Eaton Court Nursing Home

Eaton Court, Grimsby DN34 4UD
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9.6 68 Reviews
  • Eaton Court Nursing Home, Grimsby
Eaton Court Nursing Home provides residential, nursing, and short-term respite care from their warm and welcoming nursing home. Part of the award-winning Orchard Care Homes group, the Grimsby nursing home offers a contemporary and inviting environment, with 42 well-appointed bedrooms, spacious communal areas, and a beautifully maintained outdoor courtyard.

Rated Good by the CQC (March 2018), the dedicated team at Eaton Court provides exceptional care for your loved ones, and undergoes continuous training to ensure the latest practices and standards are followed. Their commitment and expertise enables them to provide exceptional nursing care and invaluable support to residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Some rooms have top-up due to additional facilities, these can be discussed at time of enquiry if these rooms are available at that time.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anne Ruttle (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (45)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Eaton Court Nursing Home Reviews (68)

Total of 68, showing 21-40
9.6

Eaton Court Nursing Home has a Review Score of 9.6 (9.626) out of 10, based on 16 reviews in the last 2 years. Over all time Eaton Court Nursing Home has 68 reviews.

Overall Experience

  • 51
  • 14
  • 2
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  • 0

Date Published

68
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Review from Julie (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment is lovely. Clean and lots of natural lighting. Nice communal areas and dining room. Staff are incredibly hardworking, kind and contribute to a positive atmosphere. The activity workers are creative, fun and inclusive. The managers are approachable, responsive and professional. I feel
all staff go out of their way to help residents and families and friends. The food is also absolutely delicious and nutritious. There is a real family atmosphere and relations get to know each other and support each other too. This home is a model for what a care home should be. My only negative is that I know care home staff are low paid but highly skilled and should receive a better salary than they do.

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Review from Coreen P (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since August 2019. She was made to feel special from the moment we stepped into the home. The home itself is so bright, plenty of natural light and all the rooms including common areas, are well decorated. Plenty of activities during the day by staff and all staff make an effort
to chat with the residents. Mum is really happy there, which means I and other family members feel confident she is getting the best care.

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Review from Sam (Granddaughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a friendly welcoming atmosphere. I regularly visit with my young children and everyone is lovely with them. We have got to know other residents and their families from sitting with each other in the communal area (before the lockdown). For my Grandad’s 90th birthday, the catering staff
made him a lovely cake.
Throughout the lockdown, the staff have been lovely helping me to speak to my grandad on the phone which I don’t usually do and I’ve even managed to see him on a video call which made both of our day.

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Review from Maggie H (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with my mother's care over the last two years. Staff are very caring, pleasant and hard working. Any issues I have had are dealt with quickly and to my satisfaction. All the staff are friendly and approachable. The home is clean and improvements are always being made. The home
is always providing social activities, which are greatly enjoyed by all the residents.

Reply from Anne Ruttle, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that, you have been happy with your mother's care over the past two years. It is also pleasing to hear that you are pleased with our variety of social activities.
Kind regards, Anne Ruttle, Home Manager

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Review from C T (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eton Court is a lovely home with caring staff. I'm perfectly satisfied with how my mother is being cared for.

Reply from Anne Ruttle, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be lovely and caring. I noticed that you believe that there are a few areas in which we can improve, my door is always open if you wish to discuss how we can further improve our home.

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Review from Richard E (Friend of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about the care home. The staff are great with the residents and care a lot about them. They try to keep the residents active and happy. The care home has a warm and friendly atmosphere. The new manager is very approachable and is switched on, and nothing seems too much trouble.

Reply from Anne Ruttle, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you feel your friend is well cared for and happy. It is also pleasing to hear that you feel the staff are great with our residents and that the home has a warm and welcoming atmosphere.
Kind regards.

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Review from H C (Resident) assisted by family/friend published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, attentive and my room is beautiful and clean. The food is superb. No complaints whatsoever.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Thank you for your incredibly kind words, we are so glad that you are enjoying your stay with us and that everything is to your liking. Myself and the team strive to accommodate each and every individual, to ensure that their care is the best that it can be. Kind regards

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Review from Kay H (Wife of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring. The home is very clean and doesn't smell.
Nothing is too much trouble for anyone.
A real home from home.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Thank you so much for this glowing review! Your kind words are greatly appreciated by me and the team, who work incredibly hard to provide the best care we can, in a clean and safe environment. Once again, thank you. Kind regards

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Review from K B (Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to review our home. I'm delighted to hear you're happy with our standard of care. Kind regards, Tracey Gibbett.

