Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 141 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.

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Care Provided by Priory Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative / End of Life Care
  • Stroke

Good to Know

  • Person in charge
  • Allison Gill (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Priory Gardens Care Home Reviews (141)

Total of 141, showing 21-40
9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.738) out of 10, based on 56 reviews in the last 2 years. Over all time Priory Gardens Care Home has 141 reviews.

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Review from Jenny B (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home for my dad, as most families struggle to put a family member in care, this care home has given us all the support we needed to settle my dad into this environment. All staff and carers have been amazing with him. From watching music tributes and loving it and taking him
back to his younger days when he loved to dance. At 83 he got to dance again which is amazing to see. It's a lovely care home.

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Review from Sarah O (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entertainment is getting better. Food is plenty. People are very kind. The room is very clean. All people are very nice.

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Review from Roger G (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Priory Gardens, my father is very content, calm, relaxed and well looked after thanks to the motivated and caring staff, nothing is too much trouble. Thank you everyone.

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Review from Paul H (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was put on respite in May 2024 and we can't believe the difference in her, she's more chatty and always smiling when we visit. All the staff including managers go the extra mile for her and are a credit to your company. They even organised a birthday cake and banner for her 88th birthday.
Keep up the good work.

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Review from Sandra C (Wife of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In every respect the respect and care were fantastic and I would be pleased to recommend Priory Gardens to anyone.

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Review from Gary H (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident at Priory Gardens and we visited today as her elder sister, also a resident, is celebrating her 90th birthday. The staff had made an excellent job of decorating the lounge for my Aunt, with lots of seating available and a small buffet including soft drinks, tea and coffee
were provided. All family present really enjoyed the afternoon. Thanks to all the great staff at Priory Gardens for putting this together.

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Review from Kath W (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father had been in the care home for two and a half years and was always treated with dignity and respect. As his condition progressed, it became much more difficult for the staff to care for him, but they were wonderful with him right to the very end of his life. We cannot praise the staff enough
for the care and compassion they showed our father and us, as a family, from cleaners, cooks, nurses, carers and administrators and managers, they all do their jobs professionally and with care.

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Review from Jill S (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Really would like it to improve on communication. Did have a few issues with nails not being clipped. Sometimes under staffed, that needs to improve.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home

We appreciate you taking the time to give feedback on the care your relative received during their stay at Priory Gardens. I am sorry you felt the communication and areas of care and support your relative received needed to improve. If you would like to discuss your concerns further then please contact the home directly.


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Review from Lisa N (Wife of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's previous care home closed their nursing unit and we had to find a new care home immediately. I'm so glad it was Priory Gardens. Everyone has been so kind and helpful. My husband has settled in immediately. The care staff are always about and happy to have a chat. The cook came to discuss
my husband's dietary needs (which was a lovely thing to do). I'm telling everyone how good Priory Gardens is.

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Review from D F (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Priory Gardens for over 2 years in the Dementia care unit before he sadly has just passed away. During this time we have got to know all the staff really well.
As a family we have really appreciated greatly what you all did for Dad. A big thank you to you all for your caring, kindness,
and compassion you have shown Dad and his family and continue to show our mum.

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Review from Susan N (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my mum has received has been excellent in all aspects, the staff are friendly and welcoming. Thank you all very much.

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Review from Pauline O (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with all aspects of Priory Gardens. Despite the difficult decision to place my mother into care, I don't believe that I could have found a more caring environment. All staff and management so helpful, welcoming and friendly. Facilities excellent and comfortable. Lovely individual rooms dedicated
to making a homely feel. Staff wonderful at dealing with occasional 'difficult' clients.

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Review from N G (Grandson of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan went into Priory Gardens around 4 and a half years ago. It gives me real peace of mind that she was receiving the care she needed. The staff are all amazing. So loving caring understanding. I never quite knew what to expect from a care home but Priory Gardens put me at ease as soon as I walked in.
So clean and welcoming. It was like home from home. They go the extra mile, I remember when COVID hit receiving face time calls from staff so Nan could see us and talk a little. I could go on and on about just how amazing Priory Gardens is. Priory Gardens will always be a very special place to me and my family for the care they give Nan. It wasn't like going to visit Nan, it was like going to see the family Nan lived with. All heroes don't wear capes.

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Review from G R (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother spent 20 months in Priory Gardens before she passed away in March 2024. During that time, I and my family got to know the staff well and felt she and the other residents were considered as part of their extended family. Having parents living in a care home is far from easy, but I was reassured
by the way staff comforted residents, putting in place measures to ensure they felt safe as they did with my Mother. The staff couldn't have been kinder and more considerate and I will always be grateful for the care she received especially towards the end. Thank you.

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Review from Marion P (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Priory Gardens for respite and I can't express how wonderful and caring the staff are.
Took care of all her needs and were so attentive to all her needs. All I can say is God bless this wonderful staff always.

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Review from Susan H (Sister of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my brother's time in the care home, the staff have shown great care and comfort towards his wellbeing. We are grateful for the care and patience shown towards his condition.

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Review from Steve P (Friend of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend's needs are all met. He is always clean and tidy and well supported.

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Review from Keith B (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, always caring and attentive.
Nothing is too much trouble.
Very good facilities.

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Review from Donald B (Son of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, Mother looked after with great care and attention. Could not ask any more from staff and management.

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Review from Sheena C (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has took me a while to write this review, my mum was in Priory Gardens for Palliative Care, the Nursing and Care staff are second to none! My Mum wanted for nothing, they gave her Care, dignity and patience throughout her illness, they met her every need, and ours as a Family, the compassion shown
to her after she passed was amazing! I couldn't thank them enough!

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Priory Gardens Care Home is calculated as follows: ( (529 Excellents x 5) + (103 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 668 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Allison

Allison Gill

Job Title: Home Manager

Joined: 2019

What does ‘kindness’ mean to you?


“Kindness to me, means being generous, helpful and caring at all times.”


As a Registered Nurse, Allison has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Priory Gardens for over a year, Allison now closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Priory Gardens.


When asked what she enjoys most about her role, Allison remarked:


“I get huge satisfaction out of making the Residents lives at Priory more fulfilling and bringing a smile to their faces.”


Outside of work, Allison enjoys spending time with her family, especially her two new grandchildren, and enjoys reading a good book.


If you would like to find out more information about Priory Gardens, Allison would be pleased to welcome you for an informal discussion over the phone.


T 01977 602111
W hc-one.co.uk
E PrioryGardens.HomeManager@hc-one.co.uk