






Crystal Court is a modern purpose-built Care Home located in the pretty village of Pannal immediately south from the spa town of Harrogate and easily accessible from the A61.
Each of the 68 ensuite single bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.
At Crystal Court providing independence and choice is very important and residents are encouraged to personalise their rooms with...
Care Provided by Crystal Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Whilst we don't currently offer Local Authority beds without a top up, please do get in touch with our lovely team. Care funding can be confusing and we may be able to help you.
Fees are Fully Inclusive however Podiatry, Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Crystal Court for full pricing details and T&Cs.
Contact Crystal Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Highgate Care Services Ltd
- Private Owned
Person in charge
- Mandy Scott(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (38)
Visiting
- Visitors welcome.
Parking
- Free car parking on site
Crystal Court Reviews (65)
Crystal Court has a Review Score of 8.9 (8.937) out of 10, based on 14 reviews in the last 2 years.
Over all time Crystal Court has 65 reviews.
Thank you to all the staff for all the care and support they gave to my mum right from day one till her death. I would like to say thank you for the support you gave to me at a very difficult time. Thank you
Thank you for your kind words and we send our condolences to you and your family. Our team take huge pride in the care and support they provide so your review is much appreciated.
I was so pleased with the way my partner, Diana has settled into Crystal Court care home. The manager Mandy and all her staff are so friendly, helpful and attentive to her. One instance, the other day Diana mislayed her handbag and the staff was so diligent and after a thorough search they found it. Diana, in my opinion is happy and settled and as soon as you enter Crystal Court you sense a lovely atmosphere.
Thank you for your kind words and review of Crystal Court Care Home. We are pleased to hear that your partner has settled in well at the home and your feedback about our diligent care team and manager are appreciated.
Overall experience is very good. Very recent changes in management, so perhaps too soon to comment for experience of changes but looking positive.
Thank you for taking the time to review our home . Your kind words are greatly appreicated and I will of course share them with the Crystal Court team.
My wife has been resident at Crystal Court for three years in the nursing dementia wing. Of the five homes we considered, Crystal Court was the best; I have just recommended it to a friend and, after she looked at two others, her husband is now at Crystal Court. The home is welcoming. The care staff are excellent and, most importantly, we have continuity of care staff who have come to know my wife well which must, itself, improve her care. I visit daily and there is always a chair available (usually placed by my wife's chair in the lounge) ready for my visit. The home is cleaned daily and the rooms are excellent. Management is approachable and helpful.
Many thanks for taking the time to review our home . It is a pleasure to care for your wife and we always look forward to your visit . Your kind words are greatly appreciated and I will of course share them with the Crystal Court team.
The staff at Crystal Court are always kind and compassionate. It's sad to see my mother declining due to dementia but she could not be in a better environment. I appreciate the freshly home-cooked food provided by their own chefs.
Thank you for taking the time to review our home. It is a privilege to care for your Mum . Your kind words in recognising the great service the Crystal Court team provide is much appreciated and I will of course share them with the management and staff
Impressed with the care and continuity of staff looking after my mum in the nursing dementia unit. Familiar friendly staff are so important to someone with dementia and they always greet me, and her, with a smile
Thank you for taking the time to review our home . It is a privilege to care for your Mum. Your kind words are greatly appreciated and i will of course share them with the Crystal Court team . We look forward to seeing you again soon.
Sadly gone dramatically downhill. rarely see any staff. residents unstimulated and left to their own devices. hygiene and cleanliness has much room for improvement. so concerned we decided to move my mother.
We are deeply sorry that you feel that your experience didnt live up to expectations. Please be assured that your feedback has been taken very seriously as we feel they are not representative of our home . The points you raised have been investigated and areas for improvement were identified to...
Very happy with Crystal Court. All staff are professional and very friendly with residents and visitors. My husband is always well looked after and the staff interact with the residents and visitors.
Thank you so much for taking the time to share your positive experience. We're so glad to hear that your husband is happy and well cared forWe're thrilled to hear that our staff have made such a positive impact. We are so proud to have them on our team."
My mother has been in Crystal Court for around 7 years. Over the years there have been lots of problems, some resolved and some ignored. Over the last few years, the quality of care and cleanliness have deteriorated. I spend most of my visit cleaning and organising her clothes that have just been stuffed in drawers. However, the incident that has prompted this review is the fact that for the last 3 weeks, mum has had no working call button in her room and she is paralysed and has no other means to call for help. We reported this to staff 3 weeks ago and still nothing has been done. There are some lovely staff that work there, but unfortunately i have been left feeling deeply disturbed that mum has had to sit banging her remote control on a table to try and get attention. Nobody should be treated this way.
Many thanks for taking the time to review our home. all feedback is welcomed and allows us to continually develop our service.We understand that the issue in respect of the Call bell has been picked up with the home manager and that it has now been resolved and an investigation is underway as to...
My mother moved to Crystal Court from another care home. Each time we have visited the staff have been very welcoming and reassuring. My mum looks very well cared for and clean and happy. She has dementia but seem calm. Her room and the general areas are spotless. An activities lady introduced herself and was doing creative things with residents. We are pleased all round.
