Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 139 Reviews
  • Hollymere House Care Home, Crewe
Located within Haslington, a beautiful part of Cheshire, Hollymere House Care Home offers personalised residential and nursing care to older people.

In the welcoming and purpose-built home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair and the landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day.

Hollymere House also offers range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents.

With a focus on personalised care, the team take the time to get to know each resident, learning about their backgrounds as well as the things they enjoy. This equips them with the knowledge to not only meet their care needs but also offer activities and events to keep them engaged and enjoying each day. Understanding the importance of social connection, Hollymere House promotes time spent with other residents, loved ones and the wider community too.

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Care Provided by Hollymere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Xesh Phakathi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hollymere House Care Home Reviews (139)

Total of 139, showing 41-60
9.9

Hollymere House Care Home has a Review Score of 9.9 (9.924) out of 10, based on 40 reviews in the last 2 years. Over all time Hollymere House Care Home has 139 reviews.

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Review from D R (Husband of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most caring comfortable and secure nursing home. Excellent staff. I could not have wished for my wife to have better care. Well done Hollymere House Care Home.

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Review from E J (Next of Kin) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative sometimes finds it hard to differentiate between staff and sometimes can't understand what is being said to her and thinks they can't understand her.
She thinks the home (her room as she can't get out of bed) is clean and nice.
As a relative, I find the staff very helpful and approachable.

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Review from A L (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work hard caring for Mum and are always cheerful. The activities provided are excellent and Mum is encouraged and helped to take part. Mum is safe and well looked after here.

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Review from Andrew R (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super staff, caring, professional, friendly, and very kind to parents and relatives. Home environment is excellent, lovely room with an ensuite.
Would happily recommend this place.

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Review from D E (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with care home manager to the current date the residential and nursing care has been excellent in helping Mum to recover from her health and mobility issues. Thankfully Mum is up and about mixing with the other residents - thank you. It's been a great team effort.

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Review from J B (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and friendly; they work together as a team, and all know Dad.

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Review from Annette M (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made Mum extremely comfortable in her first couple of weeks.
Staff truly care about my mum and help her. She has settled really well.

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Review from Julie W (Granddaughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care and an incredible staff who go the extra mile.

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Review from Kimberley D (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault Hollymere House Care Home. The staff are outstanding. Everyone is kind and caring and can't do enough for you. My mother has never looked so well. Always there is a wonderful welcome every time I visit. The staff have become more like family to myself and my mum. I would recommend Hollymere
to anybody.

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Review from Jayne C (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Hollymere House last April (2021). I could not be more delighted with Hollymere and all the staff on the high standard of care that my father has received. As a family member, they have been amazing keeping me up to date with all of my father's care etc. Nothing is too much trouble
and I would highly recommend Hollymere - 5 stars!

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Review from R S (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and very professional. Always helpful, I would highly recommend.

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Review from Anne D (Sister-in-law of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only had my brother with you for a short time but are more than happy for him to say at Hollymere House. All the staff are very helpful and he is very happy.

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Review from Peter G (Brother of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my terminally ill brother wonderfully well. They always made sure he was comfortable and that he felt cared for in a welcoming, friendly atmosphere. They also made me welcome when visiting even in these difficult Covid-19 times. I was always kept fully informed and they answered my
questions honestly and openly. Very caring staff in a very caring environment. Thank you, everyone.

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Review from Linda W (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy with the care review. My mum is being well looked after with dignity and respect. The staff are wonderful, and the home has a welcoming, happy atmosphere.

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Review from Pamela B (Sister of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the wonderful care and attention of the staff at Hollymere House as truly wonderful and would recommend it to anyone. If I need care I would like to be here also. To all the staff thank you all for taking great care of my sister.

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Review from Candice S (Granddaughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute fantastic service, I can't fault anything, I will be forever grateful to everyone who looked after my grandad. The fact we could still visit him at any time was peace of mind for the family and the staff were so welcoming and gave us privacy when needed. They made him so comfortable towards
the end, which is a comfort to us at this hard time.

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Review from E D (Niece of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty feels safe and secure, and we are happy for her to be here.

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Review from Patricia W (Wife of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving excellent end of life care at Hollymere House since January 2018. His long survival speaks for itself!
The only drawback is the number of carers who do not efficiently speak or understand English. But they have all worked heroically during the pandemic.

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Review from J P (Granddaughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma was moved here during the Covid pandemic from a different home, and the staff have gone out of their way to make her feel welcome and the family welcome. The social distance visiting they have set up is fantastic and a huge benefit to all. The staff are so kind and friendly; it is lovely to
see.
The VE day party was enjoyed by Grandma and a lovely thing to do.

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Review from B H (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support are given in a loving but professional manner, not just to my mother but to me as well.
"Excellent" staff and home.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Hollymere House Care Home is calculated as follows: ( (440 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 472 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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