Dove Court Care Home

Shuttleworth Street, Colne, Burnley BB10 1EN

Dove Court offers professional solutions for a range of care needs. Expertise extends to residential dementia care, nursing dementia care and palliative care, though general residential and nursing care is also provided, as well as respite and convalescence needs.

This purpose-built home is ideal for offering care as well as ensuring a comfortable lifestyle. Residents have a 24-hour call system to contact the care team and are able to personalise their own bedrooms.

All Bupa homes focus on nutritious mealtimes, taking pride in meeting the personal tastes and dietary needs of the individual while supporting good health and ensuring there are snacks and drinks available whenever residents need them.

A varied activities programme is enhanced by the home having its own reminiscence room and mobile library. Exercise sessions are available to suit clients of differing mobility, and there are themed events and a summer fete to enjoy.

Group: HC-One

Person in charge: Marie Harris (General Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Afrikaans, Tagalog, Urdu, Zulu

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Dove Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Dove Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Dove Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.332 for Dove Court Care Home is calculated as follows: ( (111 Excellents x 5) + (96 Goods x 4) + (30 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.332

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.708 Points relating to the number of positive Reviews for Dove Court Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 17 Reviews ÷ 24 Target = 0.708

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Dove Court Care Home has a Review Score of 9 (9.040) from 20 Reviews


Average Ratings

  • Excellent
    10
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dove Court Care Home?

  • Extremely LIKELY
    13
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dove Court Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Mum seems quite happy overall.

How likely would you be to recommend Dove Court Care Home? Likely

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Average Rating:   3.5 out of 5

The staff at Dove Court are caring and helpful as well as the management. I am satisfied with the care my mother receives.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

The home is very well run. The staff are caring and helpful. The food is very good and varied. I feel confident that my partner who is a resident is receiving the best possible care.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Friendly staff, informative, caring, good nursing care for residents. Like the way they treat every resident as a person in their own regard.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

This home has given good service to all who need care. My late husband was here and nothing was too good for the staff who cared for him in the three years he spent here. My friend does not have any other family except people from my church. But she loves her room and the staff.

How likely would you be to recommend Dove Court Care Home? Likely

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Average Rating:   3.8 out of 5

Service and standard is excellent.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The quality of care does differ from one staff member to another. On the whole mum's care does seem to be ok but there doesn't seem to be much interaction between residents and staff. I think this could be down to staffing levels. On my latest visit, I noticed mum was down for curry for her tea but I mentioned that she probably wouldn't eat it and was told that she would be offered an alternative if she didn't want it, but I wonder how much time is given to residents to decide what they would like.
Mum's clothing is all marked but on more than one occasion I have found clothes that were obviously not hers in her room or she was even wearing them. This can only be down to the laundry staff not taking proper notice when returning items to residents.

How likely would you be to recommend Dove Court Care Home? Likely

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Average Rating:   3.5 out of 5

Clare Sheehan, Care Advisor at Dove Court Care Home responded to this review on 15 Mar 2018:

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are currently rolling out Customer Care training for our staff to ensure a 'one team' approach and to support greater interaction between staff and Residents. Our Catering Team work to ensure all our Residents are given a choice of meals from the daily menu, with alternatives offered as necessary, as well as noting individual likes and dislikes. We will meet with the laundry team to see how we can improve the service provided to avoid mix-ups in the laundry. We hold regular Resident and Relative meetings where any future issues can be raised. The Home Manager operates an open door policy and is always happy to discuss any concerns in more detail.

Very nice, well run home. All staff excellent. Nothing is too much trouble for them.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Dove Court Care Home responded to this review on 07 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Everyone has been lovely, very helpful and kind, very helpful and understanding.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Dove Court Care Home responded to this review on 07 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mum has been a resident in "Swallow House" Dove Court Care Home for 7 months now. She is very well cared for by the hard working staff there. I would like to say a big thank you to all for keeping my mum warm, safe and healthy. She looks so happy and settled now. The staff are polite and very friendly. With high marks from CQC I would never hesitate to recommend Dove Court Care Home to relatives of persons affected by Alzheimer's/Dementia.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Dove Court Care Home responded to this review on 06 Jun 2017:

Thank you for your review. It is great to hear that your mum is happy and settled and that you have peace of mind knowing that she is been cared for as you would care for her. The Bupa customer care team.

Staff excellent, always treated my mum with respect and care and nothing was too much trouble.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at Dove Court Care Home responded to this review on 09 Jun 2017:

Thank you for your lovely feedback, we really appreciate it. I am pleased to hear about your positive experience with Dove Court and that you would recommend this home to others. The Bupa Customer Care Team.

All the staff here are very friendly and approachable. They look after all the residents very well. They work very hard and always give you a smile when you visit. I cannot thank them enough for looking after my mother.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Simone Berkeley, Customer Service Advisor at Dove Court Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

We as a family are happy with how dad is being looked after. However, I think there should be a member of staff left at all times in the lounge area, so that should any resident need the loo, there is someone to take them.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Simone Berkeley, Customer Service Advisor at Dove Court Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us we will discuss your feedback with the home’s manager to help them continually improve their service and look at the point you have raised.

The Bupa Customer Care Team

Both myself and mother feel that she feels cared for and safe here. The home is modern with good facilities. The staff are very caring and welcoming to the family at all times.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Simone Berkeley, Customer Service Advisorr at Dove Court Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I cannot praise the staff enough for the care they provided my father. Although he could be difficult they treated him with the utmost care and respect and his final moments were treated with great dignity. The management and staff are a credit to Bupa.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Services Administrator at Dove Court Care Home responded to this review on 11 May 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Currently, long standing staff are covering for low care staff levels. Medical and nursing care is good, good choice of food and drinks, clean rooms, daily laundry. Good activity options for more mobile but less so for bed/room-bound residents.

How likely would you be to recommend Dove Court Care Home? Likely

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Average Rating:   3.7 out of 5

Jayne Duck, Customer Services Administrator at Dove Court Care Home responded to this review on 11 May 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

I cannot fault it staff are very friendly and helpful. The food is excellent, activities are as good as I've come across and the atmosphere is flawless.

How likely would you be to recommend Dove Court Care Home? Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Dove Court Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very good overall, comfortable and staff friendly. Staff nurses very good.

How likely would you be to recommend Dove Court Care Home? Likely

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Average Rating:   4 out of 5

Emily Wilson, Customer Service Administrator at Dove Court Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review. I am pleased to hear that you are happy with the staff at Dove Court Care Home. The Bupa Customer Care Team.

My nanna has settled in very quickly to life at Dove Court. She has made some nice acquaintances and has a lovely room looking out onto the garden. She is always well turned out with clean clothes and hair and nails done.
She seems to enjoy all the company and attention from all staff.

How likely would you be to recommend Dove Court Care Home? Likely

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Average Rating:   3.6 out of 5

Emily Wilson, Customer Service Administrator at Dove Court Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely feedback, we really appreciate it. I am so pleased that your Nanna has settled in well to Dove Court, and that she is enjoying her time there. The Bupa Customer Care Team.

My mother was on Nightingale House prior to her passing away. The care provided was second to none and the staff were incredibly caring and compassionate, they supported all the family during a very difficult time.

How likely would you be to recommend Dove Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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