Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 149 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Priory Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Imogen Bailey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (1)

Priory Gardens Care Home Reviews (149)

9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.727) out of 10, based on 53 reviews in the last 2 years.
Over all time Priory Gardens Care Home has 149 reviews.

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Reviewer Connection to Priory Gardens Care Home
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Review from Amy O (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could never get bored of saying how wonderful Priory Gardens is. My Dad is cared for by the kindest, most caring bunch of people I've ever met. It's very comforting he's in such safe hands and that he actually loves it there. Thankyou all
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Review from D E (Friend of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Please answer the phones, we understand the staff are very busy and theres not enough of them but when needing an update on a relative its extremely hard to get through, it never used to be like this its definately gone downhill in more ways than one this past few months.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home

Thank you for sharing your feedback, we are truly sorry to hear about your experience when trying to reach us by telephone. We understand how important it is for families to receive timely responses and regret we have not met your expectations in this regard. We recognise communication is important and we are reviewing our processes to improve how we manage this in the home, so that families can reach us more easily and feel reassured. We appreciate you bringing this to our attention and will use feedback to make meaningful improvements.

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Review from Steve H (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not say enough re this care home from our initial meetings right through to the very end of life experience, the staff are excellent, both loving and caring.
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Review from Sonia S (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entertainment was very entertaining mum really enjoyed it. She sang along and waved her arms around. It was lovely to see her happy and get out of bed. I also enjoyed the music very much.
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Review from David C (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a really good afternoon with my mam watching a magician/entertainer, all the residents enjoyed it. The staff were excellent, joining in and encouraging the resident. Great time!
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Review from J M (Respite Resident) assisted by family/friend published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An enjoyable stay, staff are friendly and helpful. Felt safe and well looked after.
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Review from D E (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with every aspect of the care my mother has received. Every member of the team has been friendly helpful and respectful.
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Review from C J (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Priory Garden are wonderful caring people and I am really appreciative of the care that they are giving to my mum.
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Review from Linda H (Wife of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was invited to Sunday lunch at Priory Gardens yesterday, along with a friend. The lunch was beautifully cooked and thoroughly enjoyed by both of us. We were made to feel welcome, treated with utmost kindness by the carers, and by the event coordinator. Thanks to all, including the chef, for such a
pleasant, wholesome and tasty meal.
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Review from Linda N (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed by staff all chatty and cheerful. The staff were so caring with residents. The rooms were very clean and I really liked the name plaques outside residents' rooms, which gave a little personal insight into each resident. We had a roast dinner followed by pudding and both were delicious,
I can highly recommend the food I was very impressed with all I saw. Priory Gardens has a really friendly feel to it.
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Review from D O (Son of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff I encountered were helpful in explaining my dads care and needs. The rooms and comon areas are very clean, the staff make family and visitors so welcome, offering hot drinks and refreshments. We were very happy that this care home looked after our dad in his final years. We can't thank you
enough.
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Review from S O (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priory gardens care home, cared for our dad for 2 years, they treated my dad so well in his final years, taking lots of stress away from the family. There's always activities going on for the residents and it's immaculately clean and welcoming. The nurses and care workers are excellent always caring
and showing compassion. We are so happy our dad was cared for so well. Well done to the management team, very well organised care home.
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Review from J K (Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my arrival at Priory Gardens, just after Christmas, I have felt really well and relaxed. The atmosphere exuded by the staff, all the staff is so friendly, and positive, my well being has soared over this time.
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Review from H E (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here four weeks now and everything has been very good. Staff are kind and attentive. Mum always enjoys her food. Staff keep us up to date with mum's care and are never too busy to answer any of our questions.
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Review from A B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment I walked in I was made very welcome, the staff are amazing and so friendly. The support staff has given me has been outstanding which I have been very appreciative of thank you so much!
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Review from C W (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found staff to be kind, caring and friendly and confident my relative is in good hands.
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Review from R H (Son of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice place, always friendly.
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Review from C M (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, as a family we needed a home for my mum placing her here was the best decision we made the care and empathy shown to mum and all residents is top class, its friendly staff has made the transition so easy as a family we are extremely grateful.
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Review from James E (Son of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Priory Gardens to be a clean and friendly place. The staff were helpful and kept us well informed.
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Review from K B (Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, staff good. Room is perfect, going out on outings is very good as I like to be out and about. It's a good change to see new things.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Priory Gardens Care Home is calculated as follows: ( (498 Excellents x 5) + (98 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 633 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Priory Gardens Care Home

What types of Care is Priory Gardens Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Priory Gardens Care Home have?

There are 70 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Priory Gardens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Priory Gardens Care Home to the centre of Pontefract?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Gardens Care Home to verify any information. View our terms and conditions. Priory Gardens Care Home has an Enhanced Service - more info.