Bucklow Manor Care Home

Chester Road, Bucklow Hill, Knutsford WA16 6RR
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9.9 63 Reviews
  • Bucklow Manor Care Home, Knutsford
Bucklow Manor provides care and accommodation, and Personal care for those whose primary care needs are age related, and within the specialist unit for those who have dementia. The home can cater for all physical infirmity or disability, whether for permanent or respite care and for either sex.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1050
  • Self-Funded Residential Dementia Care: £950 – £1050
  • RESPITE Self-Funded Residential Care: £950 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1050

Services such as hairdresser, chiropody, toiletries, newspapers etc will incur an additional charge

These prices are only a guideline, please contact Bucklow Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Booth (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 59+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Access for visits is available 24hrs a day, meal times restricted.

Parking

  • Private parking is available around the property.

Bucklow Manor Care Home Reviews (63)

Total of 63, showing 21-40
9.9

Bucklow Manor Care Home has a Review Score of 9.9 (9.908) out of 10, based on 45 reviews in the last 2 years. Over all time Bucklow Manor Care Home has 63 reviews.

Overall Experience

  • 57
  • 5
  • 0
  • 1
  • 0

Date Published

63
10
19
45
18

Review from Jean A (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the staff. Food is superb.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words - I will pass our compliments to the team!

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Review from G C (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the staff. I feel respectful of the staff.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you for your kind words; we are so pleased that you are happy with the staff!

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Review from J F (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all departments. Food great. Activities enjoyable. Staff excellent.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your review; we are so pleased that you enjoy living with us!

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Review from S M (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming of our mum into the home. Very helpful with the moving day.
Mum has said she is very happy there and always seems content when we visit.
She said the food is nice. She likes the gardens.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you for your kind words, we are so pleased Mum has settled in and enjoys it with us!

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Review from F M (Friend of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Bucklow Manor and always receive a very warm welcome. The staff are wonderful and give all the residents lots of attention and care. The manager and senior staff are very visible in the home and are always available to answer any questions I have. In short, this is a truly remarkable
and warm home for my dear friend.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review of Bucklow Manor, we really appreciate it! You are welcome here whenever our door is always open!

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Review from V A (Niece of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has only been in Bucklow Manor for a month or so, but so far, I have been very impressed with the quality of care he has received. The staff are always friendly and welcoming. Nothing is too much trouble, and the admin is exceptionally good. They have dealt with appointments and always keep
me up to date with anything happening with him.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you for your kind words about Manor; we all really appreciate it! That's fabulous to know that you are pleased with our team here they really are amazing!

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Review from L H (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment is welcoming, with lovely gardens, and the design inside is well organised for the residents to be kept safe and able to move around. The staff are lovely and extremely hardworking, and the bedrooms are kept clean and tidy. The help and support my mum has received so far has been excellent.
The management takes time to listen and understand anything I have talked to them about. Overall, in my eyes, offers a very high level of care.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind words; it means a lot to us all here! We're so pleased that you are happy with the home and our fabulous staff!

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Review from Michael O (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being looked after here.
The staff are amazing, both with me and my mum.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review; we really appreciate it!

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Review from George L (Relative of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because I only visit the home on an infrequent basis to see my sister and brother-in-law, I am not in a position to comment on certain aspects.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to give us a review, we all really appreciate it here at Bucklow!

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Review from L O (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bucklow Manor for a short time, but has settled really well. The staff are really kind, friendly and helpful. Nothing ever seems too much trouble.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review of Bucklow, we all really appreciate it here and we have loved welcoming Mum to our Bucklow family!

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Review from L J (Niece of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't fault Bucklow Manor Care Home. Since my aunt came to the home they have really looked after her. I have the feeling the staff genuinely love her and really take her care of her. Which is reassuring for the family that you have her best interest at heart. For that, we are very grateful.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review, our staff really are amazing!

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Review from G J (Brother of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and cooperative.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind review, we really appreciate it here at Bucklow!

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Review from C L (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring to my mum. She has great care, activities. I feel very confident in her safety which gives me peace of mind. Her medical needs are met efficiently and professionally.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review of Bucklow Manor, we all really appreciate it and your message will be passed onto the staff!

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Review from J P (Niece of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude for the way my aunt is being looked after and cared for at Bucklow Manor. The staff are very friendly and have a lovely caring attitude towards my aunty. I cannot praise the way all the staff look after my aunt enough, the home is very warming when you enter and everyone
can't do enough to assist you.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review about Bucklow Manor, we all really appreciate it here! We're so glad that your aunt is being looked after well, our staff really are amazing! If there is anything we can do for your family to support you more, our door is always open!

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Review from Kenneth P (Husband of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my various visits from January 2024, the month my wife arrived at Bucklow Manor Care Home, she soon settled due to the care given to her by all the staff.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review, we will pass this on to all our fabulous staff!

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Review from T H (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Bucklow Manor Care Home for two years and prior to this, we used the respite care services here.
He is in late stages of dementia but is treated with care and dignity by all staff. Our family visit multiple times per week and we are always made to feel welcome and included
in the Bucklow family.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review of Bucklow Manor, we really love having Dad and your family as part of our Bucklow family and it makes us so happy that you are happy with the care we provide. Thank you for your continued support, it really means a lot to us all here!

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Review from Barbara M (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place of work staff are very helpful and always happy to help. Nice and clean and tidy. All staff very helpful, activities very very helpful at all times, enjoying all activities. Love to help during the day.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review. We are so glad that you enjoy the activities with us and the staff are always helpful!

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Review from A S (Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home, staff are all kind and caring. Staff treat me with respect. We go on regular trips in the community. I love living at Bucklow Manor Care Home.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you for your lovely words! You are a joy to have with us here at Bucklow and it makes us so happy that you love living with us!

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Review from Teresa S (Sister-in-law of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everyone helpful and it is very clean. The food looks good. I have no problems at all.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind review about Bucklow Manor, we all really appreciate your support and we are glad you are happy with Bucklow!

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Review from C G (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a long-term 5+ years resident at Bucklow Manor. Over that time the senior staff have been consistent and she's been well looked after. To put it simply, they've been so good with my mum, I can't praise them highly enough. Each time I visit I see the same faces and the staff are like family.
My mum has a lovely room with plenty of space. As I don't live locally, it's important to me that she's happy and comfortable and has people around her who will help and support her. The most telling thing was recently when she had a short spell in hospital, on her return she said 'I'm so glad to be home.' That says it all really, thanks Bucklow for all that you do.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind words about Bucklow Manor, we all really appreciate it. Mum is a large part of our family and we are so glad that she is happy here with us!

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Bucklow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Bucklow Manor Care Home is calculated as follows: ( (483 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 530 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bucklow Manor Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Booth

Job Title: Registered Home Manager

Joined: 2016

I am passionate about the continual improvement and growth of the services that we provide, e.g. providing Namaste sessions in the home which aid in the spiritual and general well-being of the residents. We aim to ensure the care and support given to our residents are of high standards at all times.


My hobbies are spending time with my family, holidays, and my pets. I have a Cuban amazon parrot called Billie, an albino toad called Froggit and a bearded dragon called Puff.

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