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Review from Walter L (Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean - good food and staffed by angels.

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Review from B W (Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with it all.

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Review from R W (Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after.
Meals good.

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Review from Duncan Y (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5-star service in every aspect. No hesitation in recommending Eaton Court, Grimsby. Staff are exceptional in their understanding and care. Interaction with residents and family is fantastic. I cannot praise the staff enough.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Wow, thank you for your extremely kind words! We’re thrilled that you would rate our home Excellent across all areas, and that you would describe our staff as exceptional. This truly means a lot to us, so from all of us at Eaton Court, thank you.


Kind Regards,
Home Manager

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Review from K G (Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Thank you for leaving a lovely review of our home.


Kind Regards,


Tracey Gibbett,
Care Home Manager

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Review from D B (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased to see how my mother has settled in and is being cared for. Everyone is focussed and give the best care they can and ensuring comfort, safety, peace and dignity! Thank you.

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Review from R F (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On viewing this care home, before my mother was discharged from hospital, I was very impressed with the home and the efficiency and confidence shown by the manager. In the two months plus that my mother has been a resident upstairs, my opinion has not changed and I am happy with the service provided.
I cannot comment on activities as my mother is on 'end of life' and bed bound, so cannot participate.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to review our care home. We’re delighted to hear the care we provide meets your standards expected and that our staff are friendly and helpful. We look forward to caring for your mum with continued dedication to ensuring she remains comfortable and settled. Kind Regards, Tracy Gibbett, Care Home Manager.

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Review from Simon K (Son of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum urgently needed a care home bed as she was medically signed off for discharge after a short stay in hospital following a fall at home and an infection. She was deemed not capable of independent living or of making a responsible choice of action in the event of needing help, and in need of professional
care. I had heard good things about Eaton Court previously when I lived in Grimsby, checked up on their Care Quality Commission report, and asked them if they had a bed. The manager went to see mum in the hospital the very next day to assess her needs, and how they could help her and by 6.00 pm the same day she was admitted into her new home. On our last visit she was looking healthier than for a long time, was talking to other residents, eating better, and her hair and nails had been done. Staff are all so friendly and genuinely caring, and when we left she went into the lounge to join the quiz which was just starting. We really couldn't be happier.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for reviewing our home. I’m delighted to hear that our standard of care meets your needs and that your mother is happy in the home. It is always a delight to see improvements with residents at Eaton Court and we are proud your mum has improved and happy you have noticed a positive change. All staff look forward to caring for your mother in the future and aim to continue to strive for the best outcomes and excellent care delivery.
Many thanks.

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Review from T L (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and nothing is too much trouble. Highly delighted with the range of activities and weekly trip out on the minibus. Food is excellent and plentiful. The manager is very approachable and takes on board any comments. The care home is very clean, light and airy. Dad is very happy.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for leaving a review for our home. I’m delighted to hear that our care meets your standards and we look forward to caring for your loved one in the future. Kind regards, Care Home Manager.

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Review from C S (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We spoke about the promised furniture and redecoration of dads room. I was advised initially you would swap furniture from another room as it was in your own admission better than the shoddy furniture in the room my dad occupied. The day after you advised, you had taken two further admissions and
therefore would not be moving any furniture. You stated that you would order dad some new furniture. Bedding on my dad's bed was stained after washing, there was no quilt cover and pillows were out of shape. On one occasion my dad was covered with a sheet which had tattered edging. You did offer to move my dad to another room and showed me two but then said it was not advisable to move him to the new room due to noise. Dad was very agitated and distressed. A syringe driver was in place but I had to ask for an increase in med's as I didn't want him to suffer pain and distress. I spoke to the Palliative Team as I was concerned about dad. I wish I had sought Hospice care now.

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Review from Jeanne R (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to our father was first class. We could not have asked for anymore. All staff were considerate and professional at all times, not only to our father but also to us when visiting.
A great team who all worked well as a team.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Eaton Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Eaton Court Nursing Home is calculated as follows: ( (132 Excellents x 5) + (47 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 190 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eaton Court Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Anne

Anne Ruttle

Job Title: Home Manager

Joined: 2019

My name is Anne Ruttle and I am the Home Manager here at Eaton Court Care Home in Grimsby. I have been working in the care sector for over 35 years, starting my career as a Ward Assistant at the age of 16, I qualified as a Registered Nurse in 1988. I took up the position of Home Manager at this Orchard Care Home in April 2019.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eaton Court Nursing Home to verify any information. View our terms and conditions. Eaton Court Nursing Home has an Enhanced Service - more info.