The Willows Nursing Home

Excellent care due to the excellent qualified and unqualified staff. Very caring environment, and excellent communication between nursing, sisters, (RGNs), myself and the resident. I am fully qualified to make this assessment as a retired GP of 35 years in the locality and having been involved with three other nursing homes in the area. The standard of care continued until my wife died on 25/9/22 - 10/10.

We are very pleased with the care at The Willows. Everyone is very kind, and our relative is very settled and happy. He really enjoys the activities such as therapy ad the craft sessions, and the singing during the service with the Chaplin. There is a very kind and calm atmosphere at the home, and we always feel so welcome.

The quiet, calm dignity of the facility and the staff were ideal for end-of-life, palliative care.

I am fairly confident that my late mother was the longest-serving resident of The Willows. She remained there for over eleven years. She was often referred to as one of the family, that was aided by staff who were there on the day she moved in and were still there on the day she died. Warmth, attentiveness and continuity of care are displayed constantly. I know my mother felt the tender care around her when her senses allowed for little else. I could not endorse this care home more highly.

My mother has been cared for in The Willows Nursing Home for five years. She is very settled and happy in The Willows. The nursing care is excellent and the carers are wonderful with her. She has dignity at all times and all her needs are met. The staff keep me informed on a daily basis. She was moved into the dementia side of the nursing home which has also been very successful.

There are no words to describe the staff and management. They are absolutely amazing, human caring, friendly, wonderful and I can keep on going here. Mum has dementia but I know that even though she is in her own little world most of the time, she feels very happy in The Willows. She is in a safe place and well looked after. She also loves the food! My eternal gratitude goes to all of you! Thanks.

I cannot speak highly enough of the staff and management at The Willows. They are caring, compassionate and lovely people to speak with.

The Willows gave our mum so much dignity, care and love in the last months of her life. We, her family, were taken in and given care and understanding, as part of their family. All the staff are kind and sensitive to the residents and their families. They were able to relieve the stress and anxiety and support us all so we could just be with Mum.

Although Mum wasn't there long, this was definitely the right and best place for her. The staff were really lovely and caring, attentive to Mum and understanding of our loss. She couldn't have been in a better place. Thank you all.

My relative arrived at the Willow in an extremely poor state of health after an extended stay in hospital, during which he had deteriorated rapidly. His warm welcome at The Willows plus the increased comfort and good food illumined the last days of his life. This was while covid restrictions still precluded visitors for two whole weeks. The staff were exceptionally kind to him and to me (to me first by phone, then in my final visits). I will not forget this.

Thank you so much for caring for Mum. The staff at The Willows clearly took time to understand Mum and her needs and, as a result, she was able to settle down there and was very happy. The care of the staff was palpable and made us feel that we'd made the right decision about her care.

My Mother-in-Law lived in this home from March 2018 until her death in June 2021. The care provided has been exceptionally good, professional and caring. As a dementia patient, we know that she could often be challenging and difficult, but the carers showed real patience and affection for her, as a character. And they were hugely sympathetic and supportive of my wife and me, in the last days and when she died.

My mother came to The Willows last July. I knew it has a very good reputation, so was delighted when she was placed here. It is way beyond our expectations. The peace and quiet, the excellent care, the interested and knowledgable staff, the surroundings - we couldn't be happier. We are so impressed. I'm so happy my mother is at The Willows.

Everything is 100%.

My mum has been a resident at The Willows for almost four years; she has advanced dementia. During this time, the staff have been unfailingly kind, caring and helpful. I had been recommended The Willows by a friend from church, and I have done the same. During the pandemic, they have kept the resident safe and stable, and also kept in touch with relatives, which meant a great deal.

During the five or six years that she has been a resident at The Willows, we have been very happy with the love, care and attention that she has been given. The staff have always shown a great deal of thoughtfulness. She settled in quickly and always enjoyed the varied activities when she was able to participate. The pastoral and care are outstanding and has provided a great deal of comfort.

Impressed by the caring attitude of everyone at the home.

My father has been very well looked after at The Willows after having a hip replacement and developing Coronavirus in the hospital. He is very settled now after getting over sepsis in December.

After having stayed myself for several weeks after an operation at a local hospital, I was given wonderful care and support. My husband has been a resident at The Willows for over six years. I and my family are very happy with the loving-kindness he has been given by the nurses and all the carers.

My wife seemed sleepy but I think she was enjoying some radio music. I hope to make other visits, particularly because my wife's birthday anniversary (her 90th) was coming nearer in December. After such a lengthy lockdown my visit was most enjoyable. Warm thanks for the occasion.