Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 149 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Priory Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Imogen Bailey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (1)

Priory Gardens Care Home Reviews (149)

9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.727) out of 10, based on 53 reviews in the last 2 years.
Over all time Priory Gardens Care Home has 149 reviews.

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Reviewer Connection to Priory Gardens Care Home
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Review from P B (Sister of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit my sister every week, she is always clean, dry and very happy. The staff are very friendly, very helpful and are always there to answer any questions. My sister is a very quiet person, but has come out of her shell. Since coming here, we never worry about her when we leave to go home. We would
recommend this nursing home to anyone who asks.
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Review from P B (Son of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really nice place, always clean and tidy. Excellent staff, always prepared to talk and listen. Nothing is too much trouble. Plenty of activities for residents. Overall, nice caring, clean residential care home.
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Review from Anne P (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priory gardens - well led, wonderful team, always smiling, always happy and not a big turn over of staff, which speaks volumes to me - happy staff stay where they are well looked after! Amazing staff every single one of them, the handyman, the bus driver, the office girls, the well being team, the carers
- everyone of them is an assett to Priory Gardens. Thank you so much for looking after our mum.
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Review from Jill W (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad entered Priory Gardens in May 2024. To our surprise, he settled very quickly. He enjoyed the company and sitting by the fish tank.
I am very happy with the care he received and the support his family was given.
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Review from Cherry T (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad settled into the home very well, he found the staff to be very caring and helpful. I would recommend this home to anyone.
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Review from G B (Sister of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my brother. He is very happy. I am so pleased with how he is being looked after. The home is clean and comfortable. The staff are friendly and kind.
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Review from A G (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had nearly four years as a resident in Priory Gardens Care Home and was cared for very professionally and with great kindness before he passed away peacefully in hospital. We could not be more grateful that he spent his last four years in such a wonderful environment. Thank you to all the kind
staff here that made this possible.
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Review from Linda H (Wife of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful afternoon with carol singers - everyone's face had a smile. A sense of community and togetherness. So well organised by our activity coordinators.
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Review from Jenny B (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home for my dad, as most families struggle to put a family member in care, this care home has given us all the support we needed to settle my dad into this environment. All staff and carers have been amazing with him. From watching music tributes and loving it and taking him
back to his younger days when he loved to dance. At 83 he got to dance again which is amazing to see. It's a lovely care home.
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Review from Sarah O (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Entertainment is getting better. Food is plenty. People are very kind. The room is very clean. All people are very nice.
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Review from Roger G (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love Priory Gardens, my father is very content, calm, relaxed and well looked after thanks to the motivated and caring staff, nothing is too much trouble. Thank you everyone.
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Review from Paul H (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was put on respite in May 2024 and we can't believe the difference in her, she's more chatty and always smiling when we visit. All the staff including managers go the extra mile for her and are a credit to your company. They even organised a birthday cake and banner for her 88th birthday.
Keep up the good work.
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Review from Sandra C (Wife of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In every respect the respect and care were fantastic and I would be pleased to recommend Priory Gardens to anyone.
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Review from Gary H (Son of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a new resident at Priory Gardens and we visited today as her elder sister, also a resident, is celebrating her 90th birthday. The staff had made an excellent job of decorating the lounge for my Aunt, with lots of seating available and a small buffet including soft drinks, tea and coffee
were provided. All family present really enjoyed the afternoon. Thanks to all the great staff at Priory Gardens for putting this together.
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Review from Kath W (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father had been in the care home for two and a half years and was always treated with dignity and respect. As his condition progressed, it became much more difficult for the staff to care for him, but they were wonderful with him right to the very end of his life. We cannot praise the staff enough
for the care and compassion they showed our father and us, as a family, from cleaners, cooks, nurses, carers and administrators and managers, they all do their jobs professionally and with care.
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Review from Jill S (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Really would like it to improve on communication. Did have a few issues with nails not being clipped. Sometimes under staffed, that needs to improve.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home

We appreciate you taking the time to give feedback on the care your relative received during their stay at Priory Gardens. I am sorry you felt the communication and areas of care and support your relative received needed to improve. If you would like to discuss your concerns further then please contact the home directly.

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Review from Lisa N (Wife of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's previous care home closed their nursing unit and we had to find a new care home immediately. I'm so glad it was Priory Gardens. Everyone has been so kind and helpful. My husband has settled in immediately. The care staff are always about and happy to have a chat. The cook came to discuss
my husband's dietary needs (which was a lovely thing to do). I'm telling everyone how good Priory Gardens is.
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Review from D F (Daughter of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Priory Gardens for over 2 years in the Dementia care unit before he sadly has just passed away. During this time we have got to know all the staff really well.
As a family we have really appreciated greatly what you all did for Dad. A big thank you to you all for your caring, kindness,
and compassion you have shown Dad and his family and continue to show our mum.
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Review from Susan N (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care my mum has received has been excellent in all aspects, the staff are friendly and welcoming. Thank you all very much.
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Review from Pauline O (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy with all aspects of Priory Gardens. Despite the difficult decision to place my mother into care, I don't believe that I could have found a more caring environment. All staff and management so helpful, welcoming and friendly. Facilities excellent and comfortable. Lovely individual rooms dedicated
to making a homely feel. Staff wonderful at dealing with occasional 'difficult' clients.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Priory Gardens Care Home is calculated as follows: ( (498 Excellents x 5) + (98 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 633 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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