Crystal Court

Pannal Green, Pannal, Harrogate HG3 1LH
Review Us
9.2 63 Reviews
  • Crystal Court, Harrogate
Crystal Court is a modern purpose-built Care Home located in the pretty village of Pannal immediately south from the spa town of Harrogate and easily accessible from the A61.

Each of the 68 ensuite single bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Crystal Court providing independence and choice is very important and residents are encouraged to personalise their rooms with their belongings to help them feel at home and as comfortable as possible.

All residents are supported to live an active and fulfilled life. The person-centred care enables residents to keep on doing the things they’ve always loved.

The facilities at Crystal Court allow residents to enjoy everyday routines that promote independence, from utilising the beauty salon, enjoying the gardens or simply catching up with friends in the peaceful lounges at Crystal Court.

The home has a busy activities timetable. The activities are built around mental stimulation, boosting mobility and social engagement. They include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer menus with a whole range of food options made from fresh, seasonal produce, which include traditional classic meals and interesting international cuisine.
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Care Provided by Crystal Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1794
  • Self-Funded Nursing Dementia Care: from £1849
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1794
  • RESPITE Self-Funded Nursing Dementia Care: from £1849

Whilst we don't currently offer Local Authority beds without a top up, please do get in touch with our lovely team. Care funding can be confusing and we may be able to help you.


Fees are Fully Inclusive however Podiatry, Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Crystal Court to find out the exact price for your requirements.

Contact Crystal Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Crystal Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mandy Scott (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Visitors welcome.

Parking

  • Free car parking on site

Crystal Court Reviews (63)

