut corners, even during the long deterioration.
He was treated with dignity and compassion at all times. Many thanks to all the staff, I will never forget you.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have been visiting Hollymere for over twelve months and have seen excellent care and support for our relative. The help, advice and support we have received have exceeded our expectations. This includes the catering, laundry and cleaning staff. Also, the night staff who we feel sometimes get forgotten. The manager is very approachable and has given us advice on many occasions that has helped us understand the care of our relative. All aspects of care have been discussed with us and if we have had alternative suggestions these have been listened to and actioned upon where appropriate. The end of life care was undertaken with dignity by all concerned and we felt reassured by the calm and caring nature of this.
The home is currently undergoing refurbishment but this does not detract from the excellent care given.
We would recommend this home to any potential resident or relative, this is a big decision and we never regretted ours. A visit to the home is a must for reassurance.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Moving into a nursing home was very stressful and for the first 10 days, I wanted to go back home.
However, after this initial period, I got to know the staff and my surroundings.
Now I feel very happy and safe and I have settled down, I cannot fault the staff.
They are caring and treat me with dignity and respect.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Everybody is excellent. My mother says now she feels safe here.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

After spending end of 2016 in two other homes, Hollymere House was a vast improvement. It is purpose built with ensuite bathroom. The most important point is the staff are properly trained and supervised to treat residents very well. The food is cooked on site and is delicious. Every effort is made to improve residents welfare. Management is effective and excellent.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father moved to this home from his previous care home due to his needs changing. The whole package is brilliant, staff are friendly and have time for you no matter how busy they are. The care and support my father is given is fantastic.
The home is welcoming happy and bright whenever I visit. I live away from the area and am comforted by the care and respect the home gives.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum became a resident at Hollymere House in January 2016.
She was suffering from anxiety and was very demanding. The staff were very patient.
Over the weeks she became calmer with the overall care she received.
When Dad died the staff and manager were so kind and supportive.
She had a lovely Christmas, even went to the pantomime.
When a month later her health deteriorated the level of care was a great comfort to me and the whole family.
She was treated with great kindness.
In her last week, she was taken to hospital but all she wanted was her bed in Hollymere House, where she returned and passed away with the people she trusted and loved.
I would highly recommend Hollymere House.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Mum had to move rooms due to her room being upgraded. Mum had the option of staying in the other room which I thought might be a bit traumatic as it might not have been as familiar but we said yes, as it was a slightly different layout which we liked.
Happy to say all went well - the staff who undertook the move were great we were over the moon with the result to see all mum's pictures arranged on the wall, a new shelf in place with her bits and bobs, wardrobe full of her personal things - all of which I was expecting to have to do, especially picture hanging and clothes. Hats off to the staff and thank you.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   3.8 out of 5

The care and consideration my aunt received was second to none, she was bedridden the whole time she stayed there and was treated with the utmost respect and kindness. Many thanks to the staff!!!

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

An absolutely wonderful care home.
The staff are wonderful, very friendly and made my Nan feel very comfortable in the last few months of her life.
Hollymere House Care Home is kept pristine at all times, the food is brilliant and the staff made us feel very welcome at all times.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have never experienced such a friendly, caring management and staff in any other care home I have visited. I am extremely pleased that she was moved into Hollymere House Care Home and not kept in hospital as the care and support would be nothing like she receives here.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My auntie was treated extremely well at Hollymere House Care Home by very caring staff supported by fine management. Thanks to them, she died with dignity with caring people around her.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt was a resident of Hollymere House for a brief time after coming out of hospital and before she died. Prior to admission, I thought her needs were at the forefront of our discussions. She and I were treated with consideration and kindness. My aunt had numerous, serious medical conditions and required help with all her personal care needs, this was provided with gentleness and good humour. At the end of my aunt's life, we were given support, events were explained to me with care, professionalism and kindness.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   3.4 out of 5

The location of the home is very convenient, close to the doctor's surgery/pharmacy and pleasantly situated. Overall it provided good care, accommodation and nourishing food. It appeared to be well run and administered efficiently. The availability of 24hour care gave us peace of mind for my ageing mother.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   3.5 out of 5

My father's care at Hollymere up to date has been very good. He is being well looked after and the staff are very friendly and accommodating. The food is excellent and enjoy's his afternoon treat eg sweets, strawberries and cream cakes. My only constructive feedback is that there is a strong odour when walking through the central corridor to the resident's lounge, but this is probably caused by the close proximity of the resident's bedroom.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   4 out of 5

HC-One, Careline Team at Hollymere House Care Home responded to this review on 14 Nov 2016:

Thank you for your review of Hollymere House, we are delighted that you recognise the care offered to your father is very good. Our team at Hollymere House strive to provide kind compassionate care to all of our residents and your constructive review is welcomed by us all. With regard to your specific feedback, on occasion, there may be a transient malodour however our Housekeeping Team are usually quick to respond to such events. As you are aware the management and nursing colleagues at Hollymere House are always available to you to talk about your father’s wellbeing and comfort.

The care given to my wife is of the best. The staff are wonderful, nothing is too much trouble for them. I have no reservations about the home, the staff, or the care my wife receives.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   5 out of 5

My dad has been in the care home for 12 months and he has improved since he went to Hollymere. The staff are friendly and helpful, always having banter with my dad. The food is good and although there are slight issues with understaffing, it's an excellent environment overall.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

HC-One, Careline Team at Hollymere House Care Home responded to this review on 26 Sep 2016:

Thank you for your feedback. I am delighted to note that you are pleased with the care that your father receives, it is appreciated by all of our care home team members to know that your father is happy and comfortable with the care provided at Hollymere House. I wish to reassure you that our staffing levels are regularly reviewed in line with resident's dependency requirements to ensure that we are in a position to meet the care needs of our residents in a kind and dignified manner. We have recruited into all vacancies and you will be seeing some new faces joining our team in the very near future.

