Cornmill Nursing & Residential Care Home

Dear MS, I am sorry to hear that your experience did not meet our expectations. We try to handle uncomfortable conversations in the most respectful manner and apologise if you feel this was not the case. It is our obligation to allow visits to take place if a resident has confirmed they wish to see a visitor and there are no safeguarding concerns (irrespective of any ongoing family disputes). We will always do our utmost to support visitors who wish to take residents on excursions and all residents are risk assessed before leaving the home. We are proud of the staffing levels at Cornmill and our ratio of both nurses and carers is far in excess of minimum requirements and other care homes in the area. I am sorry that you feel our services are not value for money, especially given that the full cost of your father's care was paid by the NHS. We would be more than happy to discuss your experience further to consider whether there are any opportunities for improvement and learning.

Dear Lindsay, Thank you, most sincerely, for your kind words and positive feedback. It is such a testimony to the staff to receive such positive comments in all areas. It was a privilege to look after your husband during his time at Cornmill.

Dear Susan,
Thank you most sincerely for your kind and thoughtful expressions of appreciation for looking after your husband. I shall convey your comments to all the staff who very much value and appreciate such positive feedback. Our vision is always to provide the highest quality of care to not only our residents but also their families. We are so pleased that you felt supported and cared for during the time your husband was in our care.

Dear SB,
Thank you for your positive comments. We are sorry to hear that you did not feel as informed as you would have liked. Our aim is to provide the highest quality of care and our nursing team is encouraged to keep families updated at all times as well as being available to discuss any queries they may have. I will relay your comments to our nursing team to use as an opportunity to learn and improve from your experience. We do pride ourselves on the staffing levels at Cornmill and the ratio of nursing staff and carers to residents is far in excess of normal staffing requirements in most other care homes. Having a large number of permanent staff who have worked at the home for many years is, in our view, the only way to achieve the outstanding level of care that our residents receive. Please accept our deepest sympathy for your loss.

Dear RP,
Very many thanks for your detailed, positive and encouraging review of the Cornmill. I shall convey your praise and appreciation to all the staff. We shall all retain many fond memories of her time at the Cornmill and it was clear from all of her visitors how popular she was. I shall convey your comments to all of the staff who very much value and appreciate such positive feedback.

Dear Grace, thank you for your kind words which I will ensure to pass on to the care team. Your father was a lovely gentleman with a fantastic sense of humour. He is greatly missed but always remembered by those who were privileged to care for him.

Dear Andrew,
Thank you, most sincerely, for your detailed response. It is such a testimony to the staff to receive such positive comments. Your mother will always be remembered by so many. Thank you.

Dear C M
Thank you for your positive comments. I shall convey your appreciation to all concerned. As you say it has been a very difficult year for residents, staff and visitors due to the pandemic.
We are all looking forward to further restrictions being lifted soon. Once again very many thanks to you and your family.

Dear J W,
Many thanks for your kind words and appreciation. I shall certainly convey your comments to all the staff. We shall all retain many fond memories of your late friend; she certainly loved her food and and was a delight to engage in conversation with.

Dear Mrs P
Thank you most sincerely for your kind and thoughtful expressions of appreciation for looking after your grandma. We shall all retain many fond memories of her time at the Cornmill.
I shall convey your comments to all the staff who very much value and appreciate such positive feedback. Our vision is always to provide the highest quality of care to all our residents.
Once again very many thanks. The staff will feel very proud.

Dear Mrs G
Very many thanks for your detailed, positive and most encouraging review of Cornmill. I shall convey your praise and appreciation to all the staff.
Once again a big thank you.

Dear Ms R
Thank you for your positive feedback and that you would be extremely likely to recommend Cornmill to prospective families.