Eaton Court, Grimsby, North East Lincolnshire
Eaton Court, Grimsby, North East Lincolnshire
Eaton Court, Grimsby, North East Lincolnshire

Eaton Court is located a short distance from Grimsby Town train station and provides 24-hour residential and nursing care.

The home is set across two floors and all of the 43 rooms are en-suite and decorated to high standards. Residents are encouraged to personalise their rooms with their own furnishings and pictures to create a home-from-home.

Residents at Eaton Court can spend time together in the freshly decorated, spacious and light communal areas.

An activity coordinator creates a daily programme of events to support the individual interests and hobbies of residents, including reminiscence sessions. The home also has strong links with the local community.

Group: Orchard Care Homes

Person in charge: Tracy Gibbett (Care Home Manager)

Local Authority / Social Services: North East Lincolnshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Eaton Court can be found off the A1243 Bargate, take Augusta Street, then Eaton Court is situated on the left.

Visiting:

Visitors welcome anytime.

Parking:

Free on-site parking.

Latest Care Quality Commission* Report on Eaton Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Eaton Court has a Review Score of 9.5 (9.450)

The Review Score of 9.5 (maximum of 10) for Eaton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Eaton Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.45 for Eaton Court is calculated as follows: ( (157 Excellents x 5) + (128 Goods x 4) + (15 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 302 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eaton Court is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 25 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eaton Court?

  • Extremely LIKELY
    24
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eaton Court

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Respite Resident/Service User
    1
  • more

I find everybody very helpful and polite and find my wife is made very comfortable and that makes me very very happy that she gets good care.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had been in hospital for three months, followed by two weeks in our local hospice for respite care. We needed to find a nursing home quickly. Having viewed two care homes we visited Eaton Court. We were impressed with the cleanliness and there was no odour.
The manager was very informative and friendly. Mum has settled in well and the staff seem very caring and willing to help in any situation.

How likely would you be to recommend Eaton Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 22 Dec 2017:

Many thanks for taking the time to leave a positive review for Eaton Court, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.
Kind regards,
Tracy Gibbett, Home Manager

Eaton Court was recommended to us. We knew as soon as we came through the door that this was the right place for mum. The care is excellent, the staff compassionate and helpful. Nothing is too much trouble. The room is lovely, fresh and clean and newly decorated, and very comfortable. We were lucky to have mum here for her final days.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 22 Dec 2017:

Many thanks for taking the time to leave a positive review for Eaton Court, we are always pleased to receive feedback and I will certainly share it with the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do, and take great pride in looking after the Home for our residents.
Kind regards,
Tracy Gibbett, Home Manager

From our first inspection to my wife arriving we have felt "at home" and valued. Nothing is too much to ask and the staff are excellent. Not only is the care for my wife fantastic but the care and concern around relatives is amazing. The atmosphere is upbeat in a sad situation but that's what makes is so special. The room is clean and home from home. This definitely is a happy place. The staff work as a team which is great.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Tracey Gibbett, Home Manager at Eaton Court responded to this review on 18 Dec 2017:

Many thanks for taking the time to leave a positive review for Eaton Court, we are always pleased to receive feedback and are pleased that you have found the experience for both you and your wife a good one. We strive to provide the best care and attention for each of our residents and to ensure smooth and healthy transitions, and we are glad that this has been the case for you.

We dropped in by chance to take a look, from the beginning this place was impressive. It had a lovely happy, homely welcoming feeling. Mum looks so peaceful here and we feel relaxed here and when we are not able to visit we are confident she is looked after. The staff are absolutely amazing. What impresses me the most is how happy they are and how they work as a team.
Our situation is a sad one but we feel mum is in the best place for her.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Very friendly staff. Home from home feeling. This home has provided to be an excellent choice.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This home is good.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find all staff friendly and willing to help myself and my mother.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 20 Nov 2017:

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and I will pass your comments on to the team. We strive to help all our residents and their families as much as possible as we have each service users person-centred care at the heart of what we do.

