Eaton Court Nursing Home

5-star service in every aspect. No hesitation in recommending Eaton Court, Grimsby. Staff are exceptional in their understanding and care. Interaction with residents and family is fantastic. I cannot praise the staff enough.

A fantastic home.

I'm pleased to see how my mother has settled in and is being cared for. Everyone is focussed and give the best care they can and ensuring comfort, safety, peace and dignity! Thank you.

On viewing this care home, before my mother was discharged from hospital, I was very impressed with the home and the efficiency and confidence shown by the manager. In the two months plus that my mother has been a resident upstairs, my opinion has not changed and I am happy with the service provided. I cannot comment on activities as my mother is on 'end of life' and bed bound, so cannot participate.

Mum urgently needed a care home bed as she was medically signed off for discharge after a short stay in hospital following a fall at home and an infection. She was deemed not capable of independent living or of making a responsible choice of action in the event of needing help, and in need of professional care. I had heard good things about Eaton Court previously when I lived in Grimsby, checked up on their Care Quality Commission report, and asked them if they had a bed. The manager went to see mum in the hospital the very next day to assess her needs, and how they could help her and by 6.00 pm the same day she was admitted into her new home. On our last visit she was looking healthier than for a long time, was talking to other residents, eating better, and her hair and nails had been done. Staff are all so friendly and genuinely caring, and when we left she went into the lounge to join the quiz which was just starting. We really couldn't be happier.

Friendly staff and nothing is too much trouble. Highly delighted with the range of activities and weekly trip out on the minibus. Food is excellent and plentiful. The manager is very approachable and takes on board any comments. The care home is very clean, light and airy. Dad is very happy.

We spoke about the promised furniture and redecoration of dads room. I was advised initially you would swap furniture from another room as it was in your own admission better than the shoddy furniture in the room my dad occupied. The day after you advised, you had taken two further admissions and therefore would not be moving any furniture. You stated that you would order dad some new furniture. Bedding on my dad's bed was stained after washing, there was no quilt cover and pillows were out of shape. On one occasion my dad was covered with a sheet which had tattered edging. You did offer to move my dad to another room and showed me two but then said it was not advisable to move him to the new room due to noise. Dad was very agitated and distressed. A syringe driver was in place but I had to ask for an increase in med's as I didn't want him to suffer pain and distress. I spoke to the Palliative Team as I was concerned about dad. I wish I had sought Hospice care now.

A great team who all worked well as a team.

To all at Eaton Court, I owe my heartfelt thanks.

My mum has come to this Nursing Home for 'end of life care', since being here her life has improved, she is well hydrated, eating well and joins the other residents every other day as soon as she says she is uncomfortable, the carers move her straightaway. Because of the excellent care and devotion form all staff its meant I can have a bit more time with mum.

I find everybody very helpful and polite and find my wife is made very comfortable and that makes me very very happy that she gets good care.

Eaton Court was recommended to us. We knew as soon as we came through the door that this was the right place for mum. The care is excellent, the staff compassionate and helpful. Nothing is too much trouble. The room is lovely, fresh and clean and newly decorated, and very comfortable. We were lucky to have mum here for her final days.

The manager was very informative and friendly. Mum has settled in well and the staff seem very caring and willing to help in any situation.

From our first inspection to my wife arriving we have felt "at home" and valued. Nothing is too much to ask and the staff are excellent. Not only is the care for my wife fantastic but the care and concern around relatives is amazing. The atmosphere is upbeat in a sad situation but that's what makes is so special. The room is clean and home from home. This definitely is a happy place. The staff work as a team which is great.

Our situation is a sad one but we feel mum is in the best place for her.

This home is good.

Very friendly staff. Home from home feeling. This home has provided to be an excellent choice.

My mother has been in this home for about 18 months and during that time her care, on the whole, has been good. However, just recently I have found the manager to be quite lacking in knowledge of my mother's ways and a senior carer lacking in the ability to do her job correctly leading to other senior carers having to pick up the pieces. Also in the last couple of weeks, one resident has managed to get out of the building twice not good when he is supposed to be watched 24/7.

I find all staff friendly and willing to help myself and my mother.

Always welcome by staff. Let us bring anything from their home. Let us know about situation arising.