Pinetum

Rachel

My dad Thomas who is 93 arrived at Pinetum in January following the death of his wife also in January and also 93 .Dad has been admitted to the countess with Sepsis and pneumonia but by a miracle recovered massively. Dad has been at Pinetum now for nearly 6 months and all I say is what a fabulous place with wonderful staff who do a very challenging job but always have a smile on their faces. Dad is on the 2nd floor where although his age is against him also has nothing but praise for the attentive care that he receives. It is a very modern home and really doesn't feel like a home but like a really nice hotel. The special staff on his floor always have time to put a smile on his face.We all get older and if by some chance I was lucky enough to be in Pinetum I would count myself very lucky . WELL DONE PINETUM

Thanks x

There are not enough words to thank every single member of staff for the care of my grandad.They have become family over the past 6months. Not only to grandad but to us as family, the emotional support, endless coffee and cake and meals. The genuine care when we needed it was shown by every single person and there is genuine support when you need it. Thank you is simply not enough.

My Father was in Pinetum from December 2025 until April 2026 receiving palliative care. The care received was excellent and the staff are all really caring, friendly and very professional and are a real asset to the Care Home. I can highly recommend Pinetum.

The home is very well kept and clean, all staff are professional and very helpful and polite, they will always go the extra mile for all residents and visitors. Well done and thanks for all your hard work. Please can this be passed on.

You are all lovely people and me and my family are so fortunate to have you to take care of our Mum at a very challenging stage of her life. You have proven that even in the darkest times there can still be sunshine and hope. We will never forget the love you give her x

I would like to say a big big thank you to all the exceptional caring staff at all levels for taking great care of our mum, we are so grateful for everything you did for her and also for us.

We were given refreshments while we sat in her room my wife could not have had a better standard of care anywhere else and i am very grateful for that

I have no words but great words. The staff and facilities are amazing. I could not wish for a better place or better more caring people than Pinetum. The staff have so much love, care, compassions and humour.

Thankyou to the whole Pinetum team - you have been excellent. Highly recommend.

My late mother in law was admitted for end of life care from the Countess of Chester hospital. During her very short stay there she received very loving and respectful care despite being unconcious most of the short time she was there. The staff were very loving, they held her hand and stroked her hair and spoke gently to her, ensuring her comfort at all times. I'm sure she was aware of their kindness. The staff were very compassionate to the family demonstating high levels of empathy at all times. On her final night we stayed through the night and the staff kindly provided with hot drinks and sandwiches. All things considered my late mother in law had excellent, loving and compassionate end of life care.

The staff are really great, friendly, well trained and caring. Although facilities are limited (shared bathrooms, small rooms) the place is clean and welcoming at all times. Our friend is very well cared for, but it would be good if we were able to phone her for a chat, as she feels a bit cut off. All in all, a nice place to convalesce.

Pinetum is just amazing. The staff care so much about their people and are so genuinely caring and patient.

The food always seems brilliant, and there are always activities on for the residents; music, zoo trips etc.

It is such a happy environment, and you can tell the staff work incredibly hard to make it a positive experience for residents.

I can not praise this care home enough my dad is in the nursing part all the staff including manager and cleaners have gone out of their way to make him as comfortable as ever my dad has settled in so quick he has been there 3 weeks and already been on a trip which he really enjoyed unfortunately on Sunday the 18th may he ended up in hospital but even tho he's not been in pinetum they have made him sandwiches so he would eat something as he doesn't like hospital food (who does) and asking when he is back as they have missed him I no it is a care and nursing home but each and everyone of them do care about the residents best decision ever for him to go there a big 10/10 from my dad me and rest of the family thank you so so much pinetum

Pinetum Care home is the best place for residents. My mum has been cared for by the staff and nurses for several months. The staff are very professional, very attentive, caring and loving to not just my mum, but I have observed to every resident within the home, this home from management down to staff on the floor are wonderful and very welcoming towards residents and their families. The home provides a hair salon room and a daily menu showing food choices from breakfast, lunch and tea. The home also provides many different activities on a daily basis by an amazing carer. There are so many wonderful staff that work here, each and everyone of the staff go above and beyond for both the residents and family members. The quality of the staff is immense with the likes of four members of staff in particular this is a few names to list but everyone of you staff who know me , I have total respect for you all, you are an amazing team, including the cleaning staff, kitchen staff .

My Mum is currently in the home having come out of hospital.The friendliness of the staff and the general feel of the home compared to other homes I have seen is on another level.Every member of staff seems to love working there and I can only imagine that this atmosphere is created from the top down. I cannot thank them enough for their genuine kindness.

My father is staying here for end of life care. He has received a lot of encouragement from the staff to be involved in activities and went from being bed ridden to walking about and chatting with the lovely staff members. He is happy here and is safe to wonder about with no risk of getting outside. It is very clean and tidy, staff work hard and are friendly. They have a resident bunny too.

My friend is currently at Pinetum and we couldn't ask for more everyone is friendly and helpful , she is treated with kindness and dignity, the staff have a gentle approach at all times.. her medical needs are met swiftly and we have nothing but gratitude to those who are caring for her when we are not able to be there . She has been lucky with her room and it overlooks the garden everywhere is cleaned continuously to a very high standard, and dietry needs are met again to a very high standard . It's a 10 out of 10 for me Keep up the good work Pinetum.

Whilst my husband has only been a resident at Pinetum for a short time, we have been very warmly welcomed and made to feel part of the home community by both management and staff, the level of care in all departments has been very good.