Seven Hills Nursing Home

I can never thank the management and staff enough for the exceptional care they gave my mum, they filled the end of her life with love and joy.

It is the staff who make a care home and the staff at Seven Hills are second to none.

I can't comment on the food and drink and there is no option for 'don't know' so I've gone for satisfactory as I cannot say either way.

As a private resident, the fees are very high and this can be a concern.

My mum's been a resident at Seven Hills since January 2021, I am very happy with the care that my mum receives. She is always clean and dressed accordingly. There's always some form of activity taking place. The staff are wonderful and not only care for their residents but their families too. I have experienced this first-hand.

The team at Seven Hills were fantastic from start to finish.My father was accepted into the home after a difficult period finding the right place for him. The manager was reassuring and has a great work ethic and communication. We visited almost every day and saw nothing but positive things. He was always smartly dressed and well shaven and I felt his particular needs and personality were very well considered. The environment is calm clear containing and consistent and the staff very thorough, friendly and caring. Communication with the GP was exemplary and this made a difficult situation very much better. Sadly my dad passed away but it's a deep comfort that he had such a high level of care in his last months and I will forever be grateful to the Seven Hills Team.

We really can't recommend this home enough.

A heartfelt thanks to everyone.

When I received a call from a social worker saying that there was only one nursing home prepared to accept my dad, I feared the worst but I needn't have worried. As soon as I met the manager, I felt better. This feeling continued as I got to meet the team. I know my dad was cared for with genuine affection and dignity despite his challenging behaviour (caused by dementia). Everyone working at Seven Hills contributed to making his last months as good as they could be. They were also so kind and supportive of me whenever I visited. They could see how painful it was to see him deteriorate and showed me so much care and compassion. I don't know what I would have done without them.

Seven Hills Care Home has consistently exceeded all expectations in terms of my late mother's care from the day she moved in five years ago until her passing away this week. Her care presented particular challenges, which none of her previous care homes had succeeded in providing. The staff at Seven Hills took time to get to know her complex character and health conditions to find routines which worked around her rather than offering a 'one size fits all' approach. Her dignity was at all times respected, with certain staff members going above and beyond basic duties. I am especially grateful to the wonderful activities coordinator. My mother's room was always clean and tidy, with personal hygiene maintained to a high standard. Staff and management were never too busy to talk about my mother's care, which made the sadness of the situation much more bearable. I will always be grateful to Seven Hills Care Home for accompanying my mother on this last stage of life's journey.

My brother was discharged here from the hospital. I find the staff quite attentive, and I feel he has settled in well. Staff seem to have got to know him and deal with him as an individual and with a smile.

Mum was here for over three years and has been so well looked after at each stage of her care needs, right through to end-of-life care. I am very grateful for how well she has been looked after, including throughout the pandemic. The home is clean and tidy, the food was always good, and they seem to have a good team, from management and carers to laundry, cooks and cleaners. Thank you to them all.

The whole family was touched by the care Dad received at Seven Hills. It was a great combination of caring for his needs (which were steadily increasing) while respecting his desire for independence.

Every time I visit the care home, I am welcomed, informed of the rules and shoe to my mother-in-law's room, offered drinks as well and informed of how she has been getting on for the past few days. There is always someone on hand in the office if I have any queries. The place is always clean and tidy, and the staff have good manners and are very helpful.

I find Seven Hills Nursing Home to be absolutely 100% in all aspects. My mum is well cared for in all he "needs"! And I feel happy after visiting her. My mum requires 24-hour care, and I'm confident all her needs are met. Also, the doctor on call is excellent, and I've had numerous conversations with him because also my dad was once a resident too. Cleanliness, hospitality and professionalism are second to none.

I am very happy with the care my father gets in this home. In my day job, I visit quite a few care homes, but they don't come close to the excellent service that this one provides. My father is very happy, and the staff are professional and take the time to make sure I'm kept informed and up to date with all my father's requirements.

My mother has been a resident here for five years, and the care and support throughout this time have been very good. Dedicated staff are assigned to my mother and are always available to chat over her care.

I have no higher praise for the treatment all the staff have my dad in the 10 months he was a resident st Seven Hills. He received five-star treatment all the way. He was so happy and content and wasn't alone at his passing, which means a lot.

All staff are kind and considerate and so an excellent job.

Since my brother was moved to Seven Hills, we have been extremely impressed by the attidtude and conduct of the staff. They are all so polite and cheerful. The rooms are clean, and the residents appear to be well fed and cared for. The only criticism is that the outside of the premises is often untidy and tends to give a false impression of the home.