Scorton Care Village

Scorton, Richmond DL10 6EB
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9.7 82 Reviews
  • Scorton Care Village, Richmond
Scorton Care Village provides specialist nursing and dementia care for up to 114 elderly residents, including trial stays, short stay and convalescent care, as well as long-term care.

The beautifully prestigious home is situated within six acres of beautifully landscaped grounds in the village of Scorton.

The Site has a long-standing history in health and social care dating back 150 years.

Overlooking the stunning local countryside, Scorton Care Village has retained many of its original features and richness to create a charismatic, charming and welcoming atmosphere.

The home consists of bright, spacious rooms including a large communal lounge(s) and relaxing dining room(s).

The home sits within close proximity to Richmond, Catterick, Darlington, Northallerton.

Scorton Care Village provides both short and long-term care packages to support older people requiring nursing care. Care plans are established to ensure that each resident receives care tailored to their individual needs.

A diverse and varied activities provision arranged by activities coordinators ensures every day is different for residents at Scorton Care Village.
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Care Provided by Scorton Care Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Scorton Care Village to find out the exact price for your requirements.

Contact Scorton Care Village to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Scorton Care Village to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Carmen Alina Bacoanu (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (110)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Visiting hours are available on request

Parking

  • Parking is on-site and disabled spaces are to the front of the service

Scorton Care Village Reviews (82)

