Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 141 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.

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Care Provided by Priory Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative / End of Life Care
  • Stroke

Good to Know

  • Person in charge
  • Allison Gill (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Priory Gardens Care Home Reviews (141)

Total of 141, showing 81-100
9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.738) out of 10, based on 56 reviews in the last 2 years. Over all time Priory Gardens Care Home has 141 reviews.

Overall Experience

  • 110
  • 30
  • 1
  • 0
  • 0

Date Published

141
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56
85

Review from K S (Granddaughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and nursing staff delivered outstanding care to my grandmother. They made her feel safe and happy during their stay and the last day of her life. We cannot hank them enough for everything they have done.

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Review from J W (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Few problems with another patients but soon sorted out. Excellent.

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Review from M G (Son of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for three years now and I've visited each week in that time. It has been difficult during the pandemic but together we got through it. I've never doubted that I made the right choice of Home for mum - caring and friendly. I have every confidence in you and the staff, even during
mum's difficult temper tantrums. I'm very impressed with both the new and 'old' staff.

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Review from J W (Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are looking after my father very well. They treat him with dignity and listen to and repeat his wishes. As a family, we are very grateful for the help and support that is shown to my father by all the staff at this difficult time. Thank you for all you do for my father, it is much appreciated.

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Review from S M (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff and surroundings. Very happy with the care dad received and he was made comfortable in his last days.

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Review from Paul S (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been brilliant throughout my mum's stay. They have, everyone, been caring and considerate. I couldn't have wished for a better place for my mum to spend her final months.

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Review from Oliver S (Grandson of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny always seemed very well cared for and very well looked after. Staff seemed to be very attentive to her needs when I have visited and also put on a nice party for her birthday.

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Review from Keith T (Son of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been able to get in touch when needed.
All staff have been wonderful.
Highly recommend.

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Review from Louise C (Niece of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive of my uncle going into a care home after being so independent. However, I can honestly say he is very happy. He says the quality of care is brilliant as are the staff and I am really happy with all the support they have provided. I would recommend Priory Gardens Care Home to
anyone considering care for their loved ones.

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Review from Sylvia G (Friend of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here is remarkable- nothing is too much trouble for them to do. The home is impeccably clean and odour free, not like some other nursing homes I have been to. If ever I got any complaint where I might need to be in a nursing home I would have to be here. It is perfection in this home. The
staff is pleasant but professional at the same time.

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Review from Carol M (Daughter-in-law of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, friendly and caring.

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Review from Colleen T (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and home are highly recommended.

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Review from A B (Niece of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle came to Priory gardens for end of life care. Throughout his final weeks, he was treated with care and compassion by all the staff who he came into contact with. They saw the person, not just the patient. He was joking and interacting right to the end and that was due to the connections that
the staff made with him. This is a fantastic place. A real home from home.

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Review from Margaret W (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and staff are excellent. Mum seems happy so we are happy too. The only negative is the telephone system. Sometimes it takes a long time to speak to someone. Overall, we are very happy with Priory Gardens.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Priory Gardens Care Home

Thank you for your feedback, we are delighted to hear that your mother is enjoying her stay at Priory Gardens and that you find the care we provide to be of the highest standards. We are sorry to hear about your challenges getting through to the home via the telephone system. A member of our Area Team will be visiting the home next week and will review this. If you want to discuss this further with the Home Manager, please contact her on 01977 602111.


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Review from G A (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think the home does a good job. The only slight fault is my Dad has to ask for a shower or bath and sometimes can be two or three weeks between which I feel is too long.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home

Thank you for your feedback. We are sorry to hear of your concerns about the bathing opportunities for your Father. Please contact the Home Manager directly on 01977 602111 so that she can discuss how to address your concerns.


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Review from A A (Wife of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very caring and the home is very clean.

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Review from Karen P (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Priory Gardens to everyone, the staff are all amazing and my mum is very happy and well looked after.

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Review from Peter W (Son-in-law of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is being looked after so kindly and whatever time we ring, nothing is too much for them. I went for my first indoor visit on the 11th of March and it was such a wonderful atmosphere. My wife can't visit as she is critically vulnerable. Improvement to what they do is impossible. Well
done Priory Gardens.

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Review from Stephanie G (Granddaughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran has been here since the pandemic started and the staff here have been great at helping us keep in touch with her. Sometimes it's hard to get to video call but the window visits have been amazing. All the staff have a smile on their face and my Gran tells us that everyone is nice. Such a welcoming
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Review from Chris (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum needed 24-hour end of life care in 2019. We visited all the nursing homes within the area unannounced on a Saturday morning to try and get a feel for one that was right for mum. On arrival at Priory Gardens, a carer welcomed and chatted with us to see what we were looking for. She then took us for
a tour of the home. First impressions were, very clean, tidy and most important, it didn't feel like a nursing home. Upstairs, lovely rooms, clean, the visitor's kitchen and restroom are spacious and comfortable with Tea and Coffee facilities. All the staff cared for mum and was made to feel at home like one of the family from day one. We had an issue with the food being served to mum and made an official complaint. This was dealt with promptly by the home manager and she resolved the issues we had. As mum approached the end of life, we cannot thank the staff enough for the care, love and compassion they showed her. We would highly recommend Priory Gardens.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Priory Gardens Care Home is calculated as follows: ( (529 Excellents x 5) + (103 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 668 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Allison

Allison Gill

Job Title: Home Manager

Joined: 2019

What does ‘kindness’ mean to you?


“Kindness to me, means being generous, helpful and caring at all times.”


As a Registered Nurse, Allison has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Priory Gardens for over a year, Allison now closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Priory Gardens.


When asked what she enjoys most about her role, Allison remarked:


“I get huge satisfaction out of making the Residents lives at Priory more fulfilling and bringing a smile to their faces.”


Outside of work, Allison enjoys spending time with her family, especially her two new grandchildren, and enjoys reading a good book.


If you would like to find out more information about Priory Gardens, Allison would be pleased to welcome you for an informal discussion over the phone.


T 01977 602111
W hc-one.co.uk
E PrioryGardens.HomeManager@hc-one.co.uk