Highstone Mews Care Home

The home itself is pleasant and comfortable. Everywhere is cleaned daily. I've been very happy here. The staff are efficient and friendly. Nothing is too much trouble for them. They get to know everyone and treat them as individuals, which is important. The department I've been staying in over the last few months is faultless in my opinion. I would recommend it to everyone.

The staff are excellent; they always have time for you. Good variety of meals which I enjoy, not too keen on fish on a Friday, but can't complain.

I wish to thank the staff of Highstone Mews for all the love, compassion and kindness that they have shown towards my mother in the eight years that she has spent at this care home. They treated her in much the same way that they would treat one of their own family members. They always ensured that her dignity was maintained. I also appreciate the support I received in her final days.

My mother who is 95 was admitted to the rehabilitation section of this home on the 6th of May, after falling and breaking her arm. My mother has nothing but the highest praise for both the establishment and all the staff. She told me the staff were marvellous and nothing was too much trouble. She says she was looked after with care and dignity, the meals were wonderful and varied. The care of the staff has obviously gone a long way to enable her to be released to her home address on the 23rd June along with a care and physiotherapy plan being put in place. Whenever I rang to speak to her the staff were always jovial, pleasant and helpful. This home is an absolute credit compared to the horror stories relating to care homes, many of which should take a leaf out of their book.

My mother loved being here. The staff were terrific with her and totally understood her "Yorkshire" sense of humour. She wasn't always easy and could be very stubborn but she was jollied along. She was at Highstone Mews at various points in the last year. She regarded staff as members of her extended family. She shared their stories as they shared hers which gave her a sense of belonging. After being in hospital her return to Highstone was nearly as good as if she had got back to her own home. She made as much progress as she could and didn't want to leave.

The staff are very friendly and attentive; they are always willing to help in every way. I would be nice to have showering facilities. I would recommend it to anyone who needs to use the facility.

As soon as you walk in, you just know how caring and friendly the staff are.

My mother has only been in a few days so don't think I can give a very good assessment, but as for the chat I've seen so far it seems a very good establishment with plenty of helpful staff. Hopefully what I have seen so far will continue.

I highly endorse this care home for dementia suffering elderly care.

I can't thank all the team enough for looking after my mum.

Thank you for everything you have done for my friend.

The care home is clean and has no unpleasant smell of urine which assures me that all the residents are properly cared for. I was apprehensive at first, due to past reports however, this care home has now been turned around completely. Fantastic.

Treating them as a good friend. They are busy and nothing is too much trouble. Someone is always around to speak to. The management have made this home outstanding in my eyes. The hard work and dedication is evident throughout.

Staff all very good. Dignity always maintained. Meals, some good, some not so good. Good choice.

Both my parents had to go into Highstone Mews together, it was a difficult time for them and us, but staff went above their duties to help them settle. Mum and Dad were well cared for, we knew they were safe and anything they wanted they could have. We visited daily so we were there a lot. I can honestly say all the staff including office staff, cleaners and managers had a genuine bond with both my parents and looked after them amazingly and they helped us as a family too when we found things difficult. Both my parents passed away in the home (which was our wish) and the care and dignity they received up until the end was first class. Thank you to you all, but especially senior carers and all the care staff.

In my experience, over the last 5 years, Highstone Mews has now become a very friendly and helpful home. The staff have all the training they need to ensure that all residents have a caring environment and are led by a good management.

My husband was brought to Highstone Mews for rehabilitation. Since being here he has been treated extremely well. He receives daily physio and is improving daily. The staff are all caring and respectful and treat him really well.

My Mother has been in Highstone Mews for the past 4 years and since the new management came things have even improved more. All the staff are so helpful and I know I can contact them at any time day or night. I am very happy with my Mother's care and if there is a problem they always get in touch with me.

We moved my wife to this care home from another care home (very poor treatment)! Been very happy with my wife's care at this care home, well looked after and treated with dignity. We have to travel to see her but I think she is very well looked after here and all staff are very kind and considerate. (Super staff) I feel it is as good as you can wish for.

We have had considerable difficulty placing our Mum in a suitable care home but Highstone Mews was willing to admit her and their care, staff and general support has been fantastic, from admission onwards. Mum is now settled, had a full medication review and is coming along nicely. It is a pleasure to visit the home, the welcome fabulous and the staff amazing!!