9.2

Crystal Court has a Review Score of 9.2 (9.176) out of 10, based on 16 reviews in the last 2 years.
Over all time Crystal Court has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crystal Court
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Total of 63, showing 21-40
Review from Lynn M (Independent Advocate Deputyship) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a mental health nurse and an Independent Mental Capacity Assessor and I visited one of your residents to carry out a capacity assessment and act as certificate provider for her LPA. The lady in question has communication difficulties and I was helped enormously by your activities co-ordinator.
She showed great kindness to the resident and it was clear that she knew her really well and cared about her. She was also very skilled in being able to communicate with the resident and knowledgeable about what mental capacity entails. You must be very proud to have her on your team.
Reply from Paul Millar, Marketing Manager at Crystal CourtDear Lynn, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.
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Review from Terry D (Husband of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a settling-in period, my wife now has a new home and she is happy, which makes me happy. The manager and her team are exceptional. Full marks.
Reply from Paul Millar, Marketing Manager at Crystal CourtDear Terry, many thanks for taking the time to review our home. It is our pleasure to care for your wife and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court family.
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Review from A A (Nephew of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff, nurses, carers, manager and maintenance team are very organised and efficient but with an extremely caring and happy nature.
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for taking the time in completing a review for Crystal Court. Your comments are very much welcome. I will of course make sure that I pass these on to the staff.
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Review from Nikki R (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Crystal Court just before Christmas 2022 after a 2-month stint in the hospital after being diagnosed with flu and pneumonia. Her already complex and severe medical and emotional needs have deteriorated since being admitted. Our family sincerely like to commend and thank the
staff at Crystal Court for often going above and beyond and also for their patience, kindness, tolerance and genuine care, which we all including my mother-in-law. Really appreciated.
Reply from Paul Millar, Marketing Manager at Crystal CourtDear Nikki, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Crystal Court family.
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Review from Philip S (Son of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the first-floor dementia ward for almost one full year before she passed away.
The carers and therapists have treated my mother with the utmost patience and concern for her well-being. Mother has been relaxed and at ease throughout her stay there.
I cannot praise the staff enough
for the manner that they have nursed, cared for, fed and clothed my mother during her stay. They have without exception carried out their duties beyond all our expectations.
My whole family have been delighted with our choice of care home and feel we could not have bettered it.
Reply from Paul Millar, Marketing Manager at Crystal CourtDear Philip, many thanks for taking the time to review our home. It was our pleasure to care for your mum and she is sorely missed. Your kind words are greatly appreciated and I will of course pass them on to Sue and the Crystal Court family.
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Review from Janet S (Daughter of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only been in Crystal Court Care Home for four weeks. The staff and management have been so kind and supportive to Mum and all our family. My mum, at times, can be very challenging due to her dementia but the staff are very experienced and look after her needs in a caring way.
This is not
a negative comment about any of the staff or management but I do think the dementia ward/wing would benefit from another member of staff.
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for the review you completed. I have passed your comments on to the staff.
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Review from D W (Ex Family Member) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member was treated with nothing but respect and kindness, nothing was too much trouble. The home manager and deputies were approachable and kind. Food was good, always offering an alternative. The carers worked exceptionally hard but had time to listen to my family member which meant a lot,
for that I thank you. You are all angles, well done and again thank you all.
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for taking the time in completing a review. I am pleased that you had a positive experience at Crystal Court. Your views mean so much and help us in maintaining high standards of care for our residents and those who visit the home. Reviews are very important so that we can continue providing and improving high standards of care within the home. Thank you again and I will ensure I pass your kind words on to the staff.
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Review from Lucy K (Daughter of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to place my lovely mum in Crystal Court Care Home when her dementia became so advanced that we could no longer care for her at home (she had lived with us for six years). Whilst it was a heartbreaking decision and she had to go in during lockdown, the staff cared for her very well and she settled
quickly. She was well cared for and the staff clearly knew her by name and knew her likes and dislikes well. This gave us great comfort when she eventually passed away peacefully in July 2022 at 92. She lived at Crystal Court for seventeen months and I can genuinely say that I don't believe anywhere else would have cared for her as well as Crystal Court did. They treated her with dignity and respect and enjoyed a laugh and joke with her. She was very happy there. Any issues we raised were dealt with promptly and effectively. Communication was very good, particularly when she had any medical issues. Thank you staff at Crystal Court - highly recommended.
Reply from Paul Millar, Marketing Manager at Crystal CourtDear Lucy, many thanks for taking the time to review our home and please accept our deepest condolences for your loss. It was our pleasure to care for your mum and I know she is sadly missed by all at Crystal Court. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at the home.
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Review from Melanie B (Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my gran came to Crystal Court Care Home I can truly say and hand on my heart that all staff from each department have been great with my gran from the moment Gran arrived at the home until she passed. All her needs were met, I couldn’t have asked for anything more.
So grateful to all staff for
the care, support and dignity my gran has received.
Thank you.
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for your kind words and the time you have taken in submitting a much-appreciated review. Reviews are so welcomed and help in maintaining high standards of care for everyone in our care. I will pass on your thanks to the staff. They work extremely hard and your lovely comments do mean so much. Thank you again for your time.
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Review from Julia T (Daughter of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is a resident of Crystal Court Care Home. When I visit her I feel welcome, I find the atmosphere in the home calm and friendly and the manager very approachable. Every member of the staff greets my mother by name, just one example of the respect shown to my mother and other residents. The
carers who look after my mother are kind and thoughtful and it is clear that they know her well and care about her. They treat her as an individual and with dignity. I am so pleased that we chose Crystal Court when my mother needed to move into a care home. I thoroughly recommend Crystal Court to any relative of a person with dementia.
Reply from Paul Millar, Marketing Manager at Crystal CourtDear Julia, many thanks for taking the time to review our home. It is our pleasure to care for your mother and are delighted that the care provided offers you peace of mind. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Crystal Court.
