Scorton Care Village

Scorton, Richmond DL10 6EB
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9.7 78 Reviews
  • Scorton Care Village, Richmond
Scorton Care Village provides specialist nursing and dementia care for up to 114 elderly residents, including trial stays, short stay and convalescent care, as well as long-term care.

The beautifully prestigious home is situated within six acres of beautifully landscaped grounds in the village of Scorton.

The Site has a long-standing history in health and social care dating back 150 years.

Overlooking the stunning local countryside, Scorton Care Village has retained many of its original features and richness to create a charismatic, charming and welcoming atmosphere.

The home consists of bright, spacious rooms including a large communal lounge(s) and relaxing dining room(s).

The home sits within close proximity to Richmond, Catterick, Darlington, Northallerton.

Scorton Care Village provides both short and long-term care packages to support older people requiring nursing care. Care plans are established to ensure that each resident receives care tailored to their individual needs.

A diverse and varied activities provision arranged by activities coordinators ensures every day is different for residents at Scorton Care Village.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Scorton Care Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Carmen Alina Bacoanu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Full pre-assessments completed by qualified staff prior to admission
  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (110)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Visiting hours are available on request

Parking

  • Parking is on-site and disabled spaces are to the front of the service

Scorton Care Village Reviews (78)

9.7

Scorton Care Village has a Review Score of 9.7 (9.683) out of 10, based on 38 reviews in the last 2 years.
Over all time Scorton Care Village has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Scorton Care Village
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Total of 78, showing 41-60
Review from Joann B (Daughter-in-law of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Scorton Care Village was very supportive, kind and helpful in caring for my father-in-law. It was a difficult time for the family, especially my mother-in-law, and every time we visited, we were welcomed by all, kept updated on care regularly and treated so kindly. The care my late father-in-law received
was wonderful. He was always spotlessly clean and treated with empathy and dignity. They helped to make a difficult situation bearable - thank you.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We are so sorry for your loss. Our staff team care for not only your loved ones but for the wider family too. Many thanks for your kind words.

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Review from A G (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Scorton since January 23. He has settled in very well, and the staff treat him with dignity and respect. The rooms are bright and airy, and personal possessions are allowed, which is important to him. The staff and admin are brilliant, and nothing is too much trouble for them. The home
and room are very clean at all times. The entrance is inviting, especially upstairs. The only thing I would say is a tea/coffee machine for the visitors would be good, although talking to admin, they said just ask in the ward if we can make a drink; we would be happy to pay.
Also, it would be nice if maybe once a week or fortnite, there could be a quick meeting with a nurse and carer to update us on Dad and how he is doing, what meds he is on if there is a change in him and if there is anything we can do to help him/them.
His personal care is also very good, and he is always clean-shaven and in clean clothing. Excellent overall.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for taking the time with your review. We encourage all residents to bring in personal possessions which can make their personal space special to them. We have taken on board your suggestion of providing a coffee/tea-making space for visitors to use when staff are unavailable to help with this hospitality. We hope that your Dad continues to enjoy living with us.

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Review from Jane W (Friend of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lots of improvements taking place around the home, and there appear to be higher levels of staffing which is good too.
On my visits, my friends appear to be well looked after. He is, unfortunately, mostly confined to his bed nowadays, but says he is "ok" and does sleep a lot.
I have found the staff
always helpful, especially the ladies in the office, if I have any queries.
I feel confident that my friend is receiving good quality care and have no concerns at this moment in time.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your review. We aim to respond to any query, big or small and are happy to hear that staff are responsive to visitors. We are undergoing an upgrade within the service and are pleased with the responses we are receiving from residents and visitors.

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Review from Gerald R (Brother of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Externally the home is adequately managed. The entrance is welcoming, as is the staff at reception. All the care and nursing staff are friendly and attentive. I feel that my brother is receiving good care at this home. Only occasionally, I have had to draw the attention of the staff to minor aspects
of personal care, such as fingernails and hair. He appears to be happy and comfortable.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff team ensure all residents receive the care and support to meet their needs. We're sorry if you have had to draw attention to minor aspects of the care your brother receives. Please let us know if you have any further concerns, and we will be happy to discuss these in detail.

