Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 149 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Priory Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Imogen Bailey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (1)

Priory Gardens Care Home Reviews (149)

9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.727) out of 10, based on 53 reviews in the last 2 years.
Over all time Priory Gardens Care Home has 149 reviews.

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Reviewer Connection to Priory Gardens Care Home
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Review from Peter C (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home staff were very caring and kind in looking after my mother in her terminal illness. The room was a pleasant environment for her and the support changed to meet her changing needs. The carers and nursing staff took the time to reassure and help her. We will always be grateful for the care she
received in her last few weeks.
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Review from D R (Son of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely patient and conscientious staff. Clean rooms.
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Review from Gail H (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care my mum received at Priory Gardens. I am always contacted and included in anything concerning my mam's health and well-being. It has been extremely difficult for staff during "Covid". They have been very professional and understanding, but the best of all is hearing
from Mam herself saying everyone is very good to her!
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Review from Steve L (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priory Gardens provided the best care for my father that I could have hoped for. The amazing staff treated Dad with the highest levels of care and dignity, as well as looking after me and my family. Their support and humour really meant a lot to us at the end of Dad's life and I really can't thank them
enough. I really recommend Priory Gardens as a care home for your loved ones.
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Review from David D (Grandson of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice care home with friendly helpful staff.
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Review from M W (Son of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have made mum feel very welcome. Very accommodating to her needs and wishes.
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Review from Trevor K (Next of Kin) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic and go far beyond what is required of them. Nothing and I mean nothing, is too hard for them. Throughout the covid regulations, they worked tirelessly to look after residents and keep relations informed.
The only con I have found is keeping track of the resident's belongings,
quite regularly clothes returned from the laundry are someone else's and correct clothes are missing, even though we mark all clothes with name tags. Secondly, we have twice had to replace spectacles that have gone missing. I appreciate that it must be very difficult to keep track of everything.
In finishing, I cannot praise all the staff enough for the care and consideration they give to residents and relatives.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Priory Gardens Care Home

We would like to thank you for your feedback on our laundry service. Please be assured we will work with the team to understand the cause of this and take action to make improvements.

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Review from J W (Daughter of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad has been with Priory Gardens for a year now and we cannot believe how well he is cared for and in such a caring manner. We are so glad we made the discussion to let him go from our care. We wish to say a huge thank you to all the staff for looking after dad. Well done, we love you all.
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Review from K S (Granddaughter of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and nursing staff delivered outstanding care to my grandmother. They made her feel safe and happy during their stay and the last day of her life. We cannot hank them enough for everything they have done.
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Review from J W (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Few problems with another patients but soon sorted out. Excellent.
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Review from M G (Son of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for three years now and I've visited each week in that time. It has been difficult during the pandemic but together we got through it. I've never doubted that I made the right choice of Home for mum - caring and friendly. I have every confidence in you and the staff, even during
mum's difficult temper tantrums. I'm very impressed with both the new and 'old' staff.
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Review from J W (Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are looking after my father very well. They treat him with dignity and listen to and repeat his wishes. As a family, we are very grateful for the help and support that is shown to my father by all the staff at this difficult time. Thank you for all you do for my father, it is much appreciated.
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Review from S M (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff and surroundings. Very happy with the care dad received and he was made comfortable in his last days.
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Review from Paul S (Son of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been brilliant throughout my mum's stay. They have, everyone, been caring and considerate. I couldn't have wished for a better place for my mum to spend her final months.
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Review from Oliver S (Grandson of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Granny always seemed very well cared for and very well looked after. Staff seemed to be very attentive to her needs when I have visited and also put on a nice party for her birthday.
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Review from Keith T (Son of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been able to get in touch when needed.
All staff have been wonderful.
Highly recommend.
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Review from Louise C (Niece of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive of my uncle going into a care home after being so independent. However, I can honestly say he is very happy. He says the quality of care is brilliant as are the staff and I am really happy with all the support they have provided. I would recommend Priory Gardens Care Home to
anyone considering care for their loved ones.
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Review from Sylvia G (Friend of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here is remarkable- nothing is too much trouble for them to do. The home is impeccably clean and odour free, not like some other nursing homes I have been to. If ever I got any complaint where I might need to be in a nursing home I would have to be here. It is perfection in this home. The
staff is pleasant but professional at the same time.
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Review from Carol M (Daughter-in-law of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful, friendly and caring.
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Review from Colleen T (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and home are highly recommended.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Priory Gardens Care Home is calculated as follows: ( (498 Excellents x 5) + (98 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 633 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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