Ashcroft

My mum was a resident in Ashcroft for 3 years. She had several medical conditions including vascular dementia and at times could be difficult. During her stay at Ashcroft, the staff from carers to domestics were amazing, treating Mum with respect at all times. She was given encouragement to join in activities giving her some purpose. When Mum passed away in Ashcroft the love and support shown to us as a family was outstanding. I can't thank the team enough. They became like a family to us. I would highly recommend Ashcroft to anyone looking for a care facility for a loved one.

Mum has been there for 4 weeks now and every time we visit staff are friendly and helpful. Always ready to answer questions if we have any or point us to the right person who can help. All interaction has been kind and respectful whilst maintaining a good sense of humour, they have found the right level of interaction with mum and have good 'banter'.

This home is very nice, the staff always introduce themselves when entering a person's room. They are happy to help when asked for something, they are very kind and courteous. It's clean, very caring understanding. I would definitely recommend this home to other people.

I have watched my partner's mental and physical health deteriorate due to his health issues and have seen how much the wonderful staff here have continually cared for him and their compassion, despite being so busy. I cannot praise them enough and am extremely grateful to them.

Mum has been in Ashcroft since 2015 and I can safely say the staff in the home have always been kind and friendly and my mum is in the best place and I know she is well looked after. At times they go beyond their duties to make sure my mum has everything she needs.

Thank you - you know who you are!

My mum has lived at Ashcroft since May 2023. She is happy and very well cared for. Every member of staff goes above and beyond to ensure she is clean, well fed and entertained. Her room is kept spotlessly clean and has everything she needs. I would not hesitate to recommend Ashcroft to anyone looking for a care home for a loved one.

I have found the staff friendly and efficient, and the care home is very clean and comfortable. I think my friend is very happy here and well looked after.

My Mother has been a resident at Ashcroft for 5 years now. She can be quite difficult and rude at times. The staff are fantastic with her and are very patient as she struggles with her speech. She always looks clean and well cared for. If any problems arise I am called straight away and they try their utmost to sort it. I'm regularly kept up to date with her finances and also receive a monthly newsletter. Overall I'm more than happy with Ashcroft.

The staff are always friendly and efficient when I visit my friend. They take good care of him even when he is not willing to motivate himself.

I am extremely satisfied and I know Dad is very well cared for, safe, and well-fed.

People are all very helpful and kind to you. If have trouble with the computer entering my name I can always find somebody to help me. At coffee time I always get a lovely cup of coffee and a biscuit to settle me down from driving all the way here, but I do enjoy it when I get here.

He has called it home at times.

I really appreciate that the staff at Ashcroft are approachable and will help where they can. There have been times when members of staff have really gone out of their way to help in difficult circumstances. I love that they have a laugh and that my mother's nails look better than mine. Ashcroft has a real family feel to it.

Looks very good with food and treats.

We couldn’t have asked for any more with her end-of-life care, they were amazing.

My wife said she would be happy to go back in the future.

My husband is at Ashcroft and I can not thank all the staff from receptionist to cleaners/chefs to care workers enough. They are always ready to help with a smile. The rooms are cleaned, and the laundry sometimes gets damaged his T-shirt had a rip in it after back from the laundry, but this is trivial and all I care about is the way my husband is looked after with dignity and respect always. Thank you all from the bottom of my heart, Keep smiling Ladies/Gents. I would not be able to sleep if it was not for all of you at Ashcroft.

After 10 years of looking after my wife, I couldn't cope any longer. She was admitted in June 2023 and has been so good. The standard of care given is wonderful and gives both me and my sons total satisfaction and assurance that we can leave her receiving good care, which we found difficult at home. Everyone from reception, management, finance, care staff. cleaners, catering and maintenance are excellent. Thank you all very much!

I'm grateful to all the kitchen and care staff who worked through Christmas day with big smiles to deliver a special lunch for the residents and family members. Christmas Day was always important to my mum and Ashcroft's efforts allowed her to have lunch with family and in a safe environment. And I should extend that to the cleaning staff because a magic cleaning pixie cleaned Mum's room while we were having lunch!