Moorgate Lodge

I would certainly recommend this home to other people. I would also like to mention the food is of a good standard and Mum always enjoys it. Overall, highly recommended.

One more small point, meals are fabulous but sometimes some vegetables are not cooked enough and so cannot be eaten. Most old people have dentures! These are valuable points but overall if this is where I was to end my days, I would be quite happy.

My dad had the best people looking after him throughout his stay; I cannot praise them enough! The home is clean and secure. I knew he was in the best place throughout the pandemic. I was always made to feel welcome when I visited my dad, and I was most impressed with how welcome they made his sister whenever she visited. All in all, a wonderful establishment!

Very pleased with Mum's care. We don't worry about her health in this pandemic. Very nice staff but I do wish she could get out of bed more for meals and activities.

Mum has been here for 2 months and is very settled and happy. Now regards it as home.

My dad went into Moorgate Lodge after having a hip operation. From the day my dad got there, he has been looked after immensely, and I could never thank them enough for all the care they have show Dad and to myself - in my own words, "they are all true angels".

We thank them all.

The management and admin staff are always friendly, polite and helpful and always find time to talk to me whenever I have queries about my wife's current condition. The nursing and caring staff are excellent, cheerful and helpful at all times. Due to COVID, I haven't seen much of the facilities but the lounge furniture is tired and needs smarting up.

It was with great regret it was felt that my mum needed 24-hour care. Given this, we have been pleased with the care and treatment she has received. Management along with all the staff have shown us the greatest respect and empathy whilst we go through this last part of mum's life.

I haven’t seen my brother since lockdown. Everyone is tested for Covid and isolated. The home was brilliant at making sure residents are tested for Covid before leaving hospital. The staff have gone over and above when looking after my brother. I can’t recommend this home enough.

We were very satisfied with the care and attention mum received at Moorgate Lodge. The only issue we had was the condition of her room which we felt was in need of a makeover.

My father chose Moorgate Lodge in March 2018 after a visit. He was impressed by the friendly, homely feeling and the large room that would allow him to take a few of his own things. He never looked back, always praised the staff and joined in with some of the activities. We were supported during his end of life care and he passed peacefully and with dignity in June 2020.

We have continued to be in contact via phone and grateful for continued remote support in answering questions and helping mother-in-law to keep in daily contact.

The home and its residents are always spotless and I have been impressed by the fact that never once in my visits have I encountered that stale smell which seems to go with the territory in some other care homes I have visited. It is a credit to the staff that they keep it this way. Staff are kind, caring, friendly and quickly spot any signs of stress or health deterioration, which is not the report one gets from some homes, even ones with high ratings. I trust that situation is prevalent throughout this group. Also good value for money. I have read the full CQC reprot and agree entirely with its findings.

Everything about this home is fantastic, from the manager, staff, support staff, to the building, activities and meals provided. I could not rave enough about how amazing everyone is and the exceptional care that is given to my mum every single day. Thank you, you are all fabulous!

Care for my mum was exemplary. The carers and management could not do enough for us and my mum was treated with dignity at all times.

My mum went to Moorgate Lodge in March 2018 with cancer of the stomach she was given 3 months to live. She died June 2019 she exceeded all expectations due to the care she received she was well-cared for by all the staff. They took an interest in her life and spent time with her

It has taken a little time to fill in this after losing our dear mum but the care she received in Moorgate Lodge left us feeling totally at ease.

Over the last 14 months, the staff at Moorgate Lodge have cared for my grandmother. We couldn’t have asked for a more caring and compassionate team of staff. The little things meant so much to her and to us, painting her nails, buying dog treats for our pets who my grandmother loved visiting her and even the respect shown as we passed the home in the funeral procession yesterday as they all stood outside and waved their last goodbyes to the woman we loved.

Literally, every one of them took the time and effort to speak to us, update us and to provide the best level of care we could ask for her. So thank you, Moorgate Lodge, from the bottom of my heart.

Simply brilliant, all staff are always happy and helpful. They treat everyone with dignity and respect and make us all feel valued.