Scorton Care Village

My husband with late-stage Alzheimers was admitted to Sycamore Unit during the lockdown. Not an easy time for me as I wasn't able to settle him in myself or look around the home. However, the staff have been very generous with their time, answering my questions with patience and never appearing too busy to talk to me about him. Fortunately, he settled down much quicker than I expected, probably because the staff are so well trained and really understand his needs. The impression I have gained over the last 6-months is of caring staff, who I would like to take the opportunity to thank. I was really lucky to visit him this week (cheered me up), and he told me he is happy, which is all I can ask at this stage of his illness; I actually saw his old sense of humour a couple of times. The visit was really well organised, and I really appreciate all the extra work it caused. It was nice for me to meet two of the staff, and I now know what their eyes and hair look like! I look forward to visiting!

I would like to take this opportunity to thank all the staff at Scorton for their hard work in keeping everyone safe during this very trying time and for looking after my husband so well.

In the period of Covid-19 we have managed to have telephone conversations daily and Zoom call once per week. Whilst mum is not being visited by family she mostly understands we are not allowed to but occasionally forgets.

My mum was admitted to Scorton Care Village after discharge from hospital just under 2 years ago. During that period she has been extremely well cared for and looked after in what was for all of us a difficult time. The staff are always welcoming, warm and accomodating. Recent redecoration and refurbishment has made a huge difference to the main living areas. The staff and management are always available to chat during our visits and keep us informed when we cannot - such as at the present time.

My brother and his wife were both admitted to Elizabeth House at the end of July 2019, suffering from dementia. We were lucky that a care home could take both of them and keep them in the same room. My brother has displayed some challenging behaviour during his time at the home, but the staff and external help have been able to manage it very well. More recently, he has been losing a lot of weight but the home has managed to keep him interested in food by having his favourites readily available for him. The home manager and her team are very competent and hard working and we have been very happy with the care my brother and his wife have received.

Elizabeth House has recently been redecorated and is a warm and welcoming environment.

My brother was an emergency placement at Elizabeth House for his own safety. On our first visit to him, we found him to be very content and settled so we asked that he stay there permanently.

If the manager has concerns about my brother, she keeps me informed e.g. when he wasn’t eating properly she told us how they were encouraging him to do so. There are also regular “family” meetings to keep us all up to date with what is happening at Elizabeth House.

He is well settled there and receives good attention from all the staff who treat him and all the residents, with respect and friendliness.

I'm not there at meal times to judge on quality, however, he regularly mentions that he enjoys the food and regular tea/biscuits handouts.

I understand that this will be addressed over the coming months.

Staff friendly and comforting. They are aware of individual's needs and treat them with dignity. The home is clean and well-run.

My wife has been a resident at Elizabeth House for over two years and the care shown by the staff is truly wonderful. My wife's dementia is clearly getting worse and her needs are continually changing but the staff are able to manage her care due to their ability to adapt to everyone's needs. It gives me great confidence to know that the care provided there will always meet her needs. Elizabeth House is a clean and pleasant place to be and offers good and varied meals. a brilliant team who are always keen to help in any way they can.

I believe the care to be basic but that they do try to assist residents. There are many varied needs of the residents and perhaps they do not have the time or facilities to cater for some special needs.

Scorton Care Home is a beautiful place. The staff are so friendly and the residents always are cared for. Our relative especially, she looks so well since moving here. Her needs are being met by the team and us as a family feel we are very lucky that she lives here. They are a motivated team and person-centred.

My father has been at Elizabeth House for a year and I am safe in the knowledge that each week when I walk away I know that he is safe and being given the care he needs. I can’t thank all the staff enough, and especially the manager. It’s the team of people that make a care home and Elizabeth House has got this right. I would definitely recommend it.

As a family, we were devastated to put our father in care, but it was made so much better with the continuing support from all the staff at Elizabeth House, for which we thank you.

I would recommend Elizabeth House and the superb staff to any family wanting assurance their loved ones will be receive the highest standards and level of care.

The staff are always smiling, attentive and willing to go the extra mile to ensure residents and family feel welcome and provide excellent personalised support to match each resident’s requirements.

Organised family days allow chance to meet fellow residents and the Elizabeth House team to discuss levels of care and activities.

There is a good sized communal area and adjoining dining facility with the added bonus of a good garden area to allow residents to have interests both inside and out.

Heartfelt thanks to the Homecare Manager Alina and the team who go the extra mile to care for our loved ones. We could not have felt more welcome.