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Review from V W (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to write a belated review to thank Scorton Care Village and the Archery Bower House for the care my late mum received during her 2 years and 8 months there. She spoke with a great deal of affection about many of the staff. Her room was large and bright and had a lovely view of fields, trees
and birds which she loved to watch. She was very well cared for and considered several of the staff her friends.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We really appreciate your kind words. So sorry for your loss. We will pass on your thoughts to the staff team. Thank you.

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Review from Graham C (Son of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would belatedly post this review in relation to my mother's time in the Archery Bower House in Scorton Care Home.
She was a resident in Scorton for two years and eight months until she passed away, and during that time, we found the facilities and the staff to be excellent.
She had a lovely room,
was generally happy with the food and only spoke well of all the staff.
From a family member's perspective, it was a comfort for us that she was content and well looked after, and I found the staff to be excellent, very friendly and approachable.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for the kind words. Your mother was a wonderful lady, and the staff team were very sad about her passing.

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Review from A M (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in really well. He seems very content and is well looked after. He is treated with dignity and respect. All the staff are very friendly and helpful. We are all made to feel very welcome and at home. Thank you to all staff.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for taking the time to review the care and support at Scorton Care Village. We are very proud of the staff team and the care and support they give to all of our residents and their families.

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Review from June C (Partner of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was in Elizabeth House for almost a year, five days short. The staff go above and beyond their duties. All staff are very friendly with a lovely, welcoming smile. Housekeeping keeps the facility spotless. My partner felt very comfortable there and called it his home. He passed away in August
in Elizabeth House, and the dignity he was given goes beyond words. To the manager - you have fantastic staff - feel proud.
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Review from J A (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been so kind and helpful with my parents, showing much respect to them, and always giving them the time to talk. They have been very helpful to myself and my brother, listening to our concerns and dealing as appropriate. My only criticism would be that not enough info is given at the
beginning of the residency, i.e. money for things and naming clothes, but these are minor issues so easily fixable.
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Review from John S (Son of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very well-run home with friendly and professional staff. Clean and spacious areas, but with a real homely atmosphere. High standards are obvious but with a lot of room for informality. Residents cared for but without constant interventions.
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Review from Sarah C (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad came to you in 2018 in an emergency when Mum was rushed to hospital. Two months later, Mum came out of the hospital and stayed with Dad in a double room for her recuperation. We made the difficult decision about their futures. Dad remained at Scorton Care Village, and Mum returned home. Dad’s dementia
continued to deteriorate, and sadly he died this year.
We would like to say a big thank you to all of the staff of Scorton Care Village for the wonderful care you gave Dad during his stay. The commitment you show to your residents is truly outstanding and is much appreciated by all of the family.
Also, we would like to thank you for the care you have given to us as a family. This ranges from a cup of tea and a chat when we visited, sending photos of Dad on Christmas Day (when we couldn’t visit due to Covid), allowing us all, children and grandchildren, to sit around a table to celebrate his birthday, baking him a birthday cake and giving Mum flowers on their 39th Wedding Anniversary.
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Review from Laura T (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was very unhappy here for many many reasons. Luckily as she was of sound mind was able to discharge herself. The terms and conditions of leaving a review stop me from saying what I'd like to say. Sadly my mother has now passed away aged 64 so I will leave it to the imagination but I certainly
can't leave a good review.
Reply from Sharon Adjei, Nominated Individual at Scorton Care Village

The team would like to pass on our sincere condolences for your loss.


We are sorry to hear that you feel compelled to write a negative review following the support we feel was given. As always we understand the sadness when someone comes into our service when relatives feel this is not to their liking. On this occasion, we had a different aspect of the care, support, dignity and respect provided not only by the staff here but also by the external people who were part of this support from the receiver of the care. All staff worked tirelessly to ensure that a discharge to home was able to happen for the benefit of the resident/family.

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Review from Wayne S (Son of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been at Scorton Care Village for over 5-years, and in that time, he has always had very good care and respect shown.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We appreciate the review you have sent and will continue to provide dignity and respect to your dad and to his visitors. Thank you!

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Review from Alexander B (Son of Resident) published on 28 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time I had the chance to visit my Mum, who has chronic mental health after restrictions were lifted, she told me how much happier she was than her previous home and how lovely the staff were and that their professional/considerate/compassionate support with daily activities helps her achieve
a life quality that results in such increased overall positive mood. Given by nature my mum is a very sensitive, thoughtful and compassionate person together with the embellishment of such traits that typically come from the experience of chronic mental health; this is high praise indeed!
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for this review. I will pass on this to the staff and management team, who will be pleased that their hard work is very much noted!

