At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support.
The modern and friendly care home recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for residents. This included the full refurbishment...
At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support.
The modern and friendly care home recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for residents. This included the full refurbishment of bedrooms, redecoration of the lounge and dining areas, treatment room and hair salon, as well as a brand-new café bar.
As well as spacious and homely living spaces, Dove Court prides itself on its committed and compassionate team. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones every step of the way. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to live the best quality of life each day.
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Dove Court Care Home has a Review Score of 9.5 (9.540) out of 10, based on 21 reviews in the last 2 years.
Over all time Dove Court Care Home has 108 reviews.
Lovely, caring staff. Clean to a very high standard. Management extremely helpful - nothing is too much trouble. Initially very sceptical about putting 'pops' in a care home but very happy to say it was a good decision. The time we have left together is now quality time.
Lovely, caring staff. Clean to a very high standard. Management extremely helpful - nothing is too much trouble. Initially very sceptical about putting 'pops' in a care home but very happy to say it was a good decision. The time we have left together is now quality time.
It seems clean, tidy, helpful staff. Bit smelly sometimes. It's Ok.
It seems clean, tidy, helpful staff. Bit smelly sometimes. It's Ok.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We have contacted our Hospitality Specialist who will review the environment and suggest actions we can take to remove any occasional malodours.
The staff are both professional and...
The hospitality team have worked wonders in supporting my mum to gain weight and enjoy food again, the diet I find is varied and there are always well balanced snacks and drinks available for the residents.
A respite break all the staff were polite, helpful, unintrusive and responded well when I ran my call bell. I will be returning for my next respite break made to feel welcome.
A respite break all the staff were polite, helpful, unintrusive and responded well when I ran my call bell. I will be returning for my next respite break made to feel welcome.
However, we were quickly reassured by the atmosphere at Dove Court. The staff are friendly and helpful. Our friend is treated...
However, we were quickly reassured by the atmosphere at Dove Court. The staff are friendly and helpful. Our friend is treated with respect and his dignity is not compromised. He seems to be happy, well treated, settled and well fed.
We are very pleased with Dove Court. Would like to see more variation with meals. Seem to have a lot of chips, and cheese on toast. Have had one or two experiences where our mother has not taken her tablets and hidden them in her bag. Not sure whether she has put them in her mouth, then taken them...
We are very pleased with Dove Court. Would like to see more variation with meals. Seem to have a lot of chips, and cheese on toast. Have had one or two experiences where our mother has not taken her tablets and hidden them in her bag. Not sure whether she has put them in her mouth, then taken them out when staff have thought she has taken them. Would like a little bit more care with laundry. Keep getting somebody else's clothes.
Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted to hear that you are pleased with Dove Court. We have addressed your concern regarding your Mother’s medication with the Unit Manager and staff, and the Home Manager will...
Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted to hear that you are pleased with Dove Court. We have addressed your concern regarding your Mother’s medication with the Unit Manager and staff, and the Home Manager will monitor this on her walkarounds of the home. We have noted the comments about the laundry and are looking to implement a new labelling system. The HC-One menus have recently been integrated into the home and they are working with our Hospitality Team to ensure that nutritional good quality meals are provided – we are sure you will notice and be pleased with the changes.
Have not answered question about activities as I wouldn't say it was poor but believe there should be more stimulation for residents. As far as value for money, find £1,200 a week rather a lot but not everybody is paying that.
Have not answered question about activities as I wouldn't say it was poor but believe there should be more stimulation for residents. As far as value for money, find £1,200 a week rather a lot but not everybody is paying that.
Thank you for your review; we value all feedback as this helps us to improve our service where required. The Local Authority and Health Authority do a full assessment based on the needs of an individual and this will determine if that person qualifies for financial support from them. We have many...
Thank you for your review; we value all feedback as this helps us to improve our service where required. The Local Authority and Health Authority do a full assessment based on the needs of an individual and this will determine if that person qualifies for financial support from them. We have many individuals with very different needs which is why we have people funded at different levels. If you would like to come and see me I would be happy to talk through the process with you.We have a comprehensive activities programme in place to suit the needs of our Residents with different things going on at different times of the day. We are also part of HC-One’s Harmony pilot which aims to improve activities for Residents with dementia. There will be some changes over the coming weeks so please check our activities planners and noticeboards for more details.
All staff never fail to welcome me on arrival with...
Always a difficult subject due to cost constraints but Dove Court Care Home could do with a coat of paint in main rooms.
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your lovely comments regarding our staff team which we have shared with them. HC-One has only recently taken ownership of the home and we are currently reviewing all homes...
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your lovely comments regarding our staff team which we have shared with them. HC-One has only recently taken ownership of the home and we are currently reviewing all homes in respect of the environment. We have arranged for our estates surveyor to visit the home as a matter of priority to review and complete an action plan for works required.
Staff very friendly and helpful.
Staff very friendly and helpful.
Mum seems quite happy overall.
Mum seems quite happy overall.
The quality of care does differ from one staff member to another. On the whole mum's care does seem to be ok but there doesn't seem to be much interaction between residents and staff. I think this could be down to staffing levels. On my latest visit, I noticed mum was down for curry for her tea but...
Mum's clothing is all marked but on more than one occasion I have found clothes that were obviously not hers in her room or she was even wearing them. This can only be down to the laundry staff not taking proper notice when returning items to residents.
