Pinetum

Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA
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9.9 50 Reviews
  • Pinetum, Chester
Located in the grounds of the Countess of Chester Hospital, Pinetum is a comfortable, purpose-built home. The skilled team provides nursing and respite care for older people, including those who are living with the early stages of dementia.

In addition to light and airy bedrooms, residents at Pinetum also benefit from welcoming living and dining areas where they can socialise or enjoy a slower pace of life.

The compassionate team at Pinetum takes the time to learn about each resident, enabling them to curate personalised care and lifestyle plans which promote independence and a positive quality of life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1835
  • RESPITE Self-Funded Nursing Care: from £1855

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Pinetum to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Narcis Mitu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (4)

Parking

  • On-site

Pinetum Reviews (50)

Total of 50, showing 41-50
9.9

Pinetum has a Review Score of 9.9 (9.866) out of 10, based on 21 reviews in the last 2 years. Over all time Pinetum has 50 reviews.

Overall Experience

  • 46
  • 2
  • 1
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Date Published

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21
29

Review from K W (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital into the care of Pinetum in November 2019. I have found the level of care and compassion to be excellent from the management and all levels of interaction. The care has been instrumental in reducing the stress and trauma my mother was experiencing.

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Review from B H (Wife of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very ill and vulnerable due to his condition and was unable to communicate.
From the day he arrived, we, as a family, were sure he was well cared for and all his needs met. As he deteriorated, the care was updated appropriately. We were also supported.

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Review from Catherine B (Friend of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a dear friend who is resident at Pinetum for several months. I visit at various times of the day. I have been pleasantly surprised by the home and its staff. Having had limited experience of care homes, Pinetum compared very favourably to the last one I visited. There is no unpleasant
smell as you enter the building, everywhere is well maintained and the staff are exceptionally friendly and welcoming, always offering visitors a cup of tea or coffee. It is often difficult for relatives and/or friends to look for care accommodation for loved ones but I can genuinely recommend Pinetum as an option.

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Review from Mark B (Grandson of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan had been in and out of care homes for 12 months. As a family, we believe that the care provided within Pinetum was exceptional and the best across Chester. The staff (including cleaners, carers and everyone) would not be anymore caring and considerate. They collectively create an environment
where family go away feeling and believing that their loved ones are in safe hands. I and my family have been delighted with the support provided. Please thank everyone involved. Outstanding quality of service.

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Review from Janice E (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident here until he passed. Every member of staff were beyond caring and treated my Father with dignity and respect. Myself and my children were treated with extreme decency and looked after as much as humanly possible. Everywhere was spotless and personal care of residents was second
to none. We stayed for 4 days without a break. The staff made USC feel welcome and everything was explained. If I needed to go into a care home, I couldn't wish for a better place.

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Review from D R (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received from the Pinetum staff was excellent.
Their compassion was second to none.
The home was beautiful and clean.
Unfortunately there were occasional toilet smells on my dad's floor - through no fault of the staff as they always took care to distinguish unpleasant odours rapidly.
The
laundry service was excellent too.
Can't comment on the food as my dad's diet was virtually non existent, but the chef's patience was wonderful and he tried his hardest to offer anything to my dad.
The separate financial side of things was very upsetting for my mum and I believe she has written to the council over this.

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Review from Gwyneth C (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Pinetum from the adjacent hospital as part of their "winter beds scheme". He has now been at Pinetum for two months and will continue to be cared for there as a permanent resident.


During this time we have received nothing but kindness, care and professionalism from

all the staff, some of whom have been there for many years.


My husband is the second member of his family to reside at Pinetum and because of the care his sister received this has been our only preference. I wouldn't want him to be anywhere else and I do hope he is able to see out his life in their care.

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Review from A M (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are hard-working and consistently kind. They are approachable without exception and responsive when needed.

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Review from Roe M (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Pinetum Nursing Home on the 19th of August after leaving hospital. Mum was being treated as palliative due to stomach cancer. Pinetum staff made me and mum welcome from the very start. They cared and looked after mum, showing compassion, sharing experiences with me, supporting
and comforted us both. Nothing was too much effort 24/7. They continued their care for the entire time she was there - she passed away on 16/9/16. Domestic, catering, care workers and nurses showed care and compassion. I always felt welcome and part of the 'Pinetum family'. Nothing at all was too much trouble. I can't thank them all enough for the care they gave.

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Review from Helen W (Daughter of Resident) published on 21 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Pinetum for the last 6 months of her life until her death in July. I cannot fault the care she received from all the staff. This enabled her to stay at the home without having to die in hospital. Mum had dementia which meant her behaviour could be erratic but staff were always very
patient with her. I visited at random times without prior notice and always found Mum clean and well cared for. If you are looking for an efficient, well run and caring nursing home I would recommend Pinetum.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Pinetum is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Pinetum is calculated as follows: ( (203 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 232 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinetum is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Narcis

Narcis Mitu

Job Title: Home Manager

I worked as a nurse in Romania from 1998 to 2016 when I joined Care UK.


Care UK’s strong values were what made me decide to come to the UK and work here. After speaking with team members in the home, I felt it was a good opportunity for me to develop my career.


When I first joined Care UK, I worked as a nurse. I was soon promoted to Night Nurse Manager, then Deputy Manager and now Home Manager.


My role is to ensure the home is safe and comfortable for residents and to provide support to colleagues in our team. In this role, you need to have strong leadership, communication and time management skills. It’s also important to be confident and experienced and respect others.


My favourite part of the day is our team meeting, where all the colleagues in the home get together and make plans for how we move forward. At Pinetum, we have a strong sense of teamwork, and I’m proud of our colleagues’ commitment, which helps us to get through any challenges together.


Outside of work, I enjoy fishing and reading.

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