Earls Lodge Care Home

After problems with a previous care home, I was worried but I needn't have been at all. I wish she could stay here long term, I know she's safe and looked after.

I cannot thank the staff enough at Earls Lodge. The care they provide is more than exceptional and they cannot do enough. The management are always there to speak to regardless of how busy they are they make time to speak to you when you first arrive and when leaving they always ask if everything is ok with the visits. Anything I have ever said has been addressed there and then. Thank you so much to management and the whole team.

Since last October my mum has been a resident here. She has gained weight since coming here. All the staff go above and beyond to help my mum. Alarms are dealt with very swiftly. Loves all the activities from the singers to coffee mornings to nails done. The rooms are very tidy. Mum loves the cat therapy. The management are extremely helpful and all the staff are stars. Everyone of the service users and staff and residents family's are all like one big extended family. I wouldn't want my mum anywhere else.

The home was lovely and clean warm friendly staff. My mother-in-law, although dementia, as well set in now. Was well cared for clean and seemed happy provided with good food. Good quality of care. Regular activities.

The staff are caring, genuine, empathetic and professional. I don't have a bad word to say. If there are things that need doing they just ask that you tell them, so they can improve or prevent. They are proactive and always looking for and providing entertainment and ways to make the resident's stay pleasurable and interesting.

The staff are all very helpful and caring. I was made very welcome on arrival. Earls Lodge is very clean and tidy the meals are very good and the food is served hot. the room is very clean and uncluttered. An airflow mattress was in situ on arrival and an airflow cushion for the chair.

I am very pleased with Earls Lodge Care Home. My mother has settled in quite well and tells me that the attentiveness of the staff is very good also she mentioned the food is good and plateful and everywhere is very clean. Someone is always mopping floors, emptying bins, cleaning toilets etc. It would benefit my mother if perhaps she could be moved closer to the lounge/dining room to help encourage her to get out of her room more.

I personally found Earls Lodge staff attentive, and caring, and nothing was too much for them in caring for residents. Not only were the staff good to my dad they also provided me with pastoral care and advice not having previously gained experience in dealing with care homes. They were always there for my father and, indeed, me. My dad needed some specific help on the occasions I visited. Upon calling for help staff were there virtually instantly to deal with the situation. Parts of the building are in need of decorating but otherwise, it is clean as are the rooms. Sadly I didn't get to see the garden in all its glory because the Home, like others, have suffered from the long drawn out wet winter and wet spring. In conclusion, a good care home with great staff creating a warm welcome for guests and residents alike.

Thank you for all your kind service.

My sister has only been in Earls Lodge for 2 weeks. I cannot fault the care and time management have given my sister in such a short period of time. My sister not only looks better but tells me she likes being at Earls Lodge. The staff is polite, helpful, hard-working and always seems happy. Nothing is too much for them. What an amazing environment to be in.

A really pleasant experience how the staff look after my auntie, there’s always somebody around, staff regularly checking on the residents. It’s nice to see my auntie up and clean on a daily basis. It’s nice to know they can have there own things and comforts in their room to how they want it.

I have found the staff and carers to be very helpful with my queries and very kind to my wife.

My mother is completely settled at Earls Lodge. The staff and carers are always talking to her and keeping her alert. I can't be happier with the care she is receiving.

Everyone I have met has provided, everything I have asked for and nothing is too much trouble. The relative meetings are a good idea, in involving families, to suggest any activities or ways we as relatives can volunteer our help.

My mum has been happy and settled at Earls Lodge since moving in two years ago. It is not perfect, but nowhere is. I always judge on not what the problem is but how it is dealt with, and I have always felt comfortable raising any concerns, and it has always been dealt with promptly and professionally. Overall, an excellent home. The staff really care about the residents and do their utmost to ensure they are happy, comfortable, entertained and cared for. The activities are excellent!

My grandad loves this place. He treats the carers as good friends, and he loves the food. My mum never has to worry about him, knowing he is well cared for and part of the Earls Lodge family. The times that I have visited him, he is well dressed and always smiling.

Relatives are updated regularly and are made to feel welcome when visiting loved ones.

The staff here are always pleasant and smiling. The care home is very clean. All residents are pleasant as well. The security on doors is a good feature too, didn't want anyone just coming in. This care home has made my mum feel welcome.

Since my mum arrived at Earls Court initially for respite and is now permanent, I have been amazed at the care and dedication of all the staff. Nothing is too much trouble and I know that my mum is being well looked after and she is very settled and happy. The activities that they provide are engaging and there is something for everyone. The staff members are all committed to providing the best care possible.

His room is always clean.