Earls Lodge Care Home

Since my mum arrived at Earls Court initially for respite and is now permanent, I have been amazed at the care and dedication of all the staff. Nothing is too much trouble and I know that my mum is being well looked after and she is very settled and happy. The activities that they provide are engaging and there is something for everyone. The staff members are all committed to providing the best care possible.

His room is always clean.

Staff are always welcoming and recognise who I am and who I’ve come to see. They listen to your concerns and resolve any problems. First experience in being involved in needing a care home. Feel at peace that my mum is well cared for and settled in.

Would not have my mum anywhere else! The staff care for her like they would their own family and that means the world to me. Management are always available to support when needed. Mum really enjoys all the activities.

Great care home, absolutely brilliant care for my uncle. All the staff are friendly, knowledgable and professional. The rooms are clean and well-kept to a high standard and the atmosphere is very positive. I can only say good things about Earls Lodge and would highly recommend it to anybody.

I have found everybody very welcoming and very helpful. His care is good. We are all happy we found this place.

My mum is looked after very well. She says meals are very nice and staff are always pleasant and accommodating, as far as they can be.

All the staff are excellent and do everything to give the residents a good time. Mum is treated with care and dignity and nothing is too much for the staff. The rooms are always spotless and the food is good. The staff always inform me about Mum's health and what has been happening with her. All the carers are very good with Mum and I feel that she is loved as well as cared for.

My mum entered Earls Lodge Care Home in December 2022 for respite care originally but whilst Mum was there, my stepdad passed away so the staff confirmed that Mum could stay as a full-time resident straight away. The care I saw my mum receive from the staff was caring and compassionate. With dementia, Mum was still quite smiley and seemed happy here. She loved doing the activities and had her favourites among the staff members. Mum passed away on 23rd March but as much as missing my mum, I miss seeing the staff. Thank you.

The care and service I am receiving are of the highest quality. Nothing is too much trouble - they make me feel special. The carers are all so friendly and helpful. They also find ways to stimulate us all. One day, the carer started dancing to music on the radio - able-bodied patients took to their feet trying to dance whilst others watched with smiles on their faces. It was a lovely few moments. The catering staff do a sterling job. I am diabetic, and this fact is never forgotten by the team. Thank you, "Earls Lodge", perfect care all round.

Well laid out building, cared for by very competent and caring staff. All needs cared for, food enjoyable with no complaints from Mum. Good range of activates with outside interventions (when allowed)! A very enjoyable experience, but cannot wait till I can clear Mums room out. Garden visits have been an asset over these past "very trying" times. Shame the ex-manager was unable to see the home through back to "normal" times.

My mum says it's beautiful, and if she's happy, so am I. The care assistants are very helpful, but I will be glad when I can get into Mums room and see the rest of the home. Visiting is not as I like it, but when the virus allows, I can probably get to see her more.

While my wife was staying at this care home, she was very well looked after. The staff were fantastic, both towards myself and my wife. I received regular updates on my wife's health and all questions were answered. Very easy to contact by phone etc. I would highly recommend this care home.

Fantastic staff, mum is very happy. We know the staff goes over and above to provide a healthy and homely environment for all residents. Keep up the great work, we all really appreciate you. It's hard not being able to visit and hug etc but the pod is fantastic and much better than no visits.

Staff are friendly and helpful. My nana always tells me when I visit how nice they are and that she loves the staff that looks after her. I can tell she is well cared for and looked after. The hub is a fantastic addition as well to enable us to visit our relatives. I love the Facebook page so we can see pictures of her regularly which I love to see what she is up to. The activities are great for the residents. I'm happy she is in such a nice care home.

The food could be more appetising.

Looked after my mother leading up to her death with care, support and dignity.

5-stars - Absolutely fantastic with everything.

The staff are so friendly, I missed them when I left.

Following a deterioration in the resident's condition, through no fault of the home, the home responded quickly, compassionately and kept the resident's family informed. Outside agencies confirmed that the home were doing all the right things to help and keep the resident safe.