Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ

Priory Gardens Care Home is located in a beautiful part of West Yorkshire and is a specially converted home providing nursing, residential, residential dementia, respite and end-of-life care.

Residents have a choice of lounge areas overlooking the gardens which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms decorated in keeping with the character of the house; some rooms also have views across the garden.

Chefs at Priory Gardens pride themselves on knowing the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals and cater for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 70

Shared Rooms: 1

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Priory Gardens Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Priory Gardens Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.669 for Priory Gardens Care Home is calculated as follows: ( (199 Excellents x 5) + (72 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 281 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 16 Reviews ÷ 14.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Priory Gardens Care Home has a Review Score of 9.7 (9.669) from 24 Reviews


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Priory Gardens Care Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Priory Gardens Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Sister-in-law of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

Very pleasant and caring staff.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

We couldn't ask for any better care. We are made to feel welcome every time we visit. Lots of activities for residents. I am really happy with the level of care.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Always greeted with a smile and made to feel welcome. Know that my mum is treated with respect and being cared for properly.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are extremely friendly and helpful.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although my mother was only at Priory Gardens for only a week to see out her last days, 5th - 12th February, the care she received was outstanding in every way. The residents there are extremely lucky to spend their last days in such a lovely place. I couldn't fault it. The manager and staff are excellent.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been in a few care homes over the years. But I have found this to be the best. I just come in for respite 8 weeks in the year.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has only been here a short time but the staff are wonderful with her. They helped her to settle in and look after all her care needs, they also take the time to reassure her if she gets anxious. They are always helpful and so thoughtful. They have got to know mum really well and anticipate her needs. They also take time to reassure me and have helped with questions I have asked them.

Whenever I visit Priory Gardens Care Home there is always staff around, they always take the time to speak even though you know they are so busy. Nothing is too much trouble. Medical queries are answered promptly. Equally admin help with queries. HCA so friendly and always happy to help. Activities are varied and so enjoyable.

I would highly recommend the care received at Priory Gardens Care Home, I can go home assured that my mum is incapable, friendly, trustworthy care.

Above all else, she is Safe and Happy.

The staff make this care home as good as it is. All of them.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum was sadly only in Priory Gardens for a week. She was 90 and had been in hospital for several weeks and was clearly not recovering. We contacted Priory Gardens and they worked quickly to move her.
It was such a relief to visit her in a comfortable room rather than in hospital. The week Mum spent there she was well cared for by kind and cheerful staff. They kept her pain free and the care provided was excellent.
Dad is 93 and we will both be ever grateful for the kindness and care shown to us all during a difficult time.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The carers are fantastic with my sister and do everything that they possibly can for her.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although my sister-in-law doesn't mix well with the residents and can be very off hand with people, she will try to impress people she likes when she likes.

The staff try hard to make her happy but it's just her normal type character. The staff have always been kind and keep me informed of any changes.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother was brought here for respite and we have been completely satisfied with her care. The staff have been very friendly and caring towards everyone and we wouldn't hesitate to recommend Priory Gardens to anyone. Thank you.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was very pleased with the care my mother received and how helpful the staff were in helping me with anything I asked for.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

This review relates to the dementia unit only.
The care staff are so kind.
Concerned at times they are under staffed on this visit.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Katie Price, Careline Advisor at Priory Gardens Care Home responded to this review on 20 Sep 2017:

Thank you for your feedback regarding staffing levels on our Dementia Unit. We appreciate all feedback received, so that where applicable, actions can be taken to improve our services.
Staffing levels are calculated according to Resident dependencies, and the allocation of staff is reviewed daily by the management team in the home. The deployment of staff on each unit is the responsibility of the person in charge and is reviewed on a day to day basis. Where Resident’s needs are assessed as higher, staff are allocated appropriately to meet the needs of our Residents. Again this is reviewed daily by the Manager.

The care home is modern and very clean. Residents all seem settled and happy. There is a good atmosphere with very pleasant staff, who cope very well with the workload.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

Satisfied overall. Staff very friendly and helpful.

How likely would you be to recommend Priory Gardens Care Home? Likely

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Average Rating:   4.1 out of 5

I have found Priory Gardens Care Home very acceptable, staff, care and facilities.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My dad was in Priory Gardens Care Home for only 11 days as he was at end of life care. The care they gave him was second to none. He died peacefully and that was all we could have asked for. I would like to thank all the staff for the care they gave him.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although my mother was not at Priory Gardens for long, as she was waiting for a new care package to enable her to go home, she was very well looked after. For the first time in a long time, she had company and although she did not suffer fools gladly, to be able to have someone, mostly staff, to give back as good as she gave, was a tonic.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Everything's OK. Nice and clean with lovely staff. Can't complain.

How likely would you be to recommend Priory Gardens Care Home? Likely

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Average Rating:   4.1 out of 5

Welcomed from the hospital to make her welcome for Christmas. First for respite and now a permanents resident.
Still a bit unsettled, but it does look a bit like a home now.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother was a resident for only a matter of weeks. During that time she received the best possible care from all the staff employed at priory Gardens. They were caring, kind and considerate. They offered all necessary to ensure that as her life drew to a close she was comfortable.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

I'm happy with everything. Staff management when they said care, that's what it means. The nurses have time for you, I can't thank then enough.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father passed away last week after spending almost a year in Priory Gardens. We, as family, have been extremely impressed by the friendliness and professionalism of all the staff and feel that our father has been enabled to live out the last days of his life with dignity and in comfort. The love and care shown to him has been heart-warming and has genuine sympathy and sorrow shown by the staff at his passing.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father was a resident in nursing care at Priory Gardens for almost a year until his death last week. Throughout this period the staff were kind and caring and took the time to ensure his comfort and make him smile. They were patient when he was noisy and always ensured that his dignity remained intact. Many thanks to all at Priory Gardens for their kind and caring attitude.

How likely would you be to recommend Priory Gardens Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Priory Gardens Care Home