Pinetum

Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA

The Pinetum Nursing Home in Chester offers elderly care for up to 45 individuals from a modern facility, one of a growing portfolio of homes from Care UK.

A number of benefits that occupants of Pinetum enjoy include personal care packages that are put together through collaboration with GPs and key workers, with other professionals also made available to residents, such as chiropodists, dentists and opticians.

Pinetum staff's aim is to practice effective care whilst enabling residents to maintain as much independence over their own lifestyle as possible, for which they have an excellent inspection record with the Care Quality Commission - the government's regulatory body who have seen for themselves the level of satisfaction apparent amongst those who enjoy their retirement at the home.

Group: Care UK Nursing & Residential Care Services

Person in charge: Sally Cooper (Home Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 45

Rooms with ensuite WC: 8

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Pinetum: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Pinetum is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Pinetum in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for Pinetum is calculated as follows: ( (34 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 46 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.472 Points relating to the number of positive Reviews for Pinetum is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Pinetum has a Review Score of 8.2 (8.168) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pinetum?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pinetum

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband was transferred to Pinetum from the adjacent hospital as part of their "winter beds scheme". He has now been at Pinetum for two months and will continue to be cared for there as a permanent resident.

During this time we have received nothing but kindness, care and professionalism from all the staff, some of whom have been there for many years.

My husband is the second member of his family to reside at Pinetum and because of the care his sister received this has been our only preference. I wouldn't want him to be anywhere else and I do hope he is able to see out his life in their care.

How likely would you be to recommend Pinetum? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Staff are hard-working and consistently kind. They are approachable without exception and responsive when needed.

How likely would you be to recommend Pinetum? Likely

Overall Standard

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Average Rating:   4.3 out of 5

My mother was admitted to Pinetum Nursing Home on the 19th of August after leaving hospital. Mum was being treated as palliative due to stomach cancer. Pinetum staff made me and mum welcome from the very start. They cared and looked after mum, showing compassion, sharing experiences with me, supporting and comforted us both. Nothing was too much effort 24/7. They continued their care for the entire time she was there - she passed away on 16/9/16. Domestic, catering, care workers and nurses showed care and compassion. I always felt welcome and part of the 'Pinetum family'. Nothing at all was too much trouble. I can't thank them all enough for the care they gave.

How likely would you be to recommend Pinetum? Extremely Likely

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Average Rating:   4.8 out of 5

My mother lived at Pinetum for the last 6 months of her life until her death in July. I cannot fault the care she received from all the staff. This enabled her to stay at the home without having to die in hospital. Mum had dementia which meant her behaviour could be erratic but staff were always very patient with her. I visited at random times without prior notice and always found Mum clean and well cared for. If you are looking for an efficient, well run and caring nursing home I would recommend Pinetum.

How likely would you be to recommend Pinetum? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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