Bucklow Manor Care Home

Chester Road, Bucklow Hill, Knutsford WA16 6RR
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9.9 63 Reviews
  • Bucklow Manor Care Home, Knutsford
Bucklow Manor provides care and accommodation, and Personal care for those whose primary care needs are age related, and within the specialist unit for those who have dementia. The home can cater for all physical infirmity or disability, whether for permanent or respite care and for either sex.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1400
  • RESPITE Self-Funded Residential Care: £950 – £1199
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1399

Services such as hairdresser, chiropody, toiletries, newspapers etc will incur an additional charge

These prices are only a guideline, please contact Bucklow Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Booth (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 59+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Access for visits is available 24hrs a day, meal times restricted.

Parking

  • Private parking is available around the property.

Bucklow Manor Care Home Reviews (63)

9.9

Bucklow Manor Care Home has a Review Score of 9.9 (9.908) out of 10, based on 45 reviews in the last 2 years.
Over all time Bucklow Manor Care Home has 63 reviews.

Overall Experience
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Date Published
  • 63
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  • 45
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Reviewer Connection to Bucklow Manor Care Home
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Total of 63, showing 41-60
Review from Fiona W (Friend of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, friendly and caring staff who have the time, understanding and patience that my friend needs. I'm always made very welcome and enjoy my visits. Any questions I have are answered promptly, giving me the confidence that they really know and understand her needs. It's such a comfort knowing that
my oldest friend is safe, well cared for and heard.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review about Bucklow Manor; all staff here really appreciate it and your continued support. Our staff really are an asset to us here, and we're glad that you can see that too!

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Review from Mark V (Son-in-law of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are caring, and when we arrive, they always know where my mother-in-law is sitting. She is now settled in at the home, and we do not intend to move her to a home closer to us, as we originally intended.
The home is clean, warm and friendly. We have no doubt she is in the best place for her
needs.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review about Bucklow Manor. We are so pleased that your mother-in-law is settled at our home and that you, as a family, are happy with Bucklow. If there is anything we can do to support you further, please let us know; we have an open-door policy!

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Review from Ross T (Relative of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love our family member receives at Bucklow Manor is more than wonderful. All the staff are extremely friendly, and nothing is ever too much trouble. Our family member is always clean and smartly dressed, and they are extremely happy living at Bucklow Manor. Communication is excellent from
Bucklow Manor, and we feel extremely confident in all of their services. Thank you so much to all the amazing staff for the care and love they gave our family member.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you for your lovely words about Bucklow Manor; it means so much to all of us here! We are glad that you are pleased with our home and the services we provide. Thank you for all of your support, and if there's anything more we can do to support you, please let us know!

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Review from Chloe K (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Bucklow Manor Care Home a few weeks ago and we’re very impressed with how quickly she has settled into the home and how happy she is there. This can, most importantly, be down to the wonderful staff they have looking after her. They all have a smile and an upbeat nature which reassures
and comforts us all. Every time I visit I see the same familiar staff offering that continuity of care and building of strong relations with the residents. Compared to other care homes we've visited, it definitely feels more homely and warm.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind feedback about Bucklow Manor, we all really appreciate it here! We are so pleased that Mum has settled in so well and that you can feel the homeliness of Bucklow. If there's anything at all you need, our door is always open.

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Review from J M (Niece of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my auntie. She was sat out in her chair. She looked very clean and cared for, she had recently seen the hairdresser and had some make-up on. She was sat in the lounge with the other residents and was in high spirits. She seems very settled and is comfortable with the staff. The staff were
chatting about my aunt and had a good knowledge of her personality and preferences. Patients are cared for as individuals and not held to routine. Regular activities take place for stimulation.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind review of Bucklow Manor. We are pleased your auntie is settled with us and she feels comfortable as that is so important for us.

