Broom Lane Care Home, Rotherham, South Yorkshire
Broom Lane Care Home, Rotherham, South Yorkshire
Broom Lane Care Home, Rotherham, South Yorkshire

Broom Lane Care Home is located in Rotherham and is close to shops, amenities, public transport and the M1 motorway link. The Meadowhall Shopping Centre is just 3 miles away.

This purpose built care home provides accommodation in single occupancy rooms, some of which have private toilet facilities.

Residents at Broom Lane can relax and socialise in TV lounges provided. There are also separate dining rooms, where residents can enjoy each others company whilst dining. Meals served are based on traditional home cooking and daily menu choices are available. Special diets can be catered for.

Residents can benefit from the regular visits made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged.

The home provides a varied programme of activities.

Group: Wood Care Group

Person in charge: Nadia Shepperson (Home Manager)

Local Authority / Social Services: Rotherham Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at all times.

Parking:

Car parking is available.

Latest Care Quality Commission* Report on Broom Lane Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 07 Dec 2017

Residential EMI/Dementia & Residential

Reviews

9 Broom Lane Care Home has a Review Score of 9 (8.998)

The Review Score of 9 (maximum of 10) for Broom Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Broom Lane Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.331 for Broom Lane Care Home is calculated as follows: ( (86 Excellents x 5) + (29 Goods x 4) + (17 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.331

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Broom Lane Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Broom Lane Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Broom Lane Care Home

  • Daughter of Resident/Service User
    6
  • Son-in-law of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Since Mum moved into the EMI unit 2 weeks ago from a ‘normal’ residential care home elsewhere there has been a marked improvement in her care and her wellbeing. She settled in instantly and is noticeably brighter in herself. She is clean and tidy and the staff are caring, cheerful and most importantly they understand the condition and how to deal with it. I am so glad I moved Mum to Broom Lane Care Home - EMI.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are so caring, nothing is too much trouble and they always go over and above. 100%.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very pleased with the care given to our mother in the home. We find the staff are caring and treat the residents with dignity and understanding. They are all very friendly and liaise with us if needed.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well looked after, safer than at home.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice care home. My in-laws are both looked after very well.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The reasons for my marks are that everything seems to have gone downhill since June 2016. They have an activities person but residents ask where she is. Residents keep asking other residents' families to organise some activities such as bingo, and just to talk to other residents.

Owners tell you if you have got a problem go talk to management or staff to complain. They seem to like to laugh in your face - if you are not satisfied, find another care home.

How likely would you be to recommend Broom Lane Care Home? Extremely Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Good

Activities: Very Poor

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Very Poor

Andrew Wood, Director at Broom Lane Care Home responded to this review on 07 Sep 2017:

Thank you for your feedback, however, I feel I must respond to the comments you have raised.

Firstly the homes activities coordinator organises events and carries out activities throughout the day. As the home is split into three units she divides her time accordingly, an activities planner is available in all units clearly showing the activities on offer and the times and locations of the activities. The planner is reviewed following resident/relatives meetings which are held monthly.

Additionally, Broom Lane holds regular events such as taster evenings, trips out such as recent visits to Carlton Park in August for a meal, a Vera Lynn tribute act and July's trip to the Zoo as well as entertainers visiting the home. All of which are displayed and then on show in our monthly newsletters.

In relation to your comment regarding the owners, this could simply not be further from the truth. As a family business, we visit Broom Lane weekly and are more than happy to meet with families to discuss any concerns they have. No such meeting has ever been requested nor has any owner of the company ever acted in a way in which you describe. The owners took over the home in July 2014. Since then they have increased staffing levels and invested a huge amount of money in refurbishing the home to improve the environment that our residents live in. I have requested that the home manager contact you to arrange a meeting with yourself and the owners to try and resolve any issues you may have.

Broom Lane receives extremely high feedback scores on our internal feedback from residents, relatives and professional visitors and this review is completely unexpected nor do I feel it shows a true reflection of the quality of service we provide.

The care home I visit on a regular basis is clean. The staff are very obliging nothing is too much trouble. I rate it very highly.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When choosing a home for my mum, we visited several in the area, feeling thoroughly depressed until we came to Broom. Immediately, a warm friendly atmosphere and smiles. Since moving in, we have always found the staff very approachable, always willing to listen and help, calling a doctor if needed, always informing us of outcomes. The staff day and night, are always around if there is a request for a cup of tea, or a biscuit, any problem at all.

The activities throughout the day are well organised and enjoyed, including trips out. The staff have a good sense of humour and make relatives feel relaxed, creating a good atmosphere.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very welcoming and the staff are great. The home have really looked after my grandma since she moved in. Grandma loves the food, especially the fish and chips! I really like how the owners are investing in the home. It's being done up to a lovely standard and you can tell the family that own it care. Really happy with everything I definitely recommend it.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

In my opinion, it is a decent care home but the staffing levels at times are not good.

How likely would you be to recommend Broom Lane Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

All staff are fantastic. Very friendly. Food is getting better. Doing more activities since the last review.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother came to the home for some respite care for my mother and our family as we were wanting to take a short break, we found the care staff were very welcoming to both my mother and us. They could not do enough at the home. My mother really enjoyed staying at the home and even went on a trip to Cleethorpes, she is booked in at the end of November for another 2 weeks.

How likely would you be to recommend Broom Lane Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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