






Crystal Court is a modern purpose-built Care Home located in the pretty village of Pannal immediately south from the spa town of Harrogate and easily accessible from the A61.
Each of the 68 ensuite single bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.
At Crystal Court providing independence and choice is very important and residents are encouraged to personalise their rooms with...
Care Provided by Crystal Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Whilst we don't currently offer Local Authority beds without a top up, please do get in touch with our lovely team. Care funding can be confusing and we may be able to help you.
Fees are Fully Inclusive however Podiatry, Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Crystal Court for full pricing details and T&Cs.
Contact Crystal Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Highgate Care Services Ltd
- Private Owned
Person in charge
- Mandy Scott(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (38)
Visiting
- Visitors welcome.
Parking
- Free car parking on site
Crystal Court Reviews (65)
Crystal Court has a Review Score of 8.9 (8.937) out of 10, based on 14 reviews in the last 2 years.
Over all time Crystal Court has 65 reviews.
Care home is nice and modern. It's so nice that rooms overlook the gardens and courtyard. Staff are very helpful and obviously care about their residents. I think they have managed the Covid pandemic so well as they have kept my mum safe and well. They seem to have thought carefully about procedures during the pandemic and I feel safe visiting Mum in the pod they created.
Thank you for your review which we all appreciate. I am pleased that you feel reassured and happy with the care everyone provides.
Having not been inside Crystal Court my experience is limited but can say the staff have always been extremely helpful and my mother looks and seems very well cared for during this very difficult year and I am most grateful to all the staff.
Many thanks for taking the time in completing a review. Reviews are always welcome. Times are difficult, but hope the restrictions will soon end and that you can then have a look around our fabulous home. I am pleased you had a good visit and positive feeling about the care that all our staff provide.
Excellent care for my father and keeping activities going during COVID has really kept him going. He constantly praises the food and nurse care. My visits have always been a good experience and the staff made things easy and straightforward.
Thank you very much for your time in completing a review. I am pleased that you are enjoying your visits and that your father has acknowledged the enjoyment he gets from the care and activities which are provided.
Before the pandemic, I enjoyed regular visits unannounced whenever I liked. The staff have his best interests at heart and I can sleep soundly knowing he’s getting the best care we could wish for. Whilst I know grandad enjoys the relationships he’s formed with all the staff, certain carers hold a special place in his heart and it’s comforting to know he is as happy as he can be and he’s safe.
I would highly recommend Crystal Court, another thing to note, it is always spotless, never smells like a crate home and the food is amazing quality.
We hope that soon you will be able to visit freely again now the restrictions are lifting.
I was visiting my sister-in-law for the first time after several months due to Covid and travel restrictions, the staff made me very welcome and made sure I had extra quality time with my relative due to how far I had travelled for the visit. They also made sure my relative was cared for when I was leaving as she was emotional. Beautiful residence and excellent caring staff. Highly recommend.
I very much appreciate your kind words and time you have taken in sending in a review.
We all hope to see you again soon.
Was very easy to book a visit and was handled great upon arrival. Can not wait to go back and see her again.
Thank you for taking the time to review Crystal Court.
Our last visit yesterday was perfect - sunny day, she recognised us for a little while, smiled a lot and was a chatterbox and even waved!
Thank you so much for the amazing work you continue to do - day in day out - we truly appreciate your commitment and professionalism.
Thank you for taking the time in completing a review. I was really pleased that you enjoyed your visit and I am sure you will have many more.
My mother was extremely ill when she was transferred from hospital to Crystal Court. She only lived for another 12 days. During that time she was well cared for by some wonderful staff. Throughout that time, my sister and I were kept fully informed of her situation by the nurses on duty and the Care Home Manager. On the day she died I was allowed to spend several hours with her, despite the 14 day quarantine period having not elapsed. In that time I could see the wonderful care she was being given and how the nurses and care assistants treated her with as much dignity as they could. My sister and I are extremely grateful to everyone at Crystal Court for making Mum's final days as comfortable and peaceful as possible.
I will ensure that the staff are made aware of your review.
First-class care and attention to detail from day one, Crystal Court made the process of my father being admitted during the lockdown. He settled very quickly and was looked after extremely well.
Thank you for your very kind review which I will ensure is passed onto all the team.
Really impressed with the manager and how friendly and knowledgeable she is when I’ve spoken to her on the phone. It’s good to know that people can still remain professional during this difficult time. I do not live locally but I was reassured that my Aunt remains safe and comfortable, and I am so grateful to all the staff who work so hard and who are dedicated to caring for others. I wouldn’t hesitate to recommend the home as my experience has been wholly positive.
Thank you for your lovely review. I am very proud of all the staff here at Crystal Court on the care they provide. The team and residents will continue to support all in our care.
The Crystal Court care home is excellent, the staff are wonderful and I am so happy that my husband is a resident there.
We are all proud of the work and care that is provided in our home.
Crystal Court is spotlessly clean.
Thank you very much for your kind comments about our home. We strive at all times to give our residents the very high standards of care. I will pass your comments onto the nurses and carers.
Thanks to the professionalism of the nurses, carers and all the dementia team Dad spent his final months in a safe, caring atmosphere. He always seemed happy in his new home and loved the attention he received from the dementia team who always took so much care of him. Mum always went home knowing Dad was settled therefore she did not stress about him being left which was a good thing for her health. Sadly Dad passed away but I can’t thank the home enough for looking after him in his last few days sitting with him and talking to him even though they were busy.
Nothing but praise for the staff who cared for our mother during her last weeks . Always showing her kindness and always there at hand when ever she needed assistance . Her room was light and cheerful with patio doors opening out onto the garden. Many thanks you did a wonderful job.
Thank you to everyone there for all that you have done for my mother.
The excellent quality of care provided, cleanliness and maintenance of all areas of the care home, high standards of catering, together with the friendly and welcoming manner extended to both residents and visitors/relatives by every member of staff including nurses, carers, domestics and catering staff is very much appreciated.
The food is very good and the staff are so friendly, it's just like part of the family. The place is spotlessly clean and very well looked after. My wife loves it when I am not there as she is very friendly.
My brother has been in Crystal Court for almost 3 years and I have found his care to be of the highest standard. The staff are always friendly and helpful and I have no complaints about anything. His general wellbeing has improved although obviously, his dementia hasn't.
Six months ago my husband became a resident at Crystal Court. He was very agitated and unhappy after being in hospital for several weeks and his dementia and Alzheimer's disease had become much more severe. Very soon after the kind care and attention from a dedicated staff he has become much calmer and seems happier. The Staff go to extraordinary lengths to make the lives of both residents and those of their family the best they can be. I feel fortunate that my husband has been able to take up residency here and would wholeheartedly recommend it.
From day one we have had no concerns whatsoever about the well being, care and conduct of my mother in law. In the lead up to the funeral we were struggling to secure a hair appointment so that she could look her best, and one of the carers came to the rescue so that on the day of the funeral my mother in law looked her absolute best.
Since arriving at Crystal Court my mother in law has never looked better.
To us, her Dementia has actually improved albeit fractionally but with this disease, fractional improvements are all it takes to give a better quality of life. That is due to the mental and emotional stimulation provided by everyone there.
The food is excellent and my mother in law want's for nothing. Long may it continue is all I can say.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Accreditations
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