Always welcome by staff. Let us bring anything from their home. Let us know about situation arising.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 07 Nov 2017:

Many thanks for taking the time to write a review for Eaton Court, all positive feedback is really appreciated as it makes a big difference to our home and the staff and I will be sure to pass your comments onto the team. At Eaton Court we strive to deliver the best care for all our residents and aim to make their stay most welcoming. Families are always welcomed at Eaton Court and I have an open door policy to listen to concerns/compliments/ ideas families have to progress our delivery of care.

My mother has been in this home for about 18 months and during that time her care, on the whole, has been good. However, just recently I have found the manager to be quite lacking in knowledge of my mother's ways and a senior carer lacking in the ability to do her job correctly leading to other senior carers having to pick up the pieces. Also in the last couple of weeks, one resident has managed to get out of the building twice not good when he is supposed to be watched 24/7.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 27 Nov 2017:

Thank you for your overall good review of the care for your mother. Your mother is very settled in the home and the care delivery she receives is a high standard and always looks well presented. We take on board your feedback and hope that this has now been addressed when we spoke in person and would continue to encourage you to speak to me directly in the first instance should you have any queries. As a manager I take great pride in all aspects of care and furthermore support families/friends should they wish to address concerns or submit compliments.

All staff who take up new roles are supported and mentored to bring them up to the standards expected by the manager and the company. The incident you refer to was an isolated and contained situation and additional measures are in place with the individual. I thank you for your continued support of the home and I will continue to have an open door policy.

Tracy Gibbett, Home Manager

My care at this nursing home has been most happy since I have been here.
I am cared for and the food is excellent so I can't ask for more.
The staff are caring and pleasant at all times and the nursing care is very good.
My room, I enjoy being in.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 06 Nov 2017:

We are delighted that you have taken the time to share your perspective on your home, Pamela, and to leave a positive review. As you have experienced, the staff strive to provide the best care possible for you and each resident, and we are pleased that you are happy with your food and your room.

This home is excellent.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 06 Nov 2017:

Thank you for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and makes a big difference to our home and the staff and I will be sure to pass your comments on to them.

Mum has been in Eaton Court since June 2017. The staff have all been amazing, friendly, caring and go the extra mile.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 27 Oct 2017:

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and I will certainly pass your comments onto the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do. Tracy Gibbett, Home Manager.

Up until now, the experience for my parents has been good.

How likely would you be to recommend Eaton Court? Don't know

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 27 Oct 2017:

Thank you for taking the time to write a positive review for Eaton Court, this makes a big difference to our staff and to our home. I will share your comments with the team, who will be very pleased. Tracy Gibbett, Home Manager.

Most of the staff have made my mother feel like part of a family and several have become very welcome friends. Catering staff are always willing to go out of their way to provide something different for my 'mum' when she is having trouble eating.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 24 Oct 2017:

Thank you for taking the time to write a review for our home, Eaton Court. All positive feedback is greatly appreciated and I will certainly pass your comments onto the team who will be thankful for your kind comments. We aim to make our service users feel like they’re part of a family and have each resident’s person-centred care at the heart of what we do.

I have visited my wife for most of the last three years and have become familiar with all the staff and most of the residents so I have been in a good position to see what makes Eaton Court 'tick'.
Visitors are always made welcome with refreshments available. The staff, both nursing and care are always friendly and helpful and the manager approachable.
There are various activities, both inside and out. Unfortunately, as in any business, there is a far too much paperwork. Good humour is encouraged.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 24 Oct 2017:

Many thanks for taking the time to write a positive review for Eaton Court, all feedback makes a huge difference to our home and the team and I will be sure to pass your comments on. We strive on making the home welcoming for all our residents and their families and as you are aware we aim to provide every service user with the best care possible. We also offer a range of activities that are suited to the different likes and interests of our residents and if you have any suggestions of what your wife would like to do then please feel free to mention it to a member of our team.

Eaton Court has improved immeasurably with the new owners taking over.
The management and staff are helpful and friendly and efficient. There have been positive changes in security, activities, decor and other facilities.
The management style is open and inclusive. The staff seem to enjoy their jobs and always have a smile on their face.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 17 Oct 2017:

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is much appreciated and I will be sure to pass your comments onto the team. The staff continually strive to be helpful and friendly to all residents and their families regardless of distance and time zones. I am pleased to read that you have noticed these positive changes in our home and we aim to continue to deliver excellent care to all who reside at Eaton Court Care Home and deliver this with pride.

