Highstone Mews Care Home

Highstone Road, Worsborough Common, Barnsley S70 4DX

Highstone Mews Care Home, Barnsley, South Yorkshire
Highstone Mews Care Home, Barnsley, South Yorkshire
Highstone Mews Care Home, Barnsley, South Yorkshire

Highstone Mews Care Home provides residents with a warm and welcoming living environment where they can enjoy a range of stimulating activities and pursue any existing interests or hobbies that they may have or learn new ones.

The home's dedicated activities coordinator organises a range of group activities that take place both indoors and in the home's gardens.

Highstone Mews Care Home is located in Barnsley and staff at the home work to get-to-know each resident as an individual and gain a good understanding of their personal care and support needs.

The home feature en-suite single rooms, has a TV and lounge area, lift access throughout and rooms with flat screen TV's, while residents can enjoy access to Wi-Fi if they desire.

Residents have access to the home's hair salon and a chiropodist regularly visits. Highstone Mews has strong links with the local community and children from nearby schools often participate in events at the home, such as Christmas and the Harvest Festival. The local vicar visits the home monthly and provides services to residents.

Group: Strong Life Care Ltd

Person in charge: Rebecca Smith (Home Manager)

Local Authority / Social Services: Barnsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Separate EMI unit. Ages 18+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highstone Mews Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Highstone Mews Care Home has a Review Score of 9.6 (9.556)

The Review Score of 9.6 (maximum of 10) for Highstone Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Highstone Mews Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Highstone Mews Care Home is calculated as follows: ( (102 Excellents x 5) + (49 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highstone Mews Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 13 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highstone Mews Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highstone Mews Care Home

  • Daughter of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My nan stayed at Highstone Mews for a week, we never thought she would go in a home but she absolutely loved it, she said the rooms were nicely decorated and the staff always went that extra mile for her and the other residents. The meals were lovely. She is booked in again for a week.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came into Highstone Mews again for a long weekend. Whilst staying, staff noticed my mother wasn't well, they acted instantly getting her the care she needed. They kept me in the loop the whole time.
I am very grateful for what they did for my mother.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think it is alright. The staff are wonderful. I have only been in one room for a short stay.
Thank you.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

My husband has only been here a few days and he has been well cared for. The staff are very nice and so helpful and caring.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

My mother was recuperating well and initially enjoying her time at this residence. Her illness meant she could not get out of bed and so staff helped as much as possible when my brothers and sisters were not around. They knew when she was not feeling right and talked to her directly with care levels not available at other places.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The establishment was clean, care given was to a high standard and my mother was happy. Her room was slightly furnished with enough space for her belongings and she could talk to staff on a 1:1 level when wished.
Although there were activities, she was not able to take part due to her condition so staff came in to give her support when the family could not get in.

How likely would you be to recommend Highstone Mews Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Removed my sister from a very unsuitable care home. Popped into Highstone Mews without an appointment and was very impressed. Lovely caring staff, very clean and the manager is very helpful and understanding and kind. He helped arranged the transfer. I know my sister will be happy in Highstone Mews. My sister's face lit up when we took her into the reception area. Thank you to the staff and manager at Highstone Mews.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum moved into Highstone Mews Care Home on the 23rd of December 2016. Absolutely beautiful care home. All the staff are amazing, very nice, always smiling talking to us and my mum's very happy at Highstone Mews. Best Christmas present ever. My mum is really well looked after all the time the staff are so friendly always ask us if we want a drink. Mum's bedroom is lovely, I am so so happy my mum is living at Highstone Mews. Very friendly atmosphere. Highstone Mews is an amazing care home. They are so dedicated to the residents, the staff are all so kind I always feel at ease when I leave my mum because she is being looked after. God bless you all in Highstone Mews.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When Highstone Mews was owned by the previous managers I was very disappointed with the way the home was being run and how the residents were being cared for and lack of training for the staff but now the new managers have taken over I am starting to see improvements in everything I was recently disappointed in. Keep up the good work.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was ready to take my mother away from Highstone Mews a few months ago as it seemed to go down in my estimation but fortunately we have now got a new management team who are making lots of improvements- new furniture, decorating and many more things for the comfort of the people they care for, their rooms are always lovely and warm. The management are brilliant and also the carers could not be better and all the other staff including kitchen and laundry. Nothing is too much trouble for them and they are all very helpful with visitors. You can always get a lovely cup of coffee when you visit. I am now very happy with my mother's care. Thank you to the new management.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Nan is currently living at Highstones Mews after several moves due to other care homes not been able to manage her dementia.
I have to say that after only one month she is completely settled and her agitation has reduced significantly. The staff are lovely and have taken the time to understand what my Nan's needs are. The manager is fantastic and always stops to have a catch up about her progress, he genuinely knows the residents. The home has undergone significant changes both in the terms of processes and environment and I cannot fault the new direction in any way - Keep it up!!.
The new management have updated the care home with the resident in mind and have ensured there is stimulation, there is a sensory room and regular entertainment.
Rooms are lovely and always clean, meals are balanced and homemade.
I would like to thank the staff for giving me the peace of mind that my Nan is cared for and settled at last!

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind staff. Always very pleasant to talk to. Management approachable and good with new decorating being done.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since this Care Home Service has taken over I can only say that in the short time it has been here, the whole field of services has changed 100% The first thing they did was to get rid of all the bad apples and replace them with a new set of more caring and more sensitive staff. The cleanliness and the food has excelled 100% too. I now cannot fault them with one single thing. The new management are efficient, understanding, helpful and very quick to react to any complaints that may be made.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All levels have been greatly improved as in care communication and general running of the home. I am very impressed by the overall outcome. Six months ago this was a ver different story.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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