Greengables Care Home

54 Sandbach Road, Congleton CW12 4LW

Greengables

Located in a peaceful residential community just outside Congleton in Cheshire, Greengables is a friendly care home, offering nursing care.

Living with us

With a sitting room, space for Residents to pursue their hobbies and interests and a lovely dining room, Greengables has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some residents. The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Group: HC-One

Person in charge: Amanda Kilincarslan (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 24

Shared Rooms: 3

Rooms with ensuite WC: 18

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Greengables Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Greengables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Greengables Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.612 for Greengables Care Home is calculated as follows: ( (92 Excellents x 5) + (24 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 129 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Greengables Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Greengables Care Home has a Review Score of 9.6 (9.612) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greengables Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greengables Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Greengables staff provide excellent care for my grandfather. The care he truly deserves in his condition.
The welcoming arms and friendly staff make his and our lives much easier. Not only do they care for him, they are also his friend.
My grandma is also very accepted and welcome to stay as long or as little as she desires. For that, I thank you.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad has been at Greengables Care Home for approximately 18 months. He is treated with dignity and respect and staff are all there on hand to provide him with his care needs 24 hours a day. The staff are always friendly and helpful and always try to provide my dad with a friendly, caring and nursing needs when required.
We feel comfortable knowing that he received the best care.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   5 out of 5

Greengables is an excellent nursing home.The house is lovely and immaculately decorated. It is spotlessly clean and my wife's bedroom is small but adequate with an en-suite toilet and washing facilities. The staff are dedicated hard working, kind and considerate. It is a small home with very homely feel about it. The residents and staff get on very well and the staff make a point of taking time to chat with the residents. My wife has spent time in two care homes and Greengables Care Home is in my view the best by far.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Greengables Care Home is exceptional in its standards of care. It is staffed by people who act with genuine kindness and compassion. It has a family feel and an air of warmth and good humour. I will be endlessly grateful for the care and love shown to my mother.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Greengables is a real care home. The care of all the staff is exceptional. There is fun and laughter and I have no hesitation in recommending Greengables to anyone looking for care for a relative.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care my mothers receives at Greengables is excellent. The staff are both kind and professional. They have time to discuss her likes and dislikes and do everything they can to make sure her care is personalized and individual.
Furthermore, they care for my father and the rest of the family when we visit, making us feel part of a greater family.
The facilities are homely which is what I specifically like about Greengables but the standards of hygiene and privacy are uncompromising.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The care provided to my mother in her final few weeks was excellent. She was treated kindly, with respect, and attention to detail of every aspect of her needs. We deeply appreciated the help and support provided to her.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good. Can recommend it to anyone.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jamie, National Development Manager at Greengables Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The review of this home is very good.

How likely would you be to recommend Greengables Care Home? Likely

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Average Rating:   3 out of 5

Emily Wilson, Customer Service Administrator at Greengables Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I feel that the staff and care have helped me get better quicker than I would have elsewhere.
Sometimes there is a delay waiting for staff attention because they are busy.
It would have been helpful to have had more help understanding the 'rules' and what we can and can't do when we first came in rather than find out as we went along.
You don't know the questions to ask when you are new in this environment.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

In the short time, my father was at Green Gables (approx 4 weeks), the staff were brilliant. I found the home a friendly place, although my father was very poorly he was treated with dignity. He was looked after as if he was at his home, the staff were very friendly and polite, and he got perfect care.

How likely would you be to recommend Greengables Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Greengables Care Home responded to this review on 25 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greengables Care Home