Acorn Manor Residential Care

202 Pooltown Road, Ellesmere Port CH65 7ED
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2.0 1 Review
  • Acorn Manor Residential Care, Ellesmere Port
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Owner

  • Pooltown Care Ltd

Person in charge

  • Natalie Griffin (Manager)

Local Authority / Social Services

Admission Criteria

  • Available from Home
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Protected mealtimes
    Encourage visitors to leave by 8.30pm

Parking

  • Car park on site

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Acorn Manor Residential Care Reviews (1)

2.0

Acorn Manor Residential Care has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years. Over all time Acorn Manor Residential Care has 1 review.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 1

Date Published

1
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1
1
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Review from KATE A (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed about the latest price hike!
You are adding £100 per month to an already overpriced care home, i have done the research and you are by far the most expensive in the area, FOR WHAT YOU PROVIDE,
We are keen to stay loyal to the area, and we have put up with you raising the prices FOUR
OR FIVE TIMES NOW, but this is CLEARLY a rip off with only one short paragraph of explanation as to why you are adding OVER £400 PER MONTH in one price hike.
i have worked in the care sector for 40 years, i never experienced such poor communication management, especially from the finance management, who struggle to even answer my e mails. Will be speaking with my mother about moving
very, very disappointed.

Reply from Acorn management, Acorn management at Acorn Manor Residential Care

While we welcome feedback, we're surprised and saddened by this review, particularly given the supportive relationship we've shared over the past three years. Since 2022, M has been a much-loved member of our home. You have consistently expressed praise for the care she receives from our dedicated team.The recent fee review is in line with local market rates and reflects pressures entirely beyond our control, including:- Substantial increases due to the national rise in the Living Wage and employer contributions- Utility costs that have risen over 100% - Ongoing increases in food and consumables affecting everyoneWe understand pricing is sensitive, but it's grossly unfair to rate all categories poorly when the issue is solely financial. When M personal fund ceased, our staff and provider quietly covered costs so she could continue enjoying things like her daily newspaper. Our team continues to act with compassion and professionalism, regardless of challenges.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 2.0 (2.000)

Overview of Review Score

The Review Score of 2.0 (2.000) out of 10 for Acorn Manor Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.000 for Acorn Manor Residential Care is calculated as follows: ( (2 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 12 Ratings = 2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Acorn Manor Residential Care is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 0 Positive Reviews ÷ 6 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Acorn Manor Residential Care

What types of Care is Acorn Manor Residential Care registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acorn Manor Residential Care have?

There are 30 Single Rooms.

What are the Facilities & Services at Acorn Manor Residential Care?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn Manor Residential Care to the centre of Ellesmere Port?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn Manor Residential Care to verify any information. View our terms and conditions. Acorn Manor Residential Care has an Basic Service - more info.