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Review from Anne H (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Traumatic experience. All good to start with but these turned out to be empty promises. My Mother's care was not at the forefront of her being looked after in this care home. Her care plan had other residents' details names, date of birth, etc in it. It did lead me to question was she receiving the
correct care. Staff issues and staff shortages, and low morale lead to some poor quality service. Incorrect information in her care plan did compromise my Mother's health. I do have photographic evidence of this. District nurses raised safeguarding against the home and I had to raise one which included numerous points. All agreed in a meeting with the home manager and social services to be substantiated. Some staff were lovely and attentive, but terribly overworked, whilst others just did not care. Requested information from Home Manager which was ignored and never responded to! This all resulted in moving my Mother to a better care facility. Crystal Court, poor home badly run!
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for taking the time in reviewing the home. I am very disappointed that this review has now been sent in after so long but any review good or bad will be addressed if not already done so at the time. The comments you have raised were all addressed at the time in a manner which would be expected and escalated in an open and honest way so that any concerns are highlighted and dealt with appropriately. At no time were you ignored and appropriate actions were taken. It was decided that the best option was for you to find another placement which was agreed by all. I would like to stress that all our residents are supported and cared for as individuals from a very hard-working team, under the very demanding times everyone has experienced over the past two years. Thank you again as we take all reviews seriously so that we can continue to improve and maintain high standards for our residents. We have had many really good reviews and sadly we have not managed to meet your expectations.
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Review from Elizabeth R (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Crystal Court Care Home from 2020 until 2022. She was treated with compassion and kindness by staff in the home throughout her stay, even though "lockdowns" made visiting difficult for the family. Even though we were not with her when she died, we were allowed to sit with
her for a while that morning which was a great help to me and my sister. As my mother would have said, "thank you for caring".
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for your kind words and taking the time in sending a review of the home.
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Review from Joanne B (Niece of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has lived at Crystal Court for three years. During this time, he has been treated with kindness, love and dignity. His care has been excellent throughout, and we feel very lucky he has been kept safe throughout Covid. His recent passing was made easier for us knowing he was cared for by familiar
faces who really cared for him and us as a family. Thank you, we are very grateful.
Reply from Paul Millar, Marketing Manager at Crystal CourtDear Joanne, many thanks for taking the time to review our home. It is our pleasure to care for your uncle. All feedback is welcomed and is used to continually improve the high standards of care provided. Your kind words are greatly appreciated, and I will ensure that they are passed on to the Crystal Court team.
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Review from D S (Son of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, helpful and considerate. The hygiene and cleanliness of the home are exceptional. I would have no hesitation in recommending Crystal Court Care Home to anyone who has any worries about where to place an ageing relative.
Reply from Paul Millar, Marketing Manager at Crystal CourtMany thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Crystal Court
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Review from R S (Son of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted at the care and attention that my mother is receiving at Crystal Court Care Home in Pannal.
Reply from Paul Millar, Marketing Manager at Crystal CourtMany thanks for taking the time to review our home. It is our privilege and pleasure to care for your mother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Crystal Court.
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Review from Keith N (Son of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been treated with dignity and respect since the day she moved in. The staff are always attentive and have an understanding of her as an individual.
Reply from Paul Millar, Marketing Manager at Crystal CourtMany thanks for taking the time to review our home. It is our pleasure and privilege to care for your Mum. Your kind words are greatly appreciated and I will of course ensure that they are passed on to the manager and her team at Crystal Court.
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Review from M B (Relative of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First time visitor, treated well by staff, they ensured Covid-19 tests and PPE before admission.
My relative looks like she is being cared for, nice room. Staff seem friendly and hardworking. Keep up the good work!
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for taking the time in reviewing your visit. I am pleased your visit was positive and that you had a nice experience, especially on your first visit. I have passed your comments onto the staff.
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Review from Susan D (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I have been visiting my father since June 2020. Now we are allowed in we are far more aware of the excellent care he is receiving. My dad always looks clean, shaven and cared for, and well-fed. And Dad always responds to whichever carer comes in to see us when we are there - in a good
way. And we always feel welcomed when we visit.
Reply from Shellene Armstrong, PA at Crystal CourtMany thanks for your feedback and review of the home.
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Review from Deborah R (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care home is nice and modern. It's so nice that rooms overlook the gardens and courtyard. Staff are very helpful and obviously care about their residents. I think they have managed the Covid pandemic so well as they have kept my mum safe and well. They seem to have thought carefully about procedures
during the pandemic and I feel safe visiting Mum in the pod they created.
Reply from Sue Sellers, Home Manager at Crystal CourtThank you for your review which we all appreciate. I am pleased that you feel reassured and happy with the care everyone provides.
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Review from H S (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having not been inside Crystal Court my experience is limited but can say the staff have always been extremely helpful and my mother looks and seems very well cared for during this very difficult year and I am most grateful to all the staff.
Reply from Sue Sellers, Home Manager at Crystal CourtMany thanks for taking the time in completing a review. Reviews are always welcome. Times are difficult, but hope the restrictions will soon end and that you can then have a look around our fabulous home. I am pleased you had a good visit and positive feeling about the care that all our staff provide.
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Current Review Score: 9.2 (9.176)

Overview of Review Score

The Review Score of 9.2 (9.176) out of 10 for Crystal Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.326 for Crystal Court is calculated as follows: ( (117 Excellents x 5) + (34 Goods x 4) + (15 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 184 Ratings = 4.326
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Crystal Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Zsolt

Zsolt Fazakas

Job Title: Home Administrator Joined: 2021

Bio to follow

Deborah

Deborah Simpkin

Job Title: Activities Lead Joined: 2025

Bio to follow

John

John Tasker

Job Title: Head Chef Joined: 2021

Bio to follow

Qaiser Iqbal

Qaiser Iqbal Khan

Job Title: Head Housekeeper Joined: 2017

Bio to follow

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