Cedars Care Home

Having visited Cedars Lodge caring for my sister in law, I am happy with the service provided and the staff care.

To care for these people is a very trying job and a challenge every day.

I would just like to say that the very short amount of time my dad was in there. He was cared for and looked after extremely well. Could not have wished for anything better. Mum is still being looked after and I am very happy with her care. Everyone is really helpful and they do their job extremely well. Excellent all round.

Found staff at all levels friendly and forthcoming when asking questions on any subject. They treat all residents with care and respect. The home is clean, decorated well and homely.

My husband is well looked after. Staff are very good and the staff treat me very well and they listen to what I say.

The staff do an amazing job looking after mum and she has really settled since moving into the home.

I visit my grandma regularly and I find the staff pleasant and friendly and the majority of them go the extra mile. Management are also approachable. If ever I have any queries, they are happy to help.

Very good.

Over the past 18 months of visiting my first frustration is the door entry system, this is a very poor unpractical system. My second moan is the poor dietary service based on ingredients and service which I find unnecessary as the care home has a suitable kitchen. It's because of the dietary situation that I would find the home less desirable to recommend. The staff are great and most, not all, are brilliant thoughtful and professional carers. I'd like to see top management spend some time at ground level to get a better understanding.

Other than that I feel most of the staff work very hard and do their utmost for the residents in sometimes very difficult situations.

I have been offered a drink which is more like visiting aunt at home. Although confused about her life my aunt has never complained of her surroundings.

My mother has been in the home for over a year. She is very well looked after and enjoyed everything she does in the home. The staff are excellent and are really helpful but are very busy.

Excellent staff, staff are always on hand to answer any questions or queries. Nothing is too much trouble and residents are always a priority.

Thank you, Cedars Care Home.

I am very happy with Mum's care in Cedars Care Home. The staff are very caring, kind and helpful and I would recommend this home to anyone.

Initially, I was reluctant for my husband to come into care and even more reluctant when he was transferred to Dementia care. However, on inspection, I think this is more suited to his needs. The staff have been considerate to both of us to make this an easier transition.

The atmosphere is really pleasant and residents comfortable.

I visit regularly and have no complaints at all with residents, staff or the place itself. I am very happy with my sister's care and have been for the past 8+ years.

My father had to enter the Cedars Care Home due to advanced dementia in January 2015. During his time there he was treated courteously and with respect. When I visited regularly and had any questions about his welfare I received a polite and informative response. In December 2016 dad died at the Cedars Care Home after being kept clean comfortable and comforted until his demise. I am very grateful to the staff involved in his day to day care

Carers try their best but not enough on shift. Information is often not documented or passed on to the change over staff. I do get tired of hearing "I was not on shift that day so know nothing about it". Managers need to address this and make sure ALL the information is passed over. Care plans are sometimes not adhered too. Some staff wait for the resident to ask to be re-positioned although the care plan states every 2 hours. The resident has poor memory, I do know my brother can be "trying" but this is because of his condition. (Paralysed with a stroke 5 years ago).

My wife came to the Cedars in August 2015 for respite care after an unsatisfactory period at another care home. We found it most uplifting. The spacious facilities and the caring and considerate staff are wonderful. My wife comes for respite care for 5 nights every 5 weeks, with longer periods when I take a holiday. My family and I can feel relaxed knowing that she is receiving the same love, care and attention she receives at home.

We are very happy with all aspects of care provided by Cedars. All of the staff are friendly and helpful. I have no problems.