9.7

Scorton Care Village has a Review Score of 9.7 (9.712) out of 10, based on 42 reviews in the last 2 years.
Over all time Scorton Care Village has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Scorton Care Village
  • 25
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Total of 82, showing 21-40
Review from T S (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The only negative point I can make is the fact my dad does not get taken outside enough which makes him feel cooped up (his words) and I feel this is not helping his dementia.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for this review. It has been noted that due to the very icy/cold weather, residents have been unable to access the garden/ground areas. This has been risk assessed and "outings" will be…read more
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Review from B K (Niece of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle recently moved into Elizabeth House from another care home in the area.
The contrast between the two homes is astounding. The other home was basic in every way from cheap bedding to smells, a bit of neglect, and just no care at all. Food was left beside is bed and he was expected to feed himself.
He did not eat much and sometimes I would visit two hours after a meal and it would be untouched.
At Scorton the care given was outstanding and very genuine. Today a very patient gentle and kind person fed him.
I do not feel that I have to worry about him anymore.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Many thanks for your thoughtful review. I will pass on your thoughts to the care team at Elizabeth House.
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Review from Kay J (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Scorton Care Home 3 years ago he has now sadly passed away. The care he received while he was there was outstanding, all the staff did a wonderful job, and my dad always looked very clean and tidy. The home was always very clean bright and very welcoming. He enjoyed his food, he was
in the nursing ward. I always found the staff very pleasant and helpful.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
We are so sorry for your loss. Thank you for taking the time to send in this review which is greatly appreciated by all who cared for your dad.
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Review from Fiona S (Daughter of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Scorton Care Village is amzing. The staff are so friendly and helpful. My father is very well looked after. I have total faith in everyone at Scorton Care Village. We are encouraged to bring our pets to see my dad and of course, the other residents on the unit enjoy this too. Our 8-month-old granddaughter
is very popular on the unit, she's gained a whole new family from Scorton Care Village. Thank you so much everyone for all that you do for my family, especially my father, who I knew can be very difficult.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for leaving such a wonderful review. The residents and staff team love to have family and pets to visit us all!
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Review from D C (Friend of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have visited several times - residents seem happy and well cared for. The staff are always friendly and helpful. The building is always clean, warm, and well-appointed. Always plenty of staff members at hand.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for taking the time to review our service.
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Review from Tina S (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and very helpful. Mother can be difficult with he dementia but all the staff are lovely with her. If she needs anything they always tell me and ask if I can buy new clothes etc. All the staff need a medal.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for your kind words. This will be passed on to the staff team.
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Review from J O (Wife of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied that my husband is as well looked after as possible. I find the staff friendly and they do a very difficult job. The management is full of empathy when needed.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
The management and staff team are always available for a chat and to allay any worries residents or their family/friends may have. Thank you for the review.
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Review from P S (Wife of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is being well looked after, in a lovely room with his own mementoes around him. He is being kept clean and dressed and his health matters are attended to. Occasionally staff have problems with understanding instructions due to the language barriers, therefore, arrangments are not carried
out.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
We have a diverse staff team and welcome any issues visitors/relatives may have if they feel we have missed any instructions. Please feel free to contact us with any misunderstandings you encounter,…read more
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Review from K H (Friend of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been coming here to visit my friend for couple of years. My oldest friend works for CQC as does my relative so I am aware of things to be aware of. So I do have a tendency to observe my surroundings. Also having qualifications in MH. It allows me to watch interactions with staff to residents.
I have found the part of the home I visit to be very clean and tidy. Hand sanitiser where you sign in. Plenty of information on notice board. I don't have much engagement with staff. As I go straight to my friend's room... but found the one staff member who will happily chat to be very pleasant. I have seen some staff sit and chat to residents. My friend who is bedbound is always clean and has clean bedding on. I was there a day when a cleaner was mopping the floor and it smelt lovely. Well done to hard-working cleaners who work hard to provide a nice clean environment. And of course to carers it is not an easy job. That I know. So you are appreciated.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for taking the time to send in this review. Our wonderful staff works wonders to keep our home friendly, clean, and welcoming to all who live and visit us.
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Review from T L (Son of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were friendly, helpful and professional and took excellent care of my father. He was always well looked after, clean and dressed. He wouldn't leave his room but they chatted to him and checked if he needed anything. At the end, they were very caring and kept us informed of what was happening.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Our condolences for your loss. Thank you for your kind comments, which will be passed onto the staff team.
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Review from E G (Wife of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Scorton Care Village to everyone for the excellent and genuine care that is given. This gives me the confidence and peace of mind knowing that my husband receives the very best of care. The management and all the staff are very friendly and caring and show a deep genuine commitment
to the well-being of the residents. My grateful thanks to everyone.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Tank you for your lovely review of Scorton Care Village. We will ensure that the staff team are given feedback.
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Review from Carolyne G (Wife of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Scorton Care Village continues to provide excellent care for my husband. I know he is safe, exceptionally well looked after and happy. I am confident if a health issue arises, it will be dealt with swiftly and successfully. All staff are friendly, kind, caring and always willing to talk about my husband
and also offer me support if I am feeling low. I cannot wish for a better place for my husband to be living, nor can I find enough words to praise the wonderful staff.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
We are very pleased with your kind words and value your feedback on the care your husband receives from our wonderful staff team.
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Review from S H (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after my mother in such a caring fashion. Very much appreciated.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Your mum is wonderful and the staff team love the fact that their care is recognised. Thank you!
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Review from V N (Wife of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives is wonderful and the kindness shown to me is excellent, I have no worries about any aspects of my husbands day to day needs. If I have any questions, the staff are always willing to help.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
We value your feedback and ensure that all residents and their wonderful families are treated with our core values and philosophies at all times. Thank you.
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Review from J H (Wife of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely surroundings. Spacious rooms. Good choice of food and all.
Staff are very friendly.
Nothing is too much trouble.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Great to hear all of you positive comments. We will let the whole of our staff team know that they are truly valued for the great care, atmosphere and choice residents and their families/visitors are…read more
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Review from S B (Ex Family Member) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident's resistance to basic hygiene has been a significant part of managing his dementia. The staff have been brilliant at looking after him, making sure he is washed and changed and his room cleaned as required. Regular shaving has recently been introduced which was unimaginable for us. It is
so good to see him looking so much better even though his dementia continues to progress. Scorton have given him back his dignity.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for your review. Our main aim is to ensure that all our staff understand the importance of dignity and respect at all times in the support/care of all our residents.
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Review from Zoe B (Niece of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has lived here since 2020. She is thriving and seems to be very well cared for. The staff are all friendly and very caring. The management are kind and keeps me informed via telephone or email. My family and I are very happy with the care at Scorton Care Village.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for a wonderful review of Scorton Care Village. The staff team are our best asset as without their commitment to their role, we would not be able to state how much we value all staff and…read more
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Review from H L (Granddaughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma recently passed away, I can't speak highly enough of all the staff that looked after her, I would definitely recommend this home, they have been fantastic 10/10. They took so much time to get to know my grandma and showed respect and dignity throughout her time there.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you for this review. Your Grandma was a pleasure to care for during her time with us. Our sincere condolences on your loss.
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Review from J B (Wife of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Scorton Care Village for about eight months now and in that time has been treated very well by all staff. This has made what could have been horrendous for us as a family a bearable time because his carers treat us very well too and it enables us to have precious family time together
in a pleasant atmosphere.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Your comments are a credit to our whole staff team, who not only care for the people who choose to live with us but for their loved ones too. Thank you.
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Review from Carol S (Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say, I would highly recommend this beautiful nursing home. You are instantly welcomed into the family environment. The home truly demonstrates professionalism across all areas of service. They provide outstanding care, and most importantly, they are customer focused, putting our needs
first. I'm so lucky to have found such a wonderful place, with amazing people to care for me.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village
Thank you so much for your lovely words. The staff team are or greatest asset and we will pass on your thoughts to them all!
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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Scorton Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.712 for Scorton Care Village is calculated as follows: ( (370 Excellents x 5) + (99 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 486 Ratings = 4.712
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scorton Care Village is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Alina

Alina Bacoanu

Job Title: Home Manager Joined: 2014

I moved to the UK after living in Italy, during which time I completed further education to a high standard, working in a senior role. My first role upon arriving here in the UK was as a Care Assistant at Scorton Care Village, North Yorkshire. This position gave me an insight into social care, and I quickly made many connections within the area on a personal and professional level. My existing skills, knowledge, and experience gave me the opportunity to advance my career by seeking more challenging roles, including Unit Manager and Deputy Manager, before assuming my current position as the Registered Home Manager. During the past few years, I have implemented many changes within the service, achieving an overall “Good” from CQC and raising the profile of the home.


I consider myself to be fair, firm, honest, and committed to my role. I take pride in my work and am resolute when it comes to my responsibilities and accountabilities towards the service, residents, and staff. I am dedicated to ensuring that residents and staff receive the best support at Scorton Care Village and that I continue to make a difference.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Scorton Care Village to verify any information. View our terms and conditions. Scorton Care Village has an Enhanced Service - more info.