Scorton Care Village

Scorton, Richmond DL10 6EB
Review Us
9.7 78 Reviews
  • Scorton Care Village, Richmond
Scorton Care Village provides specialist nursing and dementia care for up to 114 elderly residents, including trial stays, short stay and convalescent care, as well as long-term care.

The beautifully prestigious home is situated within six acres of beautifully landscaped grounds in the village of Scorton.

The Site has a long-standing history in health and social care dating back 150 years.

Overlooking the stunning local countryside, Scorton Care Village has retained many of its original features and richness to create a charismatic, charming and welcoming atmosphere.

The home consists of bright, spacious rooms including a large communal lounge(s) and relaxing dining room(s).

The home sits within close proximity to Richmond, Catterick, Darlington, Northallerton.

Scorton Care Village provides both short and long-term care packages to support older people requiring nursing care. Care plans are established to ensure that each resident receives care tailored to their individual needs.

A diverse and varied activities provision arranged by activities coordinators ensures every day is different for residents at Scorton Care Village.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Scorton Care Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Carmen Alina Bacoanu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Full pre-assessments completed by qualified staff prior to admission
  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (110)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Visiting hours are available on request

Parking

  • Parking is on-site and disabled spaces are to the front of the service

9.7

Scorton Care Village has a Review Score of 9.7 (9.683) out of 10, based on 38 reviews in the last 2 years.
Over all time Scorton Care Village has 78 reviews.

