Greengables Residential & Dementia Care Home

54 Sandbach Road, Congleton CW12 4LW
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8.8 30 Reviews
  • Greengables Residential & Dementia Care Home, Congleton
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Care Provided by Greengables Residential & Dementia Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Bloomcare Greengables Ltd

Person in Charge

  • Rachel Joinson (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (3)
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Greengables Residential & Dementia Care Home Reviews (30)

8.8

Greengables Residential & Dementia Care Home has a Review Score of 8.8 (8.750) out of 10, based on 3 reviews in the last 2 years.
Over all time Greengables Residential & Dementia Care Home has 30 reviews.

Overall Experience
  • 25
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Date Published
  • 30
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  • 3
  • 27
Reviewer Connection to Greengables Residential & Dementia Care Home
  • 13
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Total of 30, showing 1-20
Review from Edith F (Friend of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't express enough gratitude for the exceptional care and support that my friend has received at Greengables Care Home up until April 2023. Every time I did visit my friend she looked happy. Thank you again for looking after my dear friend.
Reply from Greengables Care Home Team, Greengables Team at Greengables Residential & Dementia Care Home
Dear Edith, Thank you so much for taking the time to share your heartfelt words about Greengables Care Home. We are truly touched by your kind review and delighted to hear that your friend experienced…read more
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Review from Sandra C (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at GreenGables Retirement Home for six years. I cannot express enough gratitude for the exceptional care and support he received during his time there.
The dedicated staff consistently demonstrated unwavering compassion and professionalism towards the care of my father.
Throughout
my father's stay, the staff consistently demonstrated a commitment to personalised care. They took the time to understand his unique needs and preferences, providing a level of attention that made all the difference. The open lines of communication ensured that our family was always informed and involved in decisions regarding his care.
In January of this year, my father faced some health challenges, and the medical care he received was exemplary. The nursing staff was not only skilled but also displayed genuine concern for his well-being. Their quick response and effective communication were crucial during that time, and we felt reassured knowing he was in capable hands.
Reply from Greengables Care Home Team, Greengables Team at Greengables Residential & Dementia Care Home
Dear Sandra,
Thank you from the bottom of our hearts for sharing such a heartwarming and detailed review of your father's six-year journey at GreenGables Retirement Home. It's truly touching to hear…read more
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Review from D P (Son of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father used to be at Greengables for a number of years before he passed on. The staff were very compassionate and went over and beyond to care for my father. I want to thank you for all that you did for my father during his time at Greengables.
Reply from Llewellyn Ramos, Managing Director at Greengables Residential & Dementia Care Home
Dear D. We extend our heartfelt condolences for the loss of your father. We are truly honoured to have had the opportunity to care for him during his time at Greengables. Your kind words about our…read more
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Review from Sally R (Daughter of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Greengables since December 2019/January 2020. I found this very difficult during the lockdown and the visiting restrictions. The home is now very welcoming and with the activity leader, I can see a great improvement in Mum's wellbeing.
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Review from Peter B-A (Son of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first enquiry to taking my dad home, the whole experience was easy. My dad was well cared for and came out having had a really good time. Well-fed and watered plus all his clothes were clean. Many thanks for your care, we will be back for any future respite breaks.
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Review from Debbie B (Friend of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased under the present covid situation. I was lucky enough to see my friend on Christmas Day which was wonderful, later that week I was able to see her room which was very small, very dated and for the money, I felt was by no means value for money. Staff very helpful and polite. Good to see
them with my friend. The lady that does the activities is excellent.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Greengables Residential & Dementia Care Home
Thank you for your kind comments regarding colleagues at Greengables Care Home. I am also grateful for your recognition of the Covid-19 protection and prevention interventions in place at the home.…read more
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Review from Sue B (Daughter of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has a good standard of care by all members at Greengables Care Home. Having stayed clear of all Covid they are endeavouring to keep it that way. Staff are always very pleasant and polite. I would highly recommend Greengables Care Home.
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Review from K B (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we visited the home, we knew this was the warm, friendly place where we would feel Mum would be safe and happy. The staff are all lovely. They are a tight-knit team that ensure the residents are happy and go out of their way to help families feel welcome and supported. Throughout
this terrible time of the covid virus, we have been kept informed of all government changes.
