Highstone Mews Care Home

The staff go above and beyond. We were made to feel very welcome on arrival and I feel my dad is in good care. Chloe has looked after myself and my dads care plan and is keeping me informed along the way. Dad enjoys his meals each day and his personal needs too are catered for. Everyone is so friendly and caring.

Special they have made her and us feel

Having visited a number of residential homes, the family had no hesitation in selecting Highstone Mews to provide residential care. After a few respite sessions and now a full time resident, we are highly satisfied with the care provided,

I feel the care home is really nice with wonderful staff I am really pleased with everything you do for everybody and my nan is really setteling in and enjoying her time

The people that work here are really good and take care of my dad more than anyone else ever has the are clean and make sure everyone is safe and well cared for. Can't ask more of the staff they do everything right

From the first phone call with the manager, Chloe, the staff could not have been any more accommodating and helpful. What was a very stressful discharge from hospital was made so much better with the help of your staff. My dad was well looked after, and each visit was met with a cheerful 'hello' and smile; everyone is clearly happy in their work! Well done and thank you,

Entering the care of any relative to an outside party is a very responsible decision to make. Turns out, with Highstone Mews, there was no need to worry. I cannot fault the care home in any way. The management and staff were exceptionally attentive and diligent from start to finish. Nothing was too much trouble, and any queries we had were dealt with immediately.

I am not who I was, but I am as near as I'm ever going to be.

Initially, dad was admitted to Barnsley Hospital, where he stayed for two weeks, but then BH wanted to discharge him. Initially, I was disappointed with my dad being admitted to a Care Home, rather than the Hospice, just because I felt he needed one-to-one end-of-life care. My dad was only in Highstone Mews Care Home for one week, before he sadly passed. I would like to say to the staff at Highstone Mews Care Home, a big thank you to Julia, Emma, Leah, Liam and Cheryl. You did everything possible for my dad and I will be forever grateful. Nothing was too much trouble. My dad's needs were met in every possible way, even down to one of the nurses putting music in my dad's room, whilst he was coming to the end of his life - how thoughtful! When dad passed, two members of staff were with me, and dad, at this difficult time, comforting me, and helping dad at the end of his life. Dad didn't need Hospice care after all, the nurses met my dad's needs in every way possible. Thank you so much.

My father enjoyed his stay, especially the food. His room was nice and kept clean. Even though my father is not a joiner when it comes to activities, there was plenty going on, and he encouraged me to join in. He was well looked after even got his hair cut. Would be happy for him to stay again.

My mum came to Highstone Mews from hospital for a 2 week independent living assessment. After the assessment, it was decided that she needed 24 hours care. We, as a family, were so thankful that the home had a permanent place for her. The care she receives is, as far as we are concerned, second to none. Being at Highstone Mews has made our transition from being carers to Mum being cared for stress free. Mum tells us she is happy and that the carers are really good.

We cannot thank the staff enough for their hard work, in what must be a very challenging occupation.

Highstone Mews Care Home has surpassed our expectations of a care home. From the first visit, we were impressed by the cleanliness and friendly welcome. Many of the staff are local and this really helps both us and Mum feel at home and settled. It has been nearly two months now and we have not had a single concern with a member of staff, unlike experiences I've heard from friends with family in other care homes. The activities and food are other stand-outs. Mum was barely eating and disengaged, would not cooperate with the hospital OT. Now she is having small, regular meals and her mobility is better than it has been for months. Thank you very much for looking after her so well.

My mother-in-law is staying at Highstone Mews initially for respite, but we as a family hope it will become her permanent home if she is happy and settles there. The staff are amazing very knowledgeable and on the ball with her very complex needs. The place is immaculate and the other residents are friendly. She has had her hair done and is eating well, gaining weight and we are delighted.

Very happy with the whole package.

My mum has recently moved into Highstone Mews and I can 110% say that all the staff there are amazing and treat every single resident with the utmost dignity and respect. My mum is settling in very well and has already built some great relationships with staff members and the other residents on Mum's unit. You are all outstanding in what you do. Thank you.

Overall our family have had an excellent relationship, and experience with all the staff at Highstone Mews. The staff are very helpful and you can tell that they really care for the residents. One thing that might be improved might be to make the place a bit more homely perhaps. Overall though, we are very happy Mother has gained weight and seems genuinely very happy there.

Dad has settled in well since being at Highstone. Kept entertained with activities and appeared happy and content. Hygiene standards very good especially with incontinent service users and personal care. Staff very welcoming and accommodating. Good meal options provided daily including refreshments. I feel relaxed knowing my dad is safe and happy here.

My mother-in-law was initially admitted for rehabilitation. She felt so happy and comfortable during this time, that she was prepared to consider permanent care. Permanent care was essential for her at this time. The process of her being found a room and her settling into the care setting was been amazingly smooth. The staff have been kind, efficient and extremely grateful for all their love and support.

I cannot thank the staff for all the care and love shown to my mum and myself, it’s definitely a 5*. Mum was always clean and cared for, food is lovely, staff are always there to help they honestly go above and beyond for the family.