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Review from Linda N (Daughter of Resident) published on 2 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had a short respite, and I was very impressed by how happy she was when I came to pick her up. She really enjoyed her time and said it was the best place she had stayed. Everyone was so kind, the food was great, and she laughed so much. This was such a great outcome after her last two respites
in other places. I think it helped her dementia; she seemed more settled on coming home than before. Well done to you all; this is what made her family feel relieved. Thank you!
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words, we really appreciate your support here at Bucklow. Mum is a pleasure to have around and we are very glad she enjoyed her time with us - we hope to see you again soon!

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Review from Olivia K (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff who treat my father like their own family - nothing is too much trouble! Dad very evidently enjoys living at Bucklow Manor. He is always full of smiles for the staff. The staff treat my father with care and the dignity that he deserves, always calling him by his name. We have joined with
the many days organised for the residents and this is lovely to see Dad being given the opportunity to enjoy the celebrations he always has.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words about Bucklow Manor. Dad is such a pleasure to have around - we love having him here! It means so much to us that Dad enjoys living with us and we thank you so much for the ongoing support!

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Review from Lyn S (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father came to Bucklow Manor in February, having been allocated a place by social services. However, we couldn't have chosen a better home for him ourselves. The staff are fantastic and though Father can't always remember names, his face lights up when the staff interact with him. His room, though fairly
small is always very clean and tidy - though I understand he doesn't spend much time in there. He is downstairs with the other residents. When we visit, we are warmly welcomed and offered a drink on arrival. We feel that our time spent with our father (at the home) is made special. A huge thank you.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words - we are so happy that Dad enjoys interacting with us and your time spent with him at Bucklow Manor is special.

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Review from M T (Son of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my mum.
Thoroughly attentive and always on top of the game.
Would highly recommend to anyone.
All staff are very friendly and go above and beyond to suit my mum’s needs.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words. We are so glad that you are happy with our staff and the care Mum receives. We are privileged to be able to have Mum here with us at Bucklow!

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Review from Marie S (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home and staff. They are catering for Dad's needs perfectly and he is so happy and everyone seems to love him. Every time a member of the care team come past him, they all stop to give him a hug and he loves the attention. Whenever we leave the home after our
visits, we can rest easy knowing that Dad is receiving the best care possible and finally thank you to one staff member in particular and all the staff for always bringing us pots of tea, much appreciated.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you very much for your kind words about Bucklow Manor. We are so lucky to have the joy of looking after Dad and we thank you for your continuous support!

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Review from Lesley M (Daughter of Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Bucklow Manor for four years and now has advanced dementia. She is very content when we visit and is settled in her environment. The staff( all the staff, carers, domestic staff, chefs etc) are all clearly part of a happy team who know and speak to her and she responds to them. They
are friendly and treat her with such dignity and kindness. I am grateful and reassured that the staff are there when I can't be. It can be very hard to see your relative with this illness but the team make visits a pleasure with the warm, welcoming environment they create.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words about Bucklow Manor, we are so privileged here to look after Mum! Bucklow are very happy that she is content and know how difficult it must be for you, our team are always here if there's anything we can do to help and support you.

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Review from Lesley H (Daughter of Resident) published on 19 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bucklow Manor Care Home is so wonderful. They are really looking after my father. They are very friendly and helpful. They are also very considerate towards everybody that goes in there to visit. You get a lovely pot of tea as soon as you get in there and if you need a refill they will bring you another
pot. They also let you know everything by phone, they keep you in the loop at all times. Would highly recommend this home to anybody. The staff are all very caring they are worth their weight in gold.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

We are so grateful for your really lovely review, it makes us so so happy that you would recommend Bucklow Manor and our fabulous staff! Dad is such a pleasure to care for and we are glad we can provide the care he deserves!

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Review from R S (Wife of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have nothing but praise for the staff. They are all so caring and friendly and always have time to answer any queries. We are always greeted with a smile and a tray of tea and coffee. I feel comfortable leaving my husband - who has vascular dementia - as I know he is being cared for. Perhaps the house
could do with a lick of paint, but it is clean and warm which is more important.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind words regarding our incredible staff, we have passed it on. We are so glad that you are comfortable leaving your lovely husband with us! Your comments have been communicated to our maintenance team, thank you.