Overall Experience
  • 53
  • 22
  • 2
  • 0
  • 1
Date Published
  • 78
  • 16
  • 24
  • 38
  • 40
Reviewer Connection to Scorton Care Village
  • 24
  • 16
  • 14
  • 6
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 78, showing 21-40
Review from D C (Friend of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have visited several times - residents seem happy and well cared for. The staff are always friendly and helpful. The building is always clean, warm, and well-appointed. Always plenty of staff members at hand.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for taking the time to review our service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina S (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and very helpful. Mother can be difficult with he dementia but all the staff are lovely with her. If she needs anything they always tell me and ask if I can buy new clothes etc. All the staff need a medal.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your kind words. This will be passed on to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J O (Wife of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied that my husband is as well looked after as possible. I find the staff friendly and they do a very difficult job. The management is full of empathy when needed.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The management and staff team are always available for a chat and to allay any worries residents or their family/friends may have. Thank you for the review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Wife of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is being well looked after, in a lovely room with his own mementoes around him. He is being kept clean and dressed and his health matters are attended to. Occasionally staff have problems with understanding instructions due to the language barriers, therefore, arrangments are not carried
out.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We have a diverse staff team and welcome any issues visitors/relatives may have if they feel we have missed any instructions. Please feel free to contact us with any misunderstandings you encounter, so that we are able to address these. or offer additional support/training to our staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Friend of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been coming here to visit my friend for couple of years. My oldest friend works for CQC as does my relative so I am aware of things to be aware of. So I do have a tendency to observe my surroundings. Also having qualifications in MH. It allows me to watch interactions with staff to residents.
I have found the part of the home I visit to be very clean and tidy. Hand sanitiser where you sign in. Plenty of information on notice board. I don't have much engagement with staff. As I go straight to my friend's room... but found the one staff member who will happily chat to be very pleasant. I have seen some staff sit and chat to residents. My friend who is bedbound is always clean and has clean bedding on. I was there a day when a cleaner was mopping the floor and it smelt lovely. Well done to hard-working cleaners who work hard to provide a nice clean environment. And of course to carers it is not an easy job. That I know. So you are appreciated.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for taking the time to send in this review. Our wonderful staff works wonders to keep our home friendly, clean, and welcoming to all who live and visit us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T L (Son of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were friendly, helpful and professional and took excellent care of my father. He was always well looked after, clean and dressed. He wouldn't leave his room but they chatted to him and checked if he needed anything. At the end, they were very caring and kept us informed of what was happening.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Our condolences for your loss. Thank you for your kind comments, which will be passed onto the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E G (Wife of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Scorton Care Village to everyone for the excellent and genuine care that is given. This gives me the confidence and peace of mind knowing that my husband receives the very best of care. The management and all the staff are very friendly and caring and show a deep genuine commitment
to the well-being of the residents. My grateful thanks to everyone.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Tank you for your lovely review of Scorton Care Village. We will ensure that the staff team are given feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyne G (Wife of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Scorton Care Village continues to provide excellent care for my husband. I know he is safe, exceptionally well looked after and happy. I am confident if a health issue arises, it will be dealt with swiftly and successfully. All staff are friendly, kind, caring and always willing to talk about my husband
and also offer me support if I am feeling low. I cannot wish for a better place for my husband to be living, nor can I find enough words to praise the wonderful staff.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We are very pleased with your kind words and value your feedback on the care your husband receives from our wonderful staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after my mother in such a caring fashion. Very much appreciated.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Your mum is wonderful and the staff team love the fact that their care is recognised. Thank you!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V N (Wife of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives is wonderful and the kindness shown to me is excellent, I have no worries about any aspects of my husbands day to day needs. If I have any questions, the staff are always willing to help.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We value your feedback and ensure that all residents and their wonderful families are treated with our core values and philosophies at all times. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Wife of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely surroundings. Spacious rooms. Good choice of food and all.
Staff are very friendly.
Nothing is too much trouble.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Great to hear all of you positive comments. We will let the whole of our staff team know that they are truly valued for the great care, atmosphere and choice residents and their families/visitors are offered here at Scorton Care Village.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Ex Family Member) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident's resistance to basic hygiene has been a significant part of managing his dementia. The staff have been brilliant at looking after him, making sure he is washed and changed and his room cleaned as required. Regular shaving has recently been introduced which was unimaginable for us. It is
so good to see him looking so much better even though his dementia continues to progress. Scorton have given him back his dignity.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your review. Our main aim is to ensure that all our staff understand the importance of dignity and respect at all times in the support/care of all our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Zoe B (Niece of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has lived here since 2020. She is thriving and seems to be very well cared for. The staff are all friendly and very caring. The management are kind and keeps me informed via telephone or email. My family and I are very happy with the care at Scorton Care Village.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for a wonderful review of Scorton Care Village. The staff team are our best asset as without their commitment to their role, we would not be able to state how much we value all staff and residents, who live here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H L (Granddaughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma recently passed away, I can't speak highly enough of all the staff that looked after her, I would definitely recommend this home, they have been fantastic 10/10. They took so much time to get to know my grandma and showed respect and dignity throughout her time there.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for this review. Your Grandma was a pleasure to care for during her time with us. Our sincere condolences on your loss.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Wife of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Scorton Care Village for about eight months now and in that time has been treated very well by all staff. This has made what could have been horrendous for us as a family a bearable time because his carers treat us very well too and it enables us to have precious family time together
in a pleasant atmosphere.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Your comments are a credit to our whole staff team, who not only care for the people who choose to live with us but for their loved ones too. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol S (Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say, I would highly recommend this beautiful nursing home. You are instantly welcomed into the family environment. The home truly demonstrates professionalism across all areas of service. They provide outstanding care, and most importantly, they are customer focused, putting our needs
first. I'm so lucky to have found such a wonderful place, with amazing people to care for me.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you so much for your lovely words. The staff team are or greatest asset and we will pass on your thoughts to them all!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan P (Niece of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Elizabeth House for the last 11 month and she loves it! All the staff are so friendly and make my aunt feel at home by treating her with respect and adhering to her individual needs. She is so relaxed here and enjoys the activities she takes part in and all interactions with staff
- especially with the therapy dog.
As her family, I'm so pleased to see how settled, happy and content she is. The staff are brilliant, approachable, caring and are great at keeping me updated on any changes with my aunt. It's a weight off my mind knowing my aunt is safe, happy, well fed and has tea/coffee on tap!
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff team and our therapy dog welcome your kind words!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thomas G (Husband of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Elizabeth House for nearly 7 years and her care needs have changed over the years. The staff have been brilliant and fully understand her changing needs and I would have no problem recommending them to anyone. My wife's Dementia (FTD) is certainly quite advanced and the
staff are able to give me updates as and when they see changes which does put my mind at rest.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff team adapt to the needs of all of our wonderful residents. Thank you for taking the time to write this review, which is really appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon W (Son of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely, caring team at Scorton Care Village.
Looked after my father for nearly two years after he developed Rapid Onset Dementia.
From the front office to the care and support teams, they have provided excellent care in difficult circumstances.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison S (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has Alzheimer's Disease, which has progressed to a stage where she is unable to walk, is very sleepy and cannot carry out any day-to-day activities or do anything for herself. I usually visit twice a week, and when I visit, she now tends to communicate by nodding or shaking her head and has
her eyes closed. However, most of the time, she is asleep. I am unable to comment about activities in the home, it has been some time since activities were being done during a visit, but there are games etc, on shelves in the lounge, which I'm sure are used. Overall, I would say the care home is good, the staff are friendly and cheerful, and I feel this is a really important aspect of the care provided. I think Mum enjoys the food, she has a good appetite, and her weight appears to be stable. If Mum has any problem, I'm sure I would be contacted.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff and management of the home communicate with all relatives and ensure that any concerns are discussed. We take on board your suggestion about activities, and we are in the process of advertising for more activities staff to join our team. It can be very difficult to engage some of our residents to partake in events either in groups or individually, but staff try their best at all times. All personal files have activities documented when they have taken place/or not and monitored to ensure that all have the opportunity to engage socially.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Scorton Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for Scorton Care Village is calculated as follows: ( (324 Excellents x 5) + (98 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 439 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scorton Care Village is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (1)

Loading...

Meet the Team (1)

No image found

Alina Bacoanu

Job Title: Home manager Joined: 2014

I moved to the UK after living in Italy which time I completed further education to a high standard working in a senior role. My first role upon arriving here in the UK was as a Care Assistant at Scorton Care Village, North Yorkshire. This position gave me an insight into social care and I quickly made many connections within the area on a personal and professional level. My existing skills, knowledge, and experience gave me the opportunity to advance my career by seeking more challenging roles, including Unit Manager and Deputy Manager, before assuming my current position as the Registered Home Manager. During the past few years, I have actioned many changes within the service, achieving an overall “Good” from CQC and raising the profile of the home.


I consider myself to be fair, firm, honest, and committed to my role. I take pride in my work and am resolute when it comes to my responsibilities and accountabilities towards the service, residents, and staff. I am dedicated to ensuring that residents and staff receive the best support at Scorton Care Village and that I continue to make a difference.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Scorton Care Village to verify any information. View our terms and conditions. Scorton Care Village has an Enhanced Service - more info.