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Review from E B (Daughter of Resident) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Scorton house for about 4-years. I can remember the day we had to come to terms with knowing we could not give my mum the full care she needed at home! The day we left my mum was the hardest of our lives! I cried and felt so much guilt, but I can honestly say with a hand on my heart
that the care staff are outstanding, and they helped me every visit! They are actually like family! During Covid was awful, I did not get to see Mum for about a year, and it was soul-destroying, but the staff made the right call. A decision had to be made as Mum can not swallow, so foods had to be soft, she needs change all the time, but we make the decisions together. They love my mum so much, and I trust them with my heart, and as a daughter, that’s all I need, my mum to be safe, clean and content as much as she can be. They greet me with a smile no matter how hard their shift is. I personally would like to say thank you.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We are here not only to support our residents but their families as well. Thank you for your review.

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Review from A W (Wife of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed by the attention and kindness shown to my husband. The staff are friendly and welcoming, and the atmosphere is very homely. I have every faith in the level of care and know that he is in safe hands. Thank you all.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Many thanks for your review. We are pleased that you find the atmosphere welcoming as our staff work hard creating an "home from home " for all our visitors.

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Review from Jonathan B (Son of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care that Scorton has provided to my father, who has some challenging needs.
Very supportive staff who are very professional and have coped very well with him, and I would recommend them to anyone with a relation with advanced dementia.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Many thanks for your review. Our staff are very supportive and ensure that our residents receive the care, support and time they deserve to live their lives. It's our pleasure to support your father.

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Review from G B (Daughter of Resident) published on 12 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Scorton Care Village for 3-months now. We were all very anxious when she moved in, thankfully, we were worried for nothing. I would recommend this home to everyone. The manager and staff are fantastic. We always feel so welcome when we visit. Covid19 has had such an impact on us all,
the home follows guidelines, and we receive monthly updates by email, which is good. The best outcome is Mum has come on leaps and bounds since moving into Scorton Care Village; she has put on weight, become more confident and is the happiest I have seen her in months.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

So pleased that you find the monthly updates to be useful. We continue to provide relevant information by email to all relatives during these difficult times.

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Review from Janet P (Daughter of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good to be able to visit again. Mum has been well looked after during these difficult times, and I was always confident that she was been well looked after and supported. The grounds are looking really good this year, and it is a pleasure to sit out in the garden with her and talk about the plants.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your kind words. Our gardener has worked hard to ensure that our floral displays continue to give pleasure to all!

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Review from Alison J (Daughter of Resident) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Elizabeth House for their continued hard work. Keeping relatives informed and allowing us to visit as soon as we were allowed, with efficient testing and a warm welcome has been so appreciated. Supporting my Dad to have Zoom calls has kept him going during the pandemic,
and his needs are met with very high standards of professional practice and kindness. I feel reassured that he's in such good hands.
Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you very much for your kind words! The staff team work extremely hard to ensure the excellent care provided and will continue to do so.

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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Scorton Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for Scorton Care Village is calculated as follows: ( (324 Excellents x 5) + (98 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 439 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scorton Care Village is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Alina Bacoanu

Job Title: Home manager Joined: 2014

I moved to the UK after living in Italy which time I completed further education to a high standard working in a senior role. My first role upon arriving here in the UK was as a Care Assistant at Scorton Care Village, North Yorkshire. This position gave me an insight into social care and I quickly made many connections within the area on a personal and professional level. My existing skills, knowledge, and experience gave me the opportunity to advance my career by seeking more challenging roles, including Unit Manager and Deputy Manager, before assuming my current position as the Registered Home Manager. During the past few years, I have actioned many changes within the service, achieving an overall “Good” from CQC and raising the profile of the home.


I consider myself to be fair, firm, honest, and committed to my role. I take pride in my work and am resolute when it comes to my responsibilities and accountabilities towards the service, residents, and staff. I am dedicated to ensuring that residents and staff receive the best support at Scorton Care Village and that I continue to make a difference.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Scorton Care Village to verify any information. View our terms and conditions. Scorton Care Village has an Enhanced Service - more info.