Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 139 Reviews
  • Hollymere House Care Home, Crewe
Located within Haslington, a beautiful part of Cheshire, Hollymere House Care Home offers personalised residential and nursing care to older people.

In the welcoming and purpose-built home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair and the landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day.

Hollymere House also offers range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents.

With a focus on personalised care, the team take the time to get to know each resident, learning about their backgrounds as well as the things they enjoy. This equips them with the knowledge to not only meet their care needs but also offer activities and events to keep them engaged and enjoying each day. Understanding the importance of social connection, Hollymere House promotes time spent with other residents, loved ones and the wider community too.

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Care Provided by Hollymere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Xesh Phakathi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hollymere House Care Home Reviews (139)

Total of 139, showing 1-20
9.9

Hollymere House Care Home has a Review Score of 9.9 (9.924) out of 10, based on 40 reviews in the last 2 years. Over all time Hollymere House Care Home has 139 reviews.

Overall Experience

  • 107
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Date Published

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Review from Mary O (Daughter of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support given to my mother, she needed the twenty four hour care provided for the past two years by the homes excellent nurses and carers. With her health declining I am confident She will get the required care provided by the amazing staff.
The home provides an excellent range of
meals for the individual needs, also a high standard in house keeping services

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Review from K B (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for looking after my dad so well. All the staff have been brilliant and are lovely to be around.

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Review from Lynn W (Daughter of Resident) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been here a short time but impressions are really good. Lovely atmosphere all around. Staff always friendly and helpful, made my mum feel at home straight away. She's clean and dressed, and room is always tidy. Feel comfortable asking any questions. Mum is treated with respect at all times, can't
fault anything.

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Review from A E (Sister of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident suffers several severe medical conditions. The intensively fluctuates and needs quick medical intervention to keep the resident comfortable. March has been a particularly bad period and all the staff have dealt with the issues as they arise with great respect and dedication. They are all
compassionate and caring with both the resident and visitors.

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Review from Gillian T (Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am living at Hollymere House for quite some time now and the care that I am receiving is 'excellent' I am very happy here I can recommend the home to anybody. I feel safe and belong to the home.

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Review from R C (Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Staff good. Food good. recommend

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Review from Jo P (Husband of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollymere came to our rescue when we are badly treated by the other home. Since then we have used Hollymere on several occasions all of which has been a pleasant experience.
Home and staff became more like friends.

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Review from M H (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good, kind staff and caring. Very good communication. Nothing seems to be too much trouble.

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Review from Valerie H (Wife of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very happy with the care.
My husband has received loving care since been in Hollymere House Care Home. I ask him every time I visit if he is being treated kindly and he always says yes.
The staff are wonderful, always cheerful, always happy.
We have been reassured that we can
voice our concerns if we have any issues and never to go home with any worries. They are always kind and attentive.
There is a friendly atmosphere in the home. They always make us feel welcome. I can strongly recommend the home to anyone wishing to have a happy caring placement for their loved one.

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Review from M D (Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support has been excellent. I start to get upset, and the care and support has always been there. The food is nice and the staff are always accommodating if you want to change anything.

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Review from A T (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and always there when needed.

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Review from C W (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is satisfied with her care. She would rather be at home but realises that this is no longer an option. Mum likes the food and most of the carers are very good.

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Review from J W (Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems at all with the care home or staff. All the help that I need is at hand at all times. Nothing is too much trouble for the staff. The home is a lovely place and I would recommend to anyone. And they are on the ball when you're not very well.

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Review from Paul O (Son-in-law of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and love shown to all, by all the staff. First class nursing given when required. The house keeping team provide a cleaning service of a very high standard and working hard but also providing love and care as they work.
Kitchen provide excellent food of a wide range, to provide the types
of food for different needs.

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Review from Harvey B (Son-in-law of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visiting of Hollymere House Care Home is always a pleasant and comforting experience giving us total confidence in the care and support for mum. The staff at all levels are always displaying positive attitudes and morale encouraging confidence in the ongoing care of all residents including Mum.
The whole family feels the same and we personally communicate this to friends and acquaintances. Excellent standards appear to be set as shown in the X marking in the survey below. I/we appreciate all that is done at Hollymere for our mother. Thank You.

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Review from Lynda S (Sister-in-law of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home I have come across! The staff are all really helpful, friendly and nothing is too much trouble. The home definitely has a lovely feel and there is no smell as most homes have. Could not hope to find a better place for my sister-in-law, she is really happy here. My husband and I always
feel welcome visiting and have a laugh with the staff on a regular basis. Hope, if it comes to it, we will be able to come here!

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Review from Robert W (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and attention excellent. The staff are very good.

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Review from Gillian H (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in there for a 3-week period receiving palliative care.
The whole place, the atmosphere and the people during the whole time she was there were beyond any expectation. Care and compassion shown in her last few days before passing was fantastic, caring and dignified.
We thank every member
of staff for their kindness and hard work.

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Review from Debbie W (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, kind, attentive, caring and helpful, nothing is too much trouble and always have the time to talk, comfort or help in any way.
The home is being decorated throughout at the moment, but no disruption to the running of the home is apparent. Always clean, tidy and smelling lovely.
My mum is at end-of-life and we couldn't wish for her to spend our precious last memories we have with her in such a special place with fantastic carers.

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Review from Linda F (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after my brother. He was diagnosed with terminal cancer and he came to Hollymere for his end of life care. This gave him the chance to say his final goodbyes to his friends and family. He was treated with respect and dignity. The staff were lovely with him making sure he was looked
after, having a laugh or two with him and letting him live his last days as he wanted to. My brother's stay at Hollymere was short but very sweet. Thank you again from his sister and her family.

Reply from Clare Sheehan, Careline Advisor at Hollymere House Care Home

We are pleased to hear you were very happy with the quality of care your brother received at Hollymere House Care Home and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Hollymere House Care Home is calculated as follows: ( (440 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 472 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Hollymere House Care Home

What types of Care is Hollymere House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollymere House Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Hollymere House Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Hollymere House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hollymere House Care Home to the centre of Crewe?

2.1 mile(s) as the crow flies, distance by road may be significantly further.