Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 140 Reviews
  • Hollymere House Care Home, Crewe
Located within Haslington, a beautiful part of Cheshire, Hollymere House Care Home offers personalised residential and nursing care to older people.

In the welcoming and purpose-built home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair and the landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day.

Hollymere House also offers range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents.

With a focus on personalised care, the team take the time to get to know each resident, learning about their backgrounds as well as the things they enjoy. This equips them with the knowledge to not only meet their care needs but also offer activities and events to keep them engaged and enjoying each day. Understanding the importance of social connection, Hollymere House promotes time spent with other residents, loved ones and the wider community too.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1413

These prices are only a guideline, please contact Hollymere House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Xesh Phakathi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (48)

Hollymere House Care Home Reviews (140)

Total of 140, showing 61-80
9.9

Hollymere House Care Home has a Review Score of 9.9 (9.910) out of 10, based on 32 reviews in the last 2 years. Over all time Hollymere House Care Home has 140 reviews.

Overall Experience

  • 108
  • 30
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Date Published

140
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108

Review from B H (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support are given in a loving but professional manner, not just to my mother but to me as well.
"Excellent" staff and home.

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Review from Susan B (Daughter-in-law of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The love, care and respect given to my mother-in-law, especially during her last days after arriving back from the hospital, (although most of the time she was unresponsive) was second to none and for which we will be forever grateful. In my own view, although the place was clean and well kept, it is
the care staff that make Hollymere the loving, caring and respectful place it is. My mother-in-law, who always had high standards, was happy in Hollymere. She had Alzheimer's.

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Review from Sarah J (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was given by both the manager and his team during a very difficult time. Hollymere care home staff went above and beyond expectations in supporting my family, in fact, I cannot thank them enough for their empathy and professionalism.
I would happily recommend Hollymere care home to anyone
looking for that special place for their loved ones!

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Review from B R (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My comments refer mainly to the nurse who is caring for my father. It is a genuine comfort to my mother and myself that such a lovely, caring and professional person is looking after my father. We know that when we are not there with him that his medical needs are being met and also that he has confidence
in his nurse.

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Review from H J (Friend of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Hollymere House on several occasions. I found that the said resident was well cared for. I must commend his care nurse for her assiduous attention, her non-verbal communication was exemplary as were her caring skills. I should also state that there was no unpleasant odour in this home
as I have found in other homes during my medical career.

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Review from Peter C (Son of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent manager and staff are very helpful and informative.
All the staff are tuned into the individual residents and my mum has not been looked after so well as she has in her 6-month stay at Hollymere for years, Well done and a big thank you to the manager and all the staff.

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Review from Paul L (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took a while for mother to settle in but then joined in with the activities provided. The staff were very supportive and did their best to care for the residents. I have no complaints whatsoever and would not hesitate to recommend Hollymere to anyone.

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Review from C C (Daughter-in-law of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt it was very expensive, especially when being charged the full amount when mum spent several weeks in hospital. The staff were always helpful and friendly, and mum was always kept clean and comfortable. Mum told us that she enjoyed the food and she liked all the staff.

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Review from Janet T (Son of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in Hollymere for a short time for end of life care.


The staff were great, we cannot thank them enough for their care and compassion.


Management should be proud of his team.

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Review from Rachel C (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Hollymere from another nursing home after suffering from a brain aneurysm at 64 years old. The difference in her attitude to life, communication skills and appetite is amazing. She is receiving the right care due to the fantastic team listening to us and wanting the best for her. She
is happy and the progress made within 4 weeks brings hope to us all for the future. Hollymere has a warm and friendly environment with lots of activities on offer.

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Review from Ronald M (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant and accommodating. My mother is well cared for with love and respect. Her room is always clean and tidy and the food looks very good. I have no complaints care and staff very good.

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Review from Brian A (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't speak highly enough of all staff. The care they provide and of the highest I have seen. I feel my mother is safe and secure in their hands and all staff are welcoming. Five stars.

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Review from David L (Friend of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past few years I've visited friends in numerous care homes and this is by far the best.
It is clean and clearly well-managed, has a friendly staff and a pleasant, welcoming atmosphere. My friend expressed himself as more than content to be there and I could see why especially when seeing the
quality of the food.
There are numerous homely things in the corridors too and a lack of meaningless promotional slogans and messages. Full marks.

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Review from David A (Son of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were a family in crisis, with a very poorly 91-year-old mother and needed immediate help.


The manager and his team responded immediately and Mum was in safe and secure hands within 24 hours. Since then a week has passed and she is responding well to the excellent care.

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Review from Sarah (Daughter of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in NZ so finding a home that offers that care we want for my mother was paramount. We moved her from an inappropriate home to Hollymere and from our first visit we were made to feel welcome and part of the Hollymere family. Rooms are bright and airy, open door policy, caring staff, a nurse on
each floor was a deal breaker for us, approachable management and understanding of mothers needs really gave us peace of mind.
If you are looking for a caring residential home for a relative then I would highly recommend Hollymere.

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Review from Jeff D (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 99-year-old mother has now been in Hollymere for over 15 months. My wife or myself visit two or three times per week. As a relative, it is not easy to watch a loved one as they reach the end of their life, but at Hollymere I am confident that my mother is being cared for by dedicated professionals.

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Review from Philip B (Son-in-law of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment she entered Hollymere House she was looked after extremely well and the staff and management couldn't do enough. If I have to go into a care home I would be very happy to live at Hollymere House.

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Review from S C (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall early 2017 and was unable to return home. We never thought that she would ever accept living in a care home but she settled quickly into the homely atmosphere in Hollymere House. All the staff are very kind and caring and did a wonderful job of looking after her. Mum also loved the home
cooked food!
We live a distance away and it was a great comfort to know that she was in safe and caring hands until she died peacefully 15 months later.

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Review from John D (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time my wife has ever been in a home. The experience was very good. The staff were brilliant, very kind and caring.

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Review from P D (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff were very caring and competent. My mother was well looked after and made to feel very welcome and at home.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Hollymere House Care Home is calculated as follows: ( (349 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 378 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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