Moorgate Lodge

As a daughter-in-law of a reluctant nursing care service user, I can honestly say - the staff at Moorgate Lodge are AMAZING!! No question of a doubt, the home would have been preferable for parent-in-law, but NOT viable. Staff were incredibly welcoming and went above and beyond. Quality of parent-in-law's life GREATLY improved whilst housed at Moorgate. Care & activities provided were fabulous. Parent-in-law had everything facilitated. Nothing was too much trouble. Parent-in-law was cared for until their last breath in the most beautiful way. My only complaint is there is no ‘staff social fund’ that family members can contribute to! The lodge is a home and the staff treat service users like family yet their approach around visiting family - purely professional (they are a second family to service users - in the BEST possible way). THOROUGHLY recommended. Facilities are great, but the staff make it amazing! THANK YOU for all your care, help and support. From our family to yours.

Moorgate Lodge is a wonderful, compassionate, clean, staff fantastic, care is excellent. Staff marvellous. Nothing too much trouble, helpful, so friendly.

They all went above and beyond not only to care for my mum but also to care for us when we visited every day.

They go the extra mile for every single resident at Moorgate.

The carers at Moorgate Lodge looked after my Grandad until the day he passed away. Even until he left the doors of Moorgate Lodge the carers made him immaculate and perfectly presented. They continue to do an amazing job for my Grandma.

All the staff are very pleasant, polite and very professional. Nothing is too much trouble. My mums been a resident for 20 months and at no time have I had any reason to worry about my mother's welfare. If any problems do occur they contact you straight away and put you in the picture.

I am very well looked after and all my needs looked after even during the night.

Mum has been at Moorgate Lodge for just over 7 years. Her care during this time has been excellent. I asked mum to help me write this review so these are her words. I feel safe and secure, the people who look after me are lovely. The food is good and there are plenty of activities if you want to do them. My room is a little bit small but it's ok. Its nice and clean. I like living here.

We have been very impressed with this care home, from the cleanliness of the whole establishment to the friendly, courteous and caring staff. We are informed and included in all aspects of Dad's care.