Crystal Court

Pannal Green, Pannal, Harrogate HG3 1LH
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9.3 61 Reviews
  • Crystal Court, Harrogate
Crystal Court is a modern purpose-built Care Home located in the pretty village of Pannal immediately south from the spa town of Harrogate and easily accessible from the A61.

Each of the 68 ensuite single bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Crystal Court providing independence and choice is very important and residents are encouraged to personalise their rooms with their belongings to help them feel at home and as comfortable as possible.

All residents are supported to live an active and fulfilled life. The person-centred care enables residents to keep on doing the things they’ve always loved.

The facilities at Crystal Court allow residents to enjoy everyday routines that promote independence, from utilising the beauty salon, enjoying the gardens or simply catching up with friends in the peaceful lounges at Crystal Court.

The home has a busy activities timetable. The activities are built around mental stimulation, boosting mobility and social engagement. They include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer menus with a whole range of food options made from fresh, seasonal produce, which include traditional classic meals and interesting international cuisine.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1794
  • Self-Funded Nursing Dementia Care: from £1849
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1794
  • RESPITE Self-Funded Nursing Dementia Care: from £1849

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Crystal Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sándor Csaba Székely (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Visitors welcome.

Parking

  • Free car parking on site

Crystal Court Reviews (61)

9.3

Crystal Court has a Review Score of 9.3 (9.330) out of 10, based on 18 reviews in the last 2 years.
Over all time Crystal Court has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crystal Court
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Total of 61, showing 1-20
Review from S H (Son of Resident) published on 14 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly gone dramatically downhill. rarely see any staff. residents unstimulated and left to their own devices. hygiene and cleanliness has much room for improvement. so concerned we decided to move my mother.
Reply from Paul Millar, Client Relations at Crystal Court

We are deeply sorry that you feel that your experience didnt live up to expectations. Please be assured that your feedback has been taken very seriously as we feel they are not representative of our home . The points you raised have been investigated and areas for improvement were identified to further enhance residents experience within Crystal Court Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service

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Review from Roger L (Husband of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our first visit, when we were first looking for a nursing home, we were impressed with the entrance which is very welcoming and, after a tour, we decided that we would be happy for my wife to be here. She is on the nursing dementia unit. There is significant continuity of staff on this unit which
is very important. The staff become familiar faces and develop a good understanding of each of their residents. The staff smile which to me is a definite positive, implying that they are happy with what they do. There is always a nurse on the unit. As a (daily) visitor I am made welcome. Management are readily accessible and are happy to discuss any issue and do listen to suggestions. I am always happy to recommend Crystal Court when asked by friends.
Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.It is a pleasure to care for your Wife and your continued support means everything to us, and we can't wait to see you again on your next visit.

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Review from B A (Husband of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience in reviewing this care home proved to be good. Most prominent was the three levels of care and the segregation of the units for the residents. After further experience, some areas of care have proved to be better than expected, whilst others are still good.
Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review our home and recognising the high standards of care provided. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court team

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Review from Marina M (Wife of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Crystal Court. All staff are professional and very friendly with residents and visitors. My husband is always well looked after and the staff interact with the residents and visitors.
Reply from Paul Millar, Client Relations at Crystal Court

Thank you so much for taking the time to share your positive experience. We're so glad to hear that your husband is happy and well cared forWe're thrilled to hear that our staff have made such a positive impact. We are so proud to have them on our team."

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Review from Janice C (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother has been in Crystal Court for around 7 years. Over the years there have been lots of problems, some resolved and some ignored. Over the last few years, the quality of care and cleanliness have deteriorated. I spend most of my visit cleaning and organising her clothes that have just been stuffed
in drawers. However, the incident that has prompted this review is the fact that for the last 3 weeks, mum has had no working call button in her room and she is paralysed and has no other means to call for help. We reported this to staff 3 weeks ago and still nothing has been done. There are some lovely staff that work there, but unfortunately i have been left feeling deeply disturbed that mum has had to sit banging her remote control on a table to try and get attention. Nobody should be treated this way.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. all feedback is welcomed and allows us to continually develop our service.We understand that the issue in respect of the Call bell has been picked up with the home manager and that it has now been resolved and an investigation is underway as to how this has happened and why it wasn't repaired as a matter of urgency. The point you raised in respect of cleanliness and clothing has again been discussed with the home manager and he would be happy to discuss this with you directly. Again, please accept our sincere apologies for this matter and would kindly request that all matters regarding issues you may have surrounding your Mum's care be directed to the home manager

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Review from A T (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Crystal Court from another care home. Each time we have visited the staff have been very welcoming and reassuring. My mum looks very well cared for and clean and happy. She has dementia but seem calm. Her room and the general areas are spotless. An activities lady introduced herself
and was doing creative things with residents. We are pleased all round.
Reply from Paul Millar, Client Relations at Crystal Court

Thank you for choosing Crystal Court Care Home. Your kind words are much appreciated and I will of course pass them on to the Crystal Court team.