Thank you for your review; we value all feedback as this helps us to improve our service where required. We are currently rolling out Customer Care training for our staff to ensure a 'one team' approach and to support greater interaction between staff and Residents. Our Catering Team work to ensure...
Thank you for your review; we value all feedback as this helps us to improve our service where required. We are currently rolling out Customer Care training for our staff to ensure a 'one team' approach and to support greater interaction between staff and Residents. Our Catering Team work to ensure all our Residents are given a choice of meals from the daily menu, with alternatives offered as necessary, as well as noting individual likes and dislikes. We will meet with the laundry team to see how we can improve the service provided to avoid mix-ups in the laundry. We hold regular Resident and Relative meetings where any future issues can be raised. The Home Manager operates an open door policy and is always happy to discuss any concerns in more detail.
The staff at Dove Court are caring and helpful as well as the management. I am satisfied with the care my mother receives.
The staff at Dove Court are caring and helpful as well as the management. I am satisfied with the care my mother receives.
The home is very well run. The staff are caring and helpful. The food is very good and varied. I feel confident that my partner who is a resident is receiving the best possible care.
The home is very well run. The staff are caring and helpful. The food is very good and varied. I feel confident that my partner who is a resident is receiving the best possible care.
Friendly staff, informative, caring, good nursing care for residents. Like the way they treat every resident as a person in their own regard.
Friendly staff, informative, caring, good nursing care for residents. Like the way they treat every resident as a person in their own regard.
Service and standard is excellent.
Service and standard is excellent.
This home has given good service to all who need care. My late husband was here and nothing was too good for the staff who cared for him in the three years he spent here. My friend does not have any other family except people from my church. But she loves her room and the staff.
This home has given good service to all who need care. My late husband was here and nothing was too good for the staff who cared for him in the three years he spent here. My friend does not have any other family except people from my church. But she loves her room and the staff.
Everyone has been lovely, very helpful and kind, very helpful and understanding.
Everyone has been lovely, very helpful and kind, very helpful and understanding.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Very nice, well run home. All staff excellent. Nothing is too much trouble for them.
Very nice, well run home. All staff excellent. Nothing is too much trouble for them.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Staff excellent, always treated my mum with respect and care and nothing was too much trouble.
Staff excellent, always treated my mum with respect and care and nothing was too much trouble.
Thank you for your lovely feedback, we really appreciate it. I am pleased to hear about your positive experience with Dove Court and that you would recommend this home to others. The Bupa Customer Care Team.
My mum has been a resident in "Swallow House" Dove Court Care Home for 7 months now. She is very well cared for by the hard working staff there. I would like to say a big thank you to all for keeping my mum warm, safe and healthy. She looks so happy and settled now. The staff are polite and very...
My mum has been a resident in "Swallow House" Dove Court Care Home for 7 months now. She is very well cared for by the hard working staff there. I would like to say a big thank you to all for keeping my mum warm, safe and healthy. She looks so happy and settled now. The staff are polite and very friendly. With high marks from CQC I would never hesitate to recommend Dove Court Care Home to relatives of persons affected by Alzheimer's/Dementia.
Thank you for your review. It is great to hear that your mum is happy and settled and that you have peace of mind knowing that she is been cared for as you would care for her. The Bupa customer care team.
Please contact us for latest vacancies.
Residents and colleagues at HC-One’s Dove Court Care Home in Burnley, Lancashire, enjoyed a lively and uplifting afternoon on Friday 5th December as they welcomed Burnley MP Oliver Ryan for...
HC-One’s Dove Court Care Home in Burnley, Lancashire, is calling on the local community to help celebrate a very special milestone. Margaret Phenix, one of the home’s cherished residents, will...
Residents and colleagues from HC-One’s Dove Court Care Home in Burnley, Lancashire, came together on Remembrance Sunday to honour those who made the ultimate sacrifice in service to their country....
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There are no accreditations posted yet for Dove Court Care Home.
Home Manager at Dove Court, Burnley
What does kindness mean to you?
“Kind care is knowing that you are friendly and...
Introducing Catherine BrierleyHome Manager at Dove Court, Burnley
What does kindness mean to you?
“Kind care is knowing that you are friendly and considerate in everything that you do.”
Catherine is a Registered Nurse with many years of experience in providing care and support for a wide range of people to enrich their lives. She is a committed and approachable leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Catherine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dove Court
When asked what she enjoys most about her role, Catherine said:
“The best part of my job is seeing the smiles we get from Residents!”
Outside of work, Catherine enjoys a range of hobbies and interests that include arts and crafts, watching movies and once came runner up on the Weakest Link!
If you would like to find out more information about Dove Court, Catherine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.
Jenny assists and supervises the housekeeping and laundry staff across all aspects of the role. She orders and distributes all cleaning and nursing...
Jenny assists and supervises the housekeeping and laundry staff across all aspects of the role. She orders and distributes all cleaning and nursing supplies, prepares the rotas, arranges holidays and covers any sickness. She carries out daily and quarterly audits with the clinical lead and arranges any deep cleans, and as the home's infection control lead, she trains all staff in this area. Jenny enjoys the variety her role brings, as no two days are the same, and likes to help wherever she can. Families can expect the best from her and her colleagues, who listen and work to resolve any concerns as quickly as possible.
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