The staff work very very hard, people do not realise what goes on behind the scenes, say for instance residents pick a tummy bug up, there's double the work unless you see for yourself you don't appreciate what they do. I assist at meal times most residents need help with their individual needs. Residents can be very demanding and I think the staff handle it well. The staff get things the residents ask for in their own time e.g. toiletries. The food always looks appetising and always presented well. We have a new manager who thanks the staff for their hard work and is very approachable.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

From the program on the TV that I saw last week and heard it's terrible. This home is top home compared to them. I feel like I'm in my own home, able to do anything, ask for anything and have freedom of doing things and my voice can be heard. If I asked for something or wanted anything special they will do it for me. My daughter picked Hollymere House Care Home for me and she said it's the best. I've been here nearly 6 years, when I arrived at Hollymere House Care Home I was very poorly, bedbound, malnourished but now I am as I consider, independent...I am recommending this home to anyone.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff in the care home work extremely hard. Lot's of daily situations can cause them to be rushed for time but makes sure all care needs are met and each resident's individual needs are met. Lovely new manager, very approachable and lets the staff know how thanked they are for all their hard work.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy with the standard of care in every respect that my mother is receiving at Hollymere. The staff are very caring and friendly. My mother is very content and relaxed at Hollymere, and she receives excellent treatment.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The new manager is excellent. He is easy to talk to, listens and looks into anything you ask for to make sure you are happy and the resident is too. The staff are lovley, very caring and the nursing is excellent. I am confident my husband is receiving good care and attention.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   4.5 out of 5

Overall care is good. I am checked regularly and competently by the nurse. I would like carers to spend more time carrying out care but appreciate staffing levels and patient levels.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   4.3 out of 5

HC-One, Careline Team at Hollymere House Care Home responded to this review on 26 Sep 2016:

Thank you for your feedback. I am delighted to note that you are pleased with the care you receive. It is appreciated by all of our care home team members to know that you are happy and comfortable at Hollymere House. I wish to reassure you that our staffing levels are regularly reviewed in line with Resident's dependency requirements to ensure that we are in a position to meet the care needs of our Residents in a kind and dignified manner.

The management and staff treat my mother with great care and dignity. The nursing staff are very professional and always keep me informed of any changes to my mother's health. Nothing is too much trouble and everyone is very caring, very pleasant and cheerful - so pleased I was able to secure a place for my mother. Can't thank everyone enough for their kindness.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum was in Hollymere House from March 16 - July16, when she died. The staff were all kind, caring and compassionate, in particular, a nurse and a recently appointed manager. They kept me informed regarding mums situation during the week when I was unable to visit as I live 150+ miles away. My only concern would be that sometimes the shortage of staff as mum would have to wait to go to the toilet and the general cleaning. The resident's kitchen was a DISGRACE. I did take this up (in the comments book) and mentioned to the manager when mum died. Also, I felt her room was not always clean. Bathrooms need updating. Care, however, is the priority and this is good.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   3.9 out of 5

HC-One, Careline Team at Hollymere House Care Home responded to this review on 25 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your lovely comments regarding our kind, caring and compassionate team at Hollymere House, we pride ourselves in delivering the kindest care to all who reside in our homes. Please accept my sincere condolences on your recent bereavement. Regarding your comments that at times you found the standards of cleanliness to be unsatisfactory, please accept my apologies for these shortfalls and be reassured that we have been actively recruiting for permanent staff team.

After viewing several care homes for my mother we jointly decided that Hollymere was the best choice for many reasons especially the warm welcome and highly skilled team. Mother is settling very well with her needs being catered for in every way.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have been impressed with the level of care here at Hollymere. Nothing is too much trouble. Mum has fallen and the level of care and consideration were given to her has been exemplary. I have visited at different times of the day to check how mum is but to also confirm that she has good care. The open door policy is brilliant and everything here is well organised and I do have to say that everyone whenever I have called in has been working hard. It's always busy but the care and attention that other residents also receive are heartening to see. It is a credit to the manager here he is always checking that everything is running smoothly and efficiently. I would recommend the home to anyone.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been a resident of Hollymere Nursing Home at Halsington Cheshire since February 2015. Once she became accustomed to the routine of the home and the staff became familiar to her, she settled in very well. The staff know what she liked to wear, where she wanted to sit and she enjoyed having a bath and her hair done. Since January 2016 Mum has been very poorly on numerous occasions and is now much weaker. The carers are all so kind to both mum and myself, if we need anything they will do it for us. When the carers are on duty either upstairs or downstairs they will come in mums room for a word or two and she responds to them sometimes better than to me.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   3.5 out of 5

Very good service in all areas.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Mum enjoys her stay at Hollymere especially in the lounge next to her friend. She always enjoys her food. She enjoys the concerts and bingo. The staff take good care of her needs.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   4.1 out of 5

As a PAT volunteer I am always made most welcome by management and staff and the residents are mostly content and happy.

How likely would you be to recommend Hollymere House Care Home? Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Rob

Rob Wheatley

Job Title: Home Manager

Description:

Introducing Rob Wheatley
Home Manager at Hollymere House, Crewe

What does ‘kindness’ mean to you?

“For me, kind care means using charity, compassion and courtesy in all of our actions.”

As a Registered Nurse, Rob has gained a number of years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Rob joined Hollymere House as Home Manager because he shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Hollymere House.

When asked what he enjoys most about his role, Rob remarked: “I enjoy the challenge of providing a consistently high level of care for our Residents.”

Outside of work, Rob enjoys making beer and wine, as well as curing and smoking fish, meat and cheese.

If you would like to find out more information about Hollymere House, Rob has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hollymere House Care Home