Ashcroft

Mum has been a resident at Ashcroft for 18 months now, and with some challenging times with mum's condition, the staff have adapted and provided love, care and compassion for her. We are confident mum is safe and well looked after. When walking about with mum, there is always conversation and affection towards her, and she returns it. All staff are ready to answer questions and provide assistance, no matter how busy.

I call in to see my mother every few days and she is treated well by all the carers. She has a nice spacious room which is always warm. The carers are nice people and I get along ok with them. My mother is the only person who I visit. Yours faithfully.

My Mum spent the last 18 months of her life at Ashcroft. The care and compassion of all the staff is amazing. Nothing is too much trouble. Everytime we visited we were made to feel welcome and it was nice to be invited to their events. Mum loved it there with what she called her new family! Keep up the good work.

I have found this care home to be excellent in caring for my mother with dementia. She has been at Ashcroft for over 2 years now, and has been treated with the utmost respect, kindness and compassion. Carers know my mum, understand her needs and respond accordingly. Staff see residents as a family and genuinely care. I can approach with any concerns and I am always listened to and responded to. I cant recommend this facility highly enough.

5 stars is not enough! Ashcroft is our lifesaver for both my mother in law and the family. We could not be happier with the service and it is obvious my mother in law is very happy there. All staff are friendly, welcoming and competent and nothing is too much trouble. I observe all clients being treated with dignity and respect! I would not hesitate to recommend Ashcroft to anybody wanting a safe, happy and respectful environment for their loved one!

On assessment conclusion if it is to stay longer at Ashcroft this will be very acceptable.

Mum has lived in Ashcroft for over 2 years, it is essential that as a family member you have complete trust in those who care for your loved ones. Every single team member at Ashcroft give's everything to make sure their residents are cared for, and treat with kindness, dignity and respect. I feel happy and content knowing that Mum is truly in the best place for her surrounded by compassionate professionals.

Excellent friendly staff, always keep me fully informed of any developments in care and welfare of my mother, I am fully supportive of any decision they make and they always without fail contact myself or my brother , the home is first class in cleanliness and ambience, no hesitation in recommending it to any other person

I would recommend this home.

I can't fault Ashcroft. From initial enquiry and my visit to view the home when my mum was in hospital, I was impressed by the standard of the home, the friendliness and can do attitude of the staff. The staff are brilliant with my mum and are easy to communicate with. Nothing is too much trouble. Mum is settled and happy - and I know she is in great hands!

My mum went into Ashcroft for respite care, initially for 4 weeks but was extended twice due to deteriorating health. It was a stressful/emotional time as a family but the support received, care & love from all the staff - deputy manager, team leaders, carers, housekeeping and chefs was fantastic. This shone through when we wanted mum to come home for her last days, her wish. The compassion & determination shown in a difficult situation will never be forgotten, especially towards my Dad/wider family.

Mum was a resident at Ashcroft care home from November 2023 until her death in July 2025. I am very happy with the way the staff treated her and myself whenever I visited. I was always informed of any incidents and every time things were dealt with professionally. Overall I would be happy to recommend Ashcroft care home.

I'm very impressed with Ashcroft Care Home. My Dad has been a resident there for two and half years and is extremely well looked after and cared for. All the staff and management are incredible. They all love my Dad and treat him with respect and dignity. He has formed very positive friendships with several of the care team as well as some of the residents. He has a lovely, bright room and has his personal things that matter to him around him. The main thing for me is that my Dad is safe, secure and looked after.

I couldn't fault my dad's care. The staff at Ashcroft were wonderful. His care was exemplary and the staff were caring, patient and fun too. The whole building has such a pleasant atmosphere and it was a lovely place for my dad to spend his final days. Thank you all at Ashcroft

One of the hardest choices is putting a loved parent in residential care. Luckily we chose the best home for my mother in law and she settled in from day one. As she had vascular dementia, her behaviour could be challenging at times but all the wonderful staff treated her with infinite patience, love, care and humour. Nothing was ever too much trouble. She was always encouraged to join in with all the activities and to 'help' other staff with duties, such as the tea trolley. Staff were always vigilant regarding any health issues and responsive to concerns (of which there were very few). Ashcroft has a low turnover of staff, which speaks for itself and great effort is put into the home looking clean, tidy and smelling nice. When my mum in law reached end of life, after 2.5 years there, the staff looked after her with the same absolute love, care and devotion and also provided us with the same care, love and support. We cannot thank them enough and we highly recommend.

It's very clear my sister absolutely loves it in Ashcroft and has settled in there very quickly indeed. The care, concern and friendliness of all the staff I came across was of the highest level. Thank you very much indeed to the Ashcroft team!

Although my mum has been a resident for a relatively short period of time, Ashcroft has always been a wonderful place, but this party really showed how deeply they value the people in their care. Thank you for making Mum's 70th so memorable, we'll treasure it always! x

Observing staff interactions with other residents was reassuring too. Everyone was treated as a valued individual.

Not been here for about 4 years but it looks amazing. It's changed so much. The rooms are beautiful and the staff couldn't have been anymore helpful. Looking forward to visiting again soon.

I am really pleased with the staff, they have made my husband settle in and he has settled in faster than we expected. The home is very clean and smells nice. We are pleased with his bedroom especially the garden view. I stay for my lunch three times a week and the food is excellent.