Highstone Mews Care Home

Never having been in a care home as a resident, I did not know what to expect. My impression was very favourable. The staff were very kind and understanding and I felt safe and cared for.

Always pleasant, always caring, always aware, friendly atmosphere. All is well with staff. Superb.

Polite to everyone. Kind, pleasant, caring and made you feel at ease nothing is too much trouble.

I am very grateful for what they did for my mother.

My nan stayed at Highstone Mews for a week, we never thought she would go in a home but she absolutely loved it, she said the rooms were nicely decorated and the staff always went that extra mile for her and the other residents. The meals were lovely. She is booked in again for a week.

My husband has only been here a few days and he has been well cared for. The staff are very nice and so helpful and caring.

Thank you.

Although there were activities, she was not able to take part due to her condition so staff came in to give her support when the family could not get in.

My mother was recuperating well and initially enjoying her time at this residence. Her illness meant she could not get out of bed and so staff helped as much as possible when my brothers and sisters were not around. They knew when she was not feeling right and talked to her directly with care levels not available at other places.

When Highstone Mews was owned by the previous managers I was very disappointed with the way the home was being run and how the residents were being cared for and lack of training for the staff but now the new managers have taken over I am starting to see improvements in everything I was recently disappointed in. Keep up the good work.

Removed my sister from a very unsuitable care home. Popped into Highstone Mews without an appointment and was very impressed. Lovely caring staff, very clean and the manager is very helpful and understanding and kind. He helped arranged the transfer. I know my sister will be happy in Highstone Mews. My sister's face lit up when we took her into the reception area. Thank you to the staff and manager at Highstone Mews.

My mum moved into Highstone Mews Care Home on the 23rd of December 2016. Absolutely beautiful care home. All the staff are amazing, very nice, always smiling talking to us and my mum's very happy at Highstone Mews. Best Christmas present ever. My mum is really well looked after all the time the staff are so friendly always ask us if we want a drink. Mum's bedroom is lovely, I am so so happy my mum is living at Highstone Mews. Very friendly atmosphere. Highstone Mews is an amazing care home. They are so dedicated to the residents, the staff are all so kind I always feel at ease when I leave my mum because she is being looked after. God bless you all in Highstone Mews.

I would like to thank the staff for giving me the peace of mind that my Nan is cared for and settled at last!

Kind staff. Always very pleasant to talk to. Management approachable and good with new decorating being done.

Since this Care Home Service has taken over I can only say that in the short time it has been here, the whole field of services has changed 100% The first thing they did was to get rid of all the bad apples and replace them with a new set of more caring and more sensitive staff. The cleanliness and the food has excelled 100% too. I now cannot fault them with one single thing. The new management are efficient, understanding, helpful and very quick to react to any complaints that may be made.

All levels have been greatly improved as in care communication and general running of the home. I am very impressed by the overall outcome. Six months ago this was a ver different story.