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Review from Peter W (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the first visit the management and staff were thoughtful and caring. We were shown a lovely room in the new wing and immediately knew it would be right for Mum. (We also looked at an older room and there was absolutely nothing wrong with it). Mum was discharged from hospital to Crystal Court
as a resident and immediately settled in, enjoying the food, activities and companionship. In fact I can honestly say I hadn't seen Mum enjoying herself so much for a long time.Sadly after a few weeks Mum was taken ill again and passed away. The day she was taken ill she was immediately looked after and transported to hospital and after she passed the management of Crystal Court showed compassion and allowed us time to collect her things from her room.This was the second time our relatives have lived at Crystal Court and I wouldn't hesitate to recommend the care home to someone looking for a place for loved ones.Thank you all at Crystal Court, including the residents who welcomed Mum!
Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review our home . We are deeply sorry for the loss of your Mum and she is missed by all . Your kind words are greatly appreciated and I will of course pass them onto the Crystal Court family .

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Review from Joanne T (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough gratitude for the care my mum received at this nursing home during her final weeks. The home manager was incredibly compassionate, listening to my concerns and providing us with a selection of available rooms to choose from. This thoughtful approach meant the world to me, as
I wanted her last moments to be filled with dignity and respect. One nurse in particular and her amazing team went above and beyond-they were always available, responding to my calls, and ensuring my mum was comfortable. I was able to stay by her side throughout her remaining days, thanks to their transparency and reassurance. The level of care, compassion, and understanding from the staff gave me peace of mind during such a difficult time. I truly believe my mum couldn't have been better looked after, and I will forever be thankful for the support and kindness we received. This home is a remarkable place for anyone needing care in their final days.
Reply from Paul Millar, Marketing Manager at Crystal Court

May we take this opportunity to express our condolences for your loss. Many thanks for taking the time to recognise the quality of care that the home team provide at this difficult time, it is much appreciated. Your kind words will of course be passed on to the Crystal Court Family.

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Review from M D (Son of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother went to Crystal Court for 7 weeks of respite care whilst her home was undergoing repairs. To my knowledge, she was well cared for during her stay.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It was a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Review from G C (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Crystal Court to be a welcoming, loving, caring home. The staff always show that each resident is special to them and always tries to help and please when the situation can be difficult.
Communication - some senior staff are slightly better than others but on the whole, it is good.
On the whole,
I would recommend the home to anyone.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words and comments are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Review from L H (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care in respite - only 1 month - calm presence, welcoming staff, understanding of Mum's situations. Very pleased!
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for trusting Crystal Court Care Home with your mum's respite care. Your kind words are greatly appreciated and I will of course share them with the Crystal Court Team.

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Review from C H (Husband of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident at Crystal Court for 4 and a half years until she died last week. She was greeted with care and dignity and never failed to appreciate the care and friendships she always received.
I shall always be grateful I chose Crystal Court and will recommend this house to any and all
who give me the opportunity.
Reply from Paul Millar, Marketing Manager at Crystal Court

We at Crystal Court are very sorry for your loss, it was a privilege to care for your wife and we will miss her dearly. Your kind words are greatly appreciated and I will of course share them with the Crystal Court family.

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Review from Patricia P (Wife of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband has received is excellent. All the staff and management caring and keeping my husband safe are compassionate extremely caring and always have time to listen and help with any concerns.
I am always kept up to date with any concerns about my husband usually by phone or when I visit.
The
home and rooms are lovely and clean and all staff are very friendly including maintenance and cleaning staff.
I would certainly recommend this home to anyone.
It took me a while to accept my husband needed more care than I could give him and the staff were so good knowing I was upset would ring me to let me know my husband had settled.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It is a pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Review from P H (Wife of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my first visit to Crystal Court with my daughter, I was struck by its warm welcoming atmosphere. I liked the building, the rooms, and the garden. All in all, I was very happy with what I saw. I visit my husband usually every day and the very great kindness and understanding I have received from all
the staff has greatly added to my peace of mind.
Reply from Sandor Cs Szekely, Deputy Manager at Crystal Court

Many thanks for taking the time to review our home. It is our pleasure to care for your Husband and we are happy to hear that it gives you peace of mind to know that he is well looked after. Your kind words are greatly appreciated and I will of course pass them on to the team.