5 years of excellent care with ease of access to staff when information is given or is required.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 17 Oct 2017:

Thank you for taking the time to write a positive review for our care home, Eaton Court, this will be greatly appreciated by the staff and will make a big difference to the home as well. I will be sure to pass your comments on. As you are aware, Eaton Court pride themselves in excellent care delivery and aim to continue to strive for the very best for all our service users and to make care very person-centred.

Happy with the care and running of the home for my mother.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 17 Oct 2017:

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and I will be sure to pass your comments onto the team. As you are aware, Eaton Court pride themselves in excellent care delivery and aim to continue to strive for the very best for all our service users and to make care very person-centred.

Copiously clean and dedicated staff (2 weeks care).

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 11 Sep 2017:

Many thanks for taking the time to write a positive review on Eaton Court. I will pass your comments onto the team, they will be greatly appreciated.
Tracy Gibbett, Home Manager.

I am here for respite care to be here for physiotherapy since I am unfit to go home after a stroke and up until now every member of staff has been very kind to me.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Good

Rooms: Good

Tracey Gibbett, Home Manager at Eaton Court responded to this review on 29 Aug 2017:

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team.
Kind regards, Home Manager

The staff at Eaton Court are always pleasant and always try to put all our family members at ease when we visit.
The staff endeavour to always be caring and cheerful even when dealing with difficult situations or distressed residents.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Tracey Gibbett, Home Manager at Eaton Court responded to this review on 29 Aug 2017:

Many thanks for taking the time to leave a review for Eaton Court. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care received.
Kind regards, Home Manager.

My experience of Eaton Court has been excellent.
Rooms are cleaned daily and we are well looked after by the staff.
The carers are very empathetic and they make time for you when they care.
They are short staffed but very caring,

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and partner of 65 years is living at Eaton Court. I find all the staff kind and helpful. It is sad that after so many years together we have to live apart, but each day when I leave I can do so with peace of mind knowing he is well looked after. Thanks to all concerned.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tracey Gibbett, Home Manager at Eaton Court responded to this review on 22 Aug 2017:

Many thanks for taking the time to leave a positive review on Eaton Court, as a team we strive to provide the best care possible for our residents and I am pleased to hear that you feel your husband is getting the care he needs. I will certainly pass your comments onto the staff. At present time we are looking at improving our services such as activities to ensure the right stimulation meets individual needs and we are proud to deliver person centred care which promotes choice to each and every one of our residents to make their stay at Eaton Court Care Home a pleasurable stay.
Kind regards, Tracey Gibbett, Home Manager

Nice care home.
Pleasant staff.
Good service.
Meals good.
Good continuity of care.
Friendly.
Mum's needs are always met.
Has open door visiting.
Nice garden area for Mum to sit in.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Gibbett, Home Manager at Eaton Court responded to this review on 29 Aug 2017:

Many thanks for taking the time to leave a review for Eaton Court. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel your mum’s needs are being met and that she enjoys spending time in the garden area.
Kind regards, Home Manager

Mum entered Eaton Court with a terminal illness for continuous nursing care. Her condition was complex, full nursing care was required, her every basic need needed to be met. Mum was cared for very well, excellent nursing care with compassionate leadership from the manager. The home is clean and comfortable, attention to detail to make it as homely as possible for the residents. Mum was always given a smile by the carers and staff. A positive, upbeat feeling. Would recommend.

How likely would you be to recommend Eaton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tracy Gibbett, Home Manager at Eaton Court responded to this review on 07 Aug 2017:

Many thanks for taking the time to write a positive review for Eaton Court, the staff really appreciate these comments and I will be sure to pass them on. I am pleased to read that your mum received excellent care as the team strive to provide this for every resident and we always try to provide a happy place for the residents and their relatives to be.
Tracy Gibbett, Home Manager.

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