Thank you for choosing Crystal Court Care Home. Your kind words are much appreciated and I will of course pass them on to the Crystal Court team.
Right from the first visit the management and staff were thoughtful and caring. We were shown a lovely room in the new wing and immediately knew it would be right for Mum. (We also looked at an older room and there was absolutely nothing wrong with it). Mum was discharged from hospital to Crystal Court as a resident and immediately settled in, enjoying the food, activities and companionship. In fact I can honestly say I hadn't seen Mum enjoying herself so much for a long time.Sadly after a few weeks Mum was taken ill again and passed away. The day she was taken ill she was immediately looked after and transported to hospital and after she passed the management of Crystal Court showed compassion and allowed us time to collect her things from her room.This was the second time our relatives have lived at Crystal Court and I wouldn't hesitate to recommend the care home to someone looking for a place for loved ones.Thank you all at Crystal Court, including the residents who welcomed Mum!
Thank you for taking the time to review our home . We are deeply sorry for the loss of your Mum and she is missed by all . Your kind words are greatly appreciated and I will of course pass them onto the Crystal Court family .
I cannot express enough gratitude for the care my mum received at this nursing home during her final weeks. The home manager was incredibly compassionate, listening to my concerns and providing us with a selection of available rooms to choose from. This thoughtful approach meant the world to me, as I wanted her last moments to be filled with dignity and respect. One nurse in particular and her amazing team went above and beyond-they were always available, responding to my calls, and ensuring my mum was comfortable. I was able to stay by her side throughout her remaining days, thanks to their transparency and reassurance. The level of care, compassion, and understanding from the staff gave me peace of mind during such a difficult time. I truly believe my mum couldn't have been better looked after, and I will forever be thankful for the support and kindness we received. This home is a remarkable place for anyone needing care in their final days.
May we take this opportunity to express our condolences for your loss. Many thanks for taking the time to recognise the quality of care that the home team provide at this difficult time, it is much appreciated. Your kind words will of course be passed on to the Crystal Court Family.
My Mother went to Crystal Court for 7 weeks of respite care whilst her home was undergoing repairs. To my knowledge, she was well cared for during her stay.
Many thanks for taking the time to review our home. It was a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.
Communication - some senior staff are slightly better than others but on the whole, it is good.
On the whole, I would recommend the home to anyone.
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words and comments are greatly appreciated and I will of course pass them on to the Crystal Court family.
Very good care in respite - only 1 month - calm presence, welcoming staff, understanding of Mum's situations. Very pleased!
Many thanks for trusting Crystal Court Care Home with your mum's respite care. Your kind words are greatly appreciated and I will of course share them with the Crystal Court Team.
I shall always be grateful I chose Crystal Court and will recommend this house to any and all who give me the opportunity.
We at Crystal Court are very sorry for your loss, it was a privilege to care for your wife and we will miss her dearly. Your kind words are greatly appreciated and I will of course share them with the Crystal Court family.
I am always kept up to date with any concerns about my husband usually by phone or when I visit.
The home and rooms are lovely and clean and all staff are very friendly including maintenance and cleaning staff.
I would certainly recommend this home to anyone.
It took me a while to accept my husband needed more care than I could give him and the staff were so good knowing I was upset would ring me to let me know my husband had settled.
Many thanks for taking the time to review our home. It is a pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.
On my first visit to Crystal Court with my daughter, I was struck by its warm welcoming atmosphere. I liked the building, the rooms, and the garden. All in all, I was very happy with what I saw. I visit my husband usually every day and the very great kindness and understanding I have received from all the staff has greatly added to my peace of mind.
Many thanks for taking the time to review our home. It is our pleasure to care for your Husband and we are happy to hear that it gives you peace of mind to know that he is well looked after. Your kind words are greatly appreciated and I will of course pass them on to the team.
The care home is very clean, warm and welcoming. The staff, especially the manager, friendly, helpful and patient. My husband is well cared for and although bedbound always looks comfortable and above all I know he is safe.
Many thanks for taking the time to review our home. It is a pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.
Mum was at Crystal Court for 22 months. During her time there she was well looked after by the hardworking staff. They all knew Mum's name as I wheeled her around the care home in her chair, which meant a lot. The staff are very kind and caring and treated Mum with respect and dignity.
Many thanks for taking the time to review our home. It was a pleasure caring for your mum and she is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court Family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Crystal Court.
There are no upcoming events for Crystal Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Crystal Court.
Accreditations
There are no accreditations posted yet for Crystal Court.
Meet the Team (2)

Bio to follow

Bio to follow
Frequently Asked Questions about Crystal Court
What types of Care is Crystal Court registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Crystal Court have?
There are 68 Single Rooms.
What are the Facilities & Services at Crystal Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Crystal Court to the centre of Harrogate?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crystal Court to verify any information. View our terms and conditions. Crystal Court has an Enhanced Service -more info.