Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 149 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Priory Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Imogen Bailey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (1)

Priory Gardens Care Home Reviews (149)

9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.727) out of 10, based on 53 reviews in the last 2 years.
Over all time Priory Gardens Care Home has 149 reviews.

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Reviewer Connection to Priory Gardens Care Home
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Review from Susan D (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are friendly, caring, supportive and always on hand for any questions. Mum was a resident for over 6 years but passed away in January 2019. Well looked after.
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Review from Lynne S (Daughter-in-law of Resident) published on 7 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Mother in law has been in Priory Gardens we have seen a remarkable change in her, she has been a lot more settled and contented and there has been no aggression. The staff are very friendly and welcoming and have treated my mother in law with respect and care, nothing you ask is too much trouble
and they put our minds at rest with any issues we have had. The dinners that they are served look and smell amazing and the dining room is set up beautifully and looks more like a little restaurant where all the residents come together to eat and socialise. They have activities on for the residents throughout the week run by a lovely lady. I would like to thanks all staff that have made a very difficult transition for us a lot easier it’s a pleasure to go and visit, a special mention to the senior management who helped us every step of the way it’s been very much appreciated.
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Review from Anthony K (Son of Resident) published on 6 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother transferred to Priory Gardens back in October 2018, it was a very difficult time for me, it was made so much easier by the way senior management handled it. Very helpful and kept me informed of all the decisions made at the time. My mother has settled in extremely well and I have seen a big
difference in her behaviour for the better, staff are always on hand, very helpful and friendly. They treat my mother brilliantly and with dignity which is very important, she eats well and the food served is fantastic, she has lots of opportunities to socialise with other residents and staff and there is also a variety of activities put on for them to do. Her room is homely and very well decorated, I can’t thank all the staff enough for the help and peace of mind I now have where my mother is concerned.
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Review from Simon W (Son of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my dad first went in, Priory Gardens Care Home was OK but it went downhill fast. Manager after manager was rubbish, it was dirty, smelt bad, stuff going missing.
But then we got a new lady manager who is here now. She has turned the place around. It's now lovely and clean, the place has got a
lovely feel to it. All the staff are happy and caring. The place has a buzz to it.
A fantastic job done by the manager.
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Review from M G (Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a lovely stay and made some good friends.
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Review from B O (Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and management to be of good nature and caring attitude to all concerned and as such would recommend Priory Gardens to anyone.
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Review from Ann L (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole staff are very caring, so helpful, nothing is too much trouble for them, not only for the residents, they listen to my concerns and are very helpful. They are not only staff but they are friends. Lovely people.
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Review from Neil P (Son-in-law of Resident) published on 29 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Priory Gardens staff are so caring and helpful. They always have time for a word with you, they go out of their way to welcome everyone. The difference it has made to my mum in law's quality of life being in here is great. It has taken away all the worry. She is safe and well cared for and happy.
This is down to the care received here. The staff make Priory Gardens as good as it is. Excellent care and excellent staff.
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Review from Kimberley R (Granddaughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely friendly and helpful.
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Review from Dennis M (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was only at Priory Gardens for only a week to see out her last days, 5th - 12th February, the care she received was outstanding in every way. The residents there are extremely lucky to spend their last days in such a lovely place. I couldn't fault it. The manager and staff are excellent.
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Review from John H (Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in a few care homes over the years. But I have found this to be the best. I just come in for respite 8 weeks in the year.
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Review from J P (Daughter of Resident) published on 4 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been here a short time but the staff are wonderful with her. They helped her to settle in and look after all her care needs, they also take the time to reassure her if she gets anxious. They are always helpful and so thoughtful. They have got to know mum really well and anticipate her
needs. They also take time to reassure me and have helped with questions I have asked them.


Whenever I visit Priory Gardens Care Home there is always staff around, they always take the time to speak even though you know they are so busy. Nothing is too much trouble. Medical queries are answered promptly. Equally admin help with queries. HCA so friendly and always happy to help. Activities are varied and so enjoyable.


I would highly recommend the care received at Priory Gardens Care Home, I can go home assured that my mum is incapable, friendly, trustworthy care.


Above all else, she is Safe and Happy.


The staff make this care home as good as it is. All of them.

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Review from Christine C (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was sadly only in Priory Gardens for a week. She was 90 and had been in hospital for several weeks and was clearly not recovering. We contacted Priory Gardens and they worked quickly to move her.
It was such a relief to visit her in a comfortable room rather than in hospital. The week Mum spent
there she was well cared for by kind and cheerful staff. They kept her pain free and the care provided was excellent.
Dad is 93 and we will both be ever grateful for the kindness and care shown to us all during a difficult time.
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Review from Stephen E (Brother of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are fantastic with my sister and do everything that they possibly can for her.
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Review from June G (Sister-in-law of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my sister-in-law doesn't mix well with the residents and can be very off hand with people, she will try to impress people she likes when she likes.


The staff try hard to make her happy but it's just her normal type character. The staff have always been kind and keep me informed of any changes.

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Review from Steven S (Son of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was brought here for respite and we have been completely satisfied with her care. The staff have been very friendly and caring towards everyone and we wouldn't hesitate to recommend Priory Gardens to anyone. Thank you.
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Review from P M (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the care my mother received and how helpful the staff were in helping me with anything I asked for.
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Review from E R (Niece of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review relates to the dementia unit only.
The care staff are so kind.
Concerned at times they are under staffed on this visit.
Reply from Katie Price, Careline Advisor at Priory Gardens Care Home

Thank you for your feedback regarding staffing levels on our Dementia Unit. We appreciate all feedback received, so that where applicable, actions can be taken to improve our services.
Staffing levels are calculated according to Resident dependencies, and the allocation of staff is reviewed daily by the management team in the home. The deployment of staff on each unit is the responsibility of the person in charge and is reviewed on a day to day basis. Where Resident’s needs are assessed as higher, staff are allocated appropriately to meet the needs of our Residents. Again this is reviewed daily by the Manager.

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Review from Maureen M (Daughter of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is modern and very clean. Residents all seem settled and happy. There is a good atmosphere with very pleasant staff, who cope very well with the workload.
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Review from Wayne L (Nephew of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied overall. Staff very friendly and helpful.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Priory Gardens Care Home is calculated as follows: ( (498 Excellents x 5) + (98 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 633 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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