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Review from M W (Wife of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very clean, warm and welcoming. The staff, especially the manager, friendly, helpful and patient. My husband is well cared for and although bedbound always looks comfortable and above all I know he is safe.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It is a pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Review from Tricia B (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Crystal Court for 22 months. During her time there she was well looked after by the hardworking staff. They all knew Mum's name as I wheeled her around the care home in her chair, which meant a lot. The staff are very kind and caring and treated Mum with respect and dignity.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It was a pleasure caring for your mum and she is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court Family.

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Review from G M (Relative of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law is always treated with respect and dignity. Beautifully cared for. The staff are always approachable and pleasant with time to talk.
My dad was on the Alzheimer's floor. He was happy, well cared for and always clean. The staff were all diligent, caring and approachable. On the night
he died, we were given every support and comfort. All was calm and respectful.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It is our pleasure to care for your sister-in-law.
Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Review from M W (Son of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted to Crystal Court for respite care after being discharged from the hospital. The care staff and support were excellent. Mum was treated with dignity and respect. Mum enjoyed her time at Crystal Court.
Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It was a pleasure to care for your Mum and we are delighted that she settled in so well.
Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Review from Lynn M (Independent Advocate Deputyship) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a mental health nurse and an Independent Mental Capacity Assessor and I visited one of your residents to carry out a capacity assessment and act as certificate provider for her LPA. The lady in question has communication difficulties and I was helped enormously by your activities co-ordinator.
She showed great kindness to the resident and it was clear that she knew her really well and cared about her. She was also very skilled in being able to communicate with the resident and knowledgeable about what mental capacity entails. You must be very proud to have her on your team.
Reply from Paul Millar, Marketing Manager at Crystal Court

Dear Lynn, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Review from Terry D (Husband of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a settling-in period, my wife now has a new home and she is happy, which makes me happy. The manager and her team are exceptional. Full marks.
Reply from Paul Millar, Marketing Manager at Crystal Court

Dear Terry, many thanks for taking the time to review our home. It is our pleasure to care for your wife and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.

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Current Review Score: 9.3 (9.330)

Overview of Review Score

The Review Score of 9.3 (9.330) out of 10 for Crystal Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.330 for Crystal Court is calculated as follows: ( (127 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 206 Ratings = 4.33
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crystal Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Sandor

Sandor Székely

Job Title: Home Manager Joined: 2024

I have worked within Social Care since 2011, working across many disciplines within the industry.


I settled at Crystal Court in 2017, moving up to Home Deputy in 2021, during which period I achieved my NVQ Level 5 (distinction) in healthcare leadership and management.


I am honoured and excited to be the Home Manager at Crystal Court, and I aim to ensure that the core values we hold dear are upheld and built upon.
These Are:-
To Always
Put the residents first
Be Caring
Be Approachable
Be Respectful
Build Open and Honest relationships
To pursue growth and learning
Ensure that the highest standards of care are given
Away from Crystal Court, I like to exercise and keep fit, read and socialising also spending time with my Dog (Charlie)

Les

Les Greaves

Job Title: Deputy manager Joined: 2022

Bio to follow

Zsolt

Zsolt Fazakas

Job Title: Home Administrator Joined: 2021

Bio to follow

Deborah

Deborah Simpkin

Job Title: Activities Lead Joined: 2025

Bio to follow

John

John Tasker

Job Title: Head Chef Joined: 2021

Bio to follow

Qaiser Iqbal

Qaiser Iqbal Khan

Job Title: Head Housekeeper Joined: 2017

Bio to follow

Frequently Asked Questions about Crystal Court

What types of Care is Crystal Court registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crystal Court have?

There are 68 Single Rooms.

What are the Facilities & Services at Crystal Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crystal Court to the centre of Harrogate?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crystal Court to verify any information. View our terms and conditions. Crystal Court has an Enhanced Service - more info.