Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 149 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Priory Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Imogen Bailey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (1)

Priory Gardens Care Home Reviews (149)

9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.727) out of 10, based on 53 reviews in the last 2 years.
Over all time Priory Gardens Care Home has 149 reviews.

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Reviewer Connection to Priory Gardens Care Home
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Review from N G (Grandson of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan went into Priory Gardens around 4 and a half years ago. It gives me real peace of mind that she was receiving the care she needed. The staff are all amazing. So loving caring understanding. I never quite knew what to expect from a care home but Priory Gardens put me at ease as soon as I walked in.
So clean and welcoming. It was like home from home. They go the extra mile, I remember when COVID hit receiving face time calls from staff so Nan could see us and talk a little. I could go on and on about just how amazing Priory Gardens is. Priory Gardens will always be a very special place to me and my family for the care they give Nan. It wasn't like going to visit Nan, it was like going to see the family Nan lived with. All heroes don't wear capes.
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Review from G R (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother spent 20 months in Priory Gardens before she passed away in March 2024. During that time, I and my family got to know the staff well and felt she and the other residents were considered as part of their extended family. Having parents living in a care home is far from easy, but I was reassured
by the way staff comforted residents, putting in place measures to ensure they felt safe as they did with my Mother. The staff couldn't have been kinder and more considerate and I will always be grateful for the care she received especially towards the end. Thank you.
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Review from Marion P (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Priory Gardens for respite and I can't express how wonderful and caring the staff are.
Took care of all her needs and were so attentive to all her needs. All I can say is God bless this wonderful staff always.
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Review from Susan H (Sister of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my brother's time in the care home, the staff have shown great care and comfort towards his wellbeing. We are grateful for the care and patience shown towards his condition.
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Review from Steve P (Friend of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend's needs are all met. He is always clean and tidy and well supported.
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Review from Keith B (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, always caring and attentive.
Nothing is too much trouble.
Very good facilities.
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Review from Donald B (Son of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, Mother looked after with great care and attention. Could not ask any more from staff and management.
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Review from Sheena C (Daughter of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has took me a while to write this review, my mum was in Priory Gardens for Palliative Care, the Nursing and Care staff are second to none! My Mum wanted for nothing, they gave her Care, dignity and patience throughout her illness, they met her every need, and ours as a Family, the compassion shown
to her after she passed was amazing! I couldn't thank them enough!
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Review from Anne O (Respite Resident) assisted by family/friend published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made to feel very welcome, safe and secure. The lovely friendly staff looked after me very well. Excellent food which I thoroughly enjoyed. Would highly recommend Priory Gardens.
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Review from B S (Husband of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience I have at this care home are all very good. To run a care home you need staff, good staff. And this starts at the top manager that can steer the team in the right direction, a job well done by everybody.
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Review from Joanna H (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been cared for very well by all the staff I have met despite being ill and extremely confused. She is treated with care, dignity and a degree of patience. As a family, we are happy that she is safe and cared for at all times when that was no longer possible in her own home.
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Review from Gail H (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can rest knowing my Mam is being looked after and cared for. Staff are always on top of Mam's health, and also keep me informed of any changes or illness. My mam says everyone is very good to her and that says it all.
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Review from Susan T (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most impressed! Caring, friendly team of carers. The only negative comment I have is the disappearance of items from Nanna's room! Having said this, I know how difficult this must be to police.
Keep up the good work!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home

Thank you for your review. I am pleased you are happy with the care received at Priory Gardens. I am sorry that items keep going missing from your nanna’s room, as you are aware, she is residing on a dementia unit here at Priory Gardens and we work hard to ensure items are returned to their rightful owner as soon as we can. We ask that families help us with this by ensuring all personal items are labelled and objects of high sentimental value are not left in the home, if you notice anything has gone please notify a member of the team who will be happy to help.

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Review from Carole H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Priory Gardens very friendly, the staff are all kind and helpful.
If I have any issues, I can speak to the staff and they listen to any concerns.
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Review from S S (Son-in-law of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and care teams are very supportive and helpful to the patient and visitors.
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Review from Zoe L (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. Very clean and excellent staff. Staff are very helpful and caring. Excellent communication between management and staff toward myself. I would highly recommend Priory Gardens Care Home to anyone who was looking for a care home for an elderly relative for respite, or full-time care.
Thank you for all the help and support you have provided for my dad.
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Review from Dorothy B (Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always have pet days. The ponies are really nice and gentle that come in on a Wednesday, we have a little dog called Luca who is very friendly. We look forward to our pet days, it makes us all smile. I hope we have more pet days. I found all the staff are supportive and helpful.
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Review from Jane R (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and consideration is excellent. Dad is very happy at Priory Gardens and has settled in well.
Rooms are tidy, occasionally could do with a paint touch-up.
Dad has a healthy appetite and sometimes says there is not enough. However, he says the food is generally good.
Overall, extremely happy
with care, staff, communication and general quality.
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Review from Steven H (Relative of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Priory Gardens. We found the staff genuinely gentle and caring, the management have done a fantastic job in recruiting a fantastic team of dedicated people. Could not have asked for our mum to be in a more settled, caring, homely and comfortable environment.
A massive
thank you to you all.
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Review from A F (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Priory Garden in April 2023, she has Alzheimer's which in turn causes Mum many mental health issues. The care team are fantastic, they are very patient, kind and understanding with Mum. The home itself is very welcoming, clean and has a relaxing atmosphere. The management team are
approachable and have treated my mum with dignity and respect. Everyone at Priory Gardens, including the cleaners, care staff, administration staff and management team have been absolutely wonderful. I cannot thank them enough for all the support we have received. I am happy in the knowledge that my mum is receiving a very high standard of care.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Priory Gardens Care Home is calculated as follows: ( (498 Excellents x 5) + (98 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 633 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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