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Review from Clare H (Daughter of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed with all aspects of care at Greenhables. Staff are friendly, sensitive, efficient and kind in helping Mum to settle in. Their professionalism has never been more evident than over the past few months in dealing with the difficulties covid19 has presented, but they have worked
hard to minimise the impact of restrictions on relatives, friends and residents alike. The home is clean, lovely and always has a clam and friendly buzz.
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Review from Julie (Daughter of Resident) published on 15 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have looked after my mum so well since her arrival in February, the home is small, intimate and just like home. They are so accommodating to family and visits are no trouble at all. I would fully recommend this care provider to friends and family. During mums time at the home, the manager
has organised video calls too, which has been greatly appreciated.
Mum has Parkinson's so they have handled her really well understanding the illness.
Thank you to you all.
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Review from F M (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the 14th of February, it was our 50th Wedding Aniversary.
We had a lovely celebration combined with the residents and valentines day. Afternoon tea was delicious. All family and friends were invited. My family has an amazing time, so very homely and friendly. The atmosphere was lovely all through
the home.
Thank you, Greengables.
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Review from M K (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Greengables genuinely care about the people they care for. They work incredibly hard and treat the residents with kindness and compassion. I can and do recommend them to anyone with a vulnerable relative.
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Review from P D (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with respect and good care. I have no worries about her. It is a good thing when you know your relative is safe and well treated.
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Review from D W (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been really poorly and I can't thank the team enough for their over and above care for her and support for me. She has been truly loved.
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Review from J H (Resident) assisted by family/friend published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the staff. I am very happy with them and friendly. They treat me with dignity.
I feel happy, comfortable and cared for. Staff are cheerful.
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Review from Harry M (Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greengables standards are incredible the staff are fantastic so friendly and caring. The food is home cooking. If you use the call system they are there in an instant. Nothing is too much trouble. I've seen lots of care homes in my time but nothing can beat the standards set here. The management deserves
full credit for the high standards set. This is the "Hilton! Of care homes!
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Review from Barbara J (Wife of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff have been extremely helpful throughout my husbands settling in process. They have arranged his room as he has suggested, making him feel more at home, comfortable and safe. Because of his Parkinsons, his speech can be difficult to understand, but they do make every effort. The
Menu's look varied and appetizing with a choice every day and occasional special treats. Visitors are always included.
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Review from Stephen F (Son of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Appears to be a very nice home, comfortable, caring staff. My mum seems very happy. Everything was explained very well.
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Review from Sandra R (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 12 months of Greengables and only moved out because her dementia progressed and she needed specialist care. She received excellent care and attention and was happy there. She would not have moved had it not been necessary. Staff were kind and treated her with respect, I cannot thank
them enough. Unfortunately, the Activities Officer retired and I believe they are in the process of recruiting a new one.
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Review from Jill S (Daughter of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Greengables to be a very welcoming, friendly, caring and peaceful environment. The overall atmosphere was of efficiency and care, where the resident's wellbeing was second to none. All staff I came into contact with were informative and compassionate putting myself and more importantly, my father
at ease and with dignity.
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Current Review Score: 8.8 (8.750)

Overview of Review Score

The Review Score of 8.8 (8.750) out of 10 for Greengables Residential & Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Greengables Residential & Dementia Care Home is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.75 Points relating to the number of positive Reviews for Greengables Residential & Dementia Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Greengables Residential & Dementia Care Home

What types of Care is Greengables Residential & Dementia Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greengables Residential & Dementia Care Home have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Greengables Residential & Dementia Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greengables Residential & Dementia Care Home to the centre of Congleton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greengables Residential & Dementia Care Home to verify any information. View our terms and conditions. Greengables Residential & Dementia Care Home has an Basic Service - more info.