Scorton Care Village

My husband is being well looked after, in a lovely room with his own mementoes around him. He is being kept clean and dressed and his health matters are attended to. Occasionally staff have problems with understanding instructions due to the language barriers, therefore, arrangments are not carried out.

I have been coming here to visit my friend for couple of years. My oldest friend works for CQC as does my relative so I am aware of things to be aware of. So I do have a tendency to observe my surroundings. Also having qualifications in MH. It allows me to watch interactions with staff to residents. I have found the part of the home I visit to be very clean and tidy. Hand sanitiser where you sign in. Plenty of information on notice board. I don't have much engagement with staff. As I go straight to my friend's room... but found the one staff member who will happily chat to be very pleasant. I have seen some staff sit and chat to residents. My friend who is bedbound is always clean and has clean bedding on. I was there a day when a cleaner was mopping the floor and it smelt lovely. Well done to hard-working cleaners who work hard to provide a nice clean environment. And of course to carers it is not an easy job. That I know. So you are appreciated.

The staff were friendly, helpful and professional and took excellent care of my father. He was always well looked after, clean and dressed. He wouldn't leave his room but they chatted to him and checked if he needed anything. At the end, they were very caring and kept us informed of what was happening.

I highly recommend Scorton Care Village to everyone for the excellent and genuine care that is given. This gives me the confidence and peace of mind knowing that my husband receives the very best of care. The management and all the staff are very friendly and caring and show a deep genuine commitment to the well-being of the residents. My grateful thanks to everyone.

Scorton Care Village continues to provide excellent care for my husband. I know he is safe, exceptionally well looked after and happy. I am confident if a health issue arises, it will be dealt with swiftly and successfully. All staff are friendly, kind, caring and always willing to talk about my husband and also offer me support if I am feeling low. I cannot wish for a better place for my husband to be living, nor can I find enough words to praise the wonderful staff.

Thank you for looking after my mother in such a caring fashion. Very much appreciated.

The care my husband receives is wonderful and the kindness shown to me is excellent, I have no worries about any aspects of my husbands day to day needs. If I have any questions, the staff are always willing to help.

Nothing is too much trouble.

The resident's resistance to basic hygiene has been a significant part of managing his dementia. The staff have been brilliant at looking after him, making sure he is washed and changed and his room cleaned as required. Regular shaving has recently been introduced which was unimaginable for us. It is so good to see him looking so much better even though his dementia continues to progress. Scorton have given him back his dignity.

My aunty has lived here since 2020. She is thriving and seems to be very well cared for. The staff are all friendly and very caring. The management are kind and keeps me informed via telephone or email. My family and I are very happy with the care at Scorton Care Village.

My Grandma recently passed away, I can't speak highly enough of all the staff that looked after her, I would definitely recommend this home, they have been fantastic 10/10. They took so much time to get to know my grandma and showed respect and dignity throughout her time there.

My husband has been in Scorton Care Village for about eight months now and in that time has been treated very well by all staff. This has made what could have been horrendous for us as a family a bearable time because his carers treat us very well too and it enables us to have precious family time together in a pleasant atmosphere.

I can honestly say, I would highly recommend this beautiful nursing home. You are instantly welcomed into the family environment. The home truly demonstrates professionalism across all areas of service. They provide outstanding care, and most importantly, they are customer focused, putting our needs first. I'm so lucky to have found such a wonderful place, with amazing people to care for me.

As her family, I'm so pleased to see how settled, happy and content she is. The staff are brilliant, approachable, caring and are great at keeping me updated on any changes with my aunt. It's a weight off my mind knowing my aunt is safe, happy, well fed and has tea/coffee on tap!

My wife has been a resident of Elizabeth House for nearly 7 years and her care needs have changed over the years. The staff have been brilliant and fully understand her changing needs and I would have no problem recommending them to anyone. My wife's Dementia (FTD) is certainly quite advanced and the staff are able to give me updates as and when they see changes which does put my mind at rest.

From the front office to the care and support teams, they have provided excellent care in difficult circumstances.

My mother has Alzheimer's Disease, which has progressed to a stage where she is unable to walk, is very sleepy and cannot carry out any day-to-day activities or do anything for herself. I usually visit twice a week, and when I visit, she now tends to communicate by nodding or shaking her head and has her eyes closed. However, most of the time, she is asleep. I am unable to comment about activities in the home, it has been some time since activities were being done during a visit, but there are games etc, on shelves in the lounge, which I'm sure are used. Overall, I would say the care home is good, the staff are friendly and cheerful, and I feel this is a really important aspect of the care provided. I think Mum enjoys the food, she has a good appetite, and her weight appears to be stable. If Mum has any problem, I'm sure I would be contacted.

Scorton Care Village was very supportive, kind and helpful in caring for my father-in-law. It was a difficult time for the family, especially my mother-in-law, and every time we visited, we were welcomed by all, kept updated on care regularly and treated so kindly. The care my late father-in-law received was wonderful. He was always spotlessly clean and treated with empathy and dignity. They helped to make a difficult situation bearable - thank you.

His personal care is also very good, and he is always clean-shaven and in clean clothing. Excellent overall.

I feel confident that my friend is receiving good quality care and have no concerns at this moment in time.