Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 141 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.

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Care Provided by Priory Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative / End of Life Care
  • Stroke

Good to Know

  • Person in charge
  • Allison Gill (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Priory Gardens Care Home Reviews (141)

Total of 141, showing 41-60
9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.738) out of 10, based on 56 reviews in the last 2 years. Over all time Priory Gardens Care Home has 141 reviews.

Overall Experience

  • 110
  • 30
  • 1
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Date Published

141
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56
85

Review from Anne O (Respite Resident) assisted by family/friend published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome, safe and secure. The lovely friendly staff looked after me very well. Excellent food which I thoroughly enjoyed. Would highly recommend Priory Gardens.

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Review from B S (Husband of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have at this care home are all very good. To run a care home you need staff, good staff. And this starts at the top manager that can steer the team in the right direction, a job well done by everybody.

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Review from Joanna H (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for very well by all the staff I have met despite being ill and extremely confused. She is treated with care, dignity and a degree of patience. As a family, we are happy that she is safe and cared for at all times when that was no longer possible in her own home.

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Review from Gail H (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can rest knowing my Mam is being looked after and cared for. Staff are always on top of Mam's health, and also keep me informed of any changes or illness. My mam says everyone is very good to her and that says it all.

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Review from Susan T (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most impressed! Caring, friendly team of carers. The only negative comment I have is the disappearance of items from Nanna's room! Having said this, I know how difficult this must be to police.
Keep up the good work!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home

Thank you for your review. I am pleased you are happy with the care received at Priory Gardens. I am sorry that items keep going missing from your nanna’s room, as you are aware, she is residing on a dementia unit here at Priory Gardens and we work hard to ensure items are returned to their rightful owner as soon as we can. We ask that families help us with this by ensuring all personal items are labelled and objects of high sentimental value are not left in the home, if you notice anything has gone please notify a member of the team who will be happy to help.


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Review from Carole H (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Priory Gardens very friendly, the staff are all kind and helpful.
If I have any issues, I can speak to the staff and they listen to any concerns.

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Review from S S (Son-in-law of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and care teams are very supportive and helpful to the patient and visitors.

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Review from Zoe L (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Very clean and excellent staff. Staff are very helpful and caring. Excellent communication between management and staff toward myself. I would highly recommend Priory Gardens Care Home to anyone who was looking for a care home for an elderly relative for respite, or full-time care.
Thank you for all the help and support you have provided for my dad.

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Review from Dorothy B (Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always have pet days. The ponies are really nice and gentle that come in on a Wednesday, we have a little dog called Luca who is very friendly. We look forward to our pet days, it makes us all smile. I hope we have more pet days. I found all the staff are supportive and helpful.

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Review from Jane R (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration is excellent. Dad is very happy at Priory Gardens and has settled in well.
Rooms are tidy, occasionally could do with a paint touch-up.
Dad has a healthy appetite and sometimes says there is not enough. However, he says the food is generally good.
Overall, extremely happy
with care, staff, communication and general quality.

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Review from Steven H (Relative of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Priory Gardens. We found the staff genuinely gentle and caring, the management have done a fantastic job in recruiting a fantastic team of dedicated people. Could not have asked for our mum to be in a more settled, caring, homely and comfortable environment.
A massive
thank you to you all.

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Review from A F (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Priory Garden in April 2023, she has Alzheimer's which in turn causes Mum many mental health issues. The care team are fantastic, they are very patient, kind and understanding with Mum. The home itself is very welcoming, clean and has a relaxing atmosphere. The management team are
approachable and have treated my mum with dignity and respect. Everyone at Priory Gardens, including the cleaners, care staff, administration staff and management team have been absolutely wonderful. I cannot thank them enough for all the support we have received. I am happy in the knowledge that my mum is receiving a very high standard of care.

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Review from Alan H (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident around 16 months his health and wellbeing has vastly improved n that time. The staff are fantastic and nothing is too much trouble. Dad is very happy and as a good connection with all at Priory Gardens. Dad looks much younger and healthier than when he lived at home. I enjoy
visits knowing he is safe and well cared for.
This home is a credit to all who work there, thank you to you all.

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Review from Jayne H (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care from day one. What a lovely place. The staff are so helpful and caring. Wish we had found this for my dad. Mum went peacefully with the maximum of care and dignity. Thank you to all nursing staff.

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Review from Linda B (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you arrive at Priory Gardens you are always greeted with a hello and a smile from all the staff and management, the care is very good, nothing is too much trouble. I can highly recommend Priory Gardens to anyone who is needing care.

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Review from Gadys S (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Managers and staff are really friendly and helpful when visiting, no matter what time of day. Always willing to help with residents when necessary. Managers are always willing to talk to visitors about residents.
A selection of food is usually available to choose from at meal times. Residents have
regular baths or showers and always look well-dressed. Residents and visitors enjoy the entertainment and animal visiting day.

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Review from Bernadette C (Sister of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister was a resident for a couple of years. We visited from overseas and found the carers to be very loving and welcoming. Our sister was always clean and well-nourished. We observed interactions that were not known to the carers and it was a great comfort to us to know she was so well cared for.
Obvious warmth and caring towards our sister by all the care staff. I phoned weekly to talk to my sister while she could still talk and afterwards whoever answered the phone would tell me how she and promised to tell my sister I had phoned and I love her, even though she possibly didn't understand. Thank you.

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Review from J W (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just has Christmas dinner with Mum as couldn't spend Christmas day with her. It was lovely to be with family and we couldn't fault the food and the service from the staff was first class.

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Review from Ellen B (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A much-appreciated and thoughtful day. A great job and idea to make special days happen and spend time with family and loved ones.

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Review from Shelley J (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a re-run of Christmas dinner which was lovely, so nice to be able to spend time as a family. Food was excellent and staff did a brilliant job.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Priory Gardens Care Home is calculated as follows: ( (529 Excellents x 5) + (103 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 668 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Allison

Allison Gill

Job Title: Home Manager

Joined: 2019

What does ‘kindness’ mean to you?


“Kindness to me, means being generous, helpful and caring at all times.”


As a Registered Nurse, Allison has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Priory Gardens for over a year, Allison now closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Priory Gardens.


When asked what she enjoys most about her role, Allison remarked:


“I get huge satisfaction out of making the Residents lives at Priory more fulfilling and bringing a smile to their faces.”


Outside of work, Allison enjoys spending time with her family, especially her two new grandchildren, and enjoys reading a good book.


If you would like to find out more information about Priory Gardens, Allison would be pleased to welcome you for an informal discussion over the phone.


T 01977 602111
W hc-one.co.uk
E PrioryGardens.HomeManager@hc-one.co.uk