The Willows Nursing Home

Highly delighted.

Been here nearly a month. Everything so far is good. Well looked after and well fed. I have slept well but waking up early - but no problem as I have a lot to do when I am up because of looking after my husband who is also a patient. We do sleep in same bed at home.

The home is always clean, the facilities are very good. Lots of activities for the patients.

I have absolutely no complaints about The Willows! The staff are caring and very helpful, nothing is too much bother.

The staff at The Willows were kind and cared for my father with the health conditions he had. The room was clean and spacious with great facilities throughout. He enjoyed the meals provided and I was able to join him for lunch too, which I thoroughly enjoyed. I 100% would recommend The Willows care home. It's well led and delivers high-quality person-centred care.

We will never be able to say enough thank you to the truly wonderful people that we have been lucky enough to meet over the past few years, we have felt like part of a big family, and we had confidence in the fact that when we weren't able to be with Dad, he was safe, loved, and very well cared for. Thank you!

Dad was only at The Willows for a very short time, however, we have nothing but admiration for the care, time and support they gave to both Dad and us, especially during his end-of-life care. We also witnessed the care provided to other residents, which was lovely, they are like a big family.

The Willows team were universally kind and caring for our elderly mother. She was professionally cared for with real humanity. Although she missed her independence she felt at home at The Willows and was always full of praise and gratitude for what people did to make her safe and comfortable.

Thank you all so much.

A few more tactile objects, such as a fidget board, would be beneficial.

I cannot praise the staff of The Willows Nursing Home highly enough. The care and support they give to all residents is excellent.

In her final week, my grandma was so well looked after and I also felt really cared for as I sat with her. I am so grateful she had such a gentle and dignified death and I thank everyone involved in her care.

From the first day that my mum was a resident at the care home, she was cared for, befriended and loved. It was like a large family, to this day I am humbled by the care and affection she was shown, she felt like she was on holiday and what a feeling for an offspring to know when their cherished parent feels so comfortable in their twilight years. It was lovely and clean, but the staff made it what it was. I can't praise them enough.

I am glad that my dad is happy, content and looked after by The Willows team, Thank you.

I was a resident at The Willows for 5 weeks for intermediate care. Throughout my stay, I received good care from all members of staff. I found everyone courteous and helpful. I appreciate that they encourage me to mix with other residents and avoid becoming isolated in my room. My only overall niggle was not with the staff at The Willows but a delay in the time it took for the pharmacy to deliver the prescribed medicine.

The staff are very acting, their knowledge of each patient is impressive, they know each one's particular needs and ensure that they are met. They are very helpful towards visitors, you never feel that you are a nuisance.

We were blessed to have my mother-in-law admitted to The Willows Nursing Home for intermediate care, she went on to be a permanent resident. The staff were all professional and friendly, they were very welcoming and made our initial few days a positive experience. The facilities were of a high standard, practical while feeling homely at the same time. It was wonderful to watch my mother-in-law settle in and blossom under their care. She had started to enjoy joining in with activities and talking to other residents. She enjoyed having her hair done and having manicures, probably for the first time in her life. My mother-in-law always had a very high regard for the person and the nursing care she received. She loved having banter with the staff. The care was encouraging while allowing my mother-in-law to have her say in her daily routine, something I know she was very pleased about. I will forever hold the last few months dearly in my heart as I know she was beginning to enjoy herself and blossom as a person. Thank you to all the wonderful staff.

The Willows Nursing Home provides a clean, warm, comfortable and safe environment for all residents. The staff are very caring.

We were extremely lucky to secure a place for Mum shortly after she was discharged from the hospital and two weeks before the first lockdown. Communication during this time was facilitated through newsletters, Zoom calls, outdoor meetings, phone calls and the family newspaper, which was fantastic. When we were able to meet, Mum was always well-dressed and looked well cared for. We felt that Mum's health and welfare were prioritised and that she was always treated with dignity and respect - as were we as family members.

Excellent care due to the excellent qualified and unqualified staff. Very caring environment, and excellent communication between nursing, sisters, (RGNs), myself and the resident. I am fully qualified to make this assessment as a retired GP of 35 years in the locality and having been involved with three other nursing homes in the area. The standard of care continued until my wife died on 25/9/22 - 10/10.