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Review from Lynne H (Wife of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was fortunate enough to spend Christmas Day and Boxing Day with my husband at Bucklow. I was fed and watered in the dining room, and the tables were decorated as you would do at home. The food was great. Since my husband became a resident, services, level of care and compassion have exceeded all expectations.
My family and I visit most days, so this is no show; they are genuinely caring. Most importantly, my husband is happy, and so are we.
Thank you.
Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your beautiful words regarding Bucklow and our staff. We are so glad you were able to join us all at Christmas; we hope you had a lovely time. Thank you so much for your ongoing support; the team here at Bucklow really appreciate it!

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Review from P O (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of Bucklow Manor for over four years. The staff nursed my mum through her dementia until the end of her life, with extreme care, patience, gentleness and love. They not only supported my mum, but the whole of her family through the very sad time of her passing away. We cannot praise
or thank the staff enough.
Reply from Sarah Wilson, Operations and HR Assistant at Bucklow Manor Care Home

Thank you very much for all your kind words, it means so much to us to know that your Mum's stay here was pleasant and comfortable. She will be missed by all the staff here at Bucklow Manor. If you need any support, we are always here for you and your family members.

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Review from H M (Nephew of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would just like to thank all of the staff and management for the very professional and considerate care given to my family member. I really cannot fault the attention to detail of her needs. We were contacted regularly when unable to visit. Many thanks.
Reply from Sarah Wilson, Operations and HR Assistant at Bucklow Manor Care Home

Thank you so very much for your kind words and the wonderful review, this has been shared with the staff team. It was a pleasure to care for your family member who became part of our extended family. Thank you for always making us smile.

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Review from Jo (Daughter of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
When dad first arrived at the home we couldn’t believe our luck, things changed over the next few months. All the good senior staff have left the home. It seems to be mainly agency staff that do not know the residents properly. The CQC obviously pre announce their visits as the home was very different
that day.
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Review from Helen P (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had regular respite care at Bucklow Manor whilst living with me.
She had advanced Dementia.
Compared to all the other care homes offering respite that mum had stayed in, Bucklow Manor was by far the best, by a million miles.
For the first time, mum was happy to be left at the care home, which
was reassuring for us both.
The staff are caring and professional and I felt completely happy and secure that my mum was having the best care in my absence.
Very quickly I decided that if I couldn't manage mum at home any more, she would become a full-time resident at Bucklow Manor.
The manager is absolutely excellent.
The food, care, rooms and most importantly the staff are first rate.
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Review from Sally C (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely Mum has Alzheimer's, the care home has been fantastic. The staff can't do enough for you and have become friends, they give me peace of mind as I know my Mum is very well looked after and safe. My visits have always been made to feel so homely. I always feel welcome and staff have always been
there to help if I have any queries. I feel so lucky to have found Bucklow Manor is nothing at all that I don't like. The care my Mum receives is exceptional.
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Review from Lee J (Son of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, sensitive and friendly staff run this care home in an amazing way.
The place is immaculately clean. Families of residents are welcome with a smile and an abundance of tea and biscuits.
My mum is so well cared for that I can rest peacefully when I leave her.
We could not have chosen a better
place.
Well done to all at Bcuklow Manor Care Home.
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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Bucklow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Bucklow Manor Care Home is calculated as follows: ( (483 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 530 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bucklow Manor Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Booth

Job Title: Registered Home Manager Joined: 2016

I am passionate about the continual improvement and growth of the services that we provide, e.g. providing Namaste sessions in the home which aid in the spiritual and general well-being of the residents. We aim to ensure the care and support given to our residents are of high standards at all times.


My hobbies are spending time with my family, holidays, and my pets. I have a Cuban amazon parrot called Billie, an albino toad called Froggit and a bearded dragon called Puff.

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