Crystal Court

Pannal Green, Pannal, Harrogate HG3 1LH
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9.3 61 Reviews
  • Crystal Court, Harrogate
Crystal Court is a modern purpose-built Care Home located in the pretty village of Pannal immediately south from the spa town of Harrogate and easily accessible from the A61.

Each of the 68 ensuite single bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Crystal Court providing independence and choice is very important and residents are encouraged to personalise their rooms with their belongings to help them feel at home and as comfortable as possible.

All residents are supported to live an active and fulfilled life. The person-centred care enables residents to keep on doing the things they’ve always loved.

The facilities at Crystal Court allow residents to enjoy everyday routines that promote independence, from utilising the beauty salon, enjoying the gardens or simply catching up with friends in the peaceful lounges at Crystal Court.

The home has a busy activities timetable. The activities are built around mental stimulation, boosting mobility and social engagement. They include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer menus with a whole range of food options made from fresh, seasonal produce, which include traditional classic meals and interesting international cuisine.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1794
  • Self-Funded Nursing Dementia Care: from £1849
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1794
  • RESPITE Self-Funded Nursing Dementia Care: from £1849

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Crystal Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sándor Csaba Székely (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Visitors welcome.

Parking

  • Free car parking on site

Crystal Court Reviews (61)

9.3

Crystal Court has a Review Score of 9.3 (9.330) out of 10, based on 18 reviews in the last 2 years.
Over all time Crystal Court has 61 reviews.

Overall Experience
  • 46
  • 12
  • 0
  • 1
  • 2
Date Published
  • 61
  • 4
  • 8
  • 18
  • 43
Reviewer Connection to Crystal Court
  • 20
  • 11
  • 7
  • 7
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Nancy G (Regular Volunteer) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Crystal Court are amazing, they do their job professionally as one team. They are all very kind, helpful and dedicated. There are regular activities organised to keep the residents in the festive mood. I can say the service provided by the carer and the management is a 5-star service and
I would definitely recommend this place to a member of my family or a friend. Well done Crystal Court and keep up the hard work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.330)

Overview of Review Score

The Review Score of 9.3 (9.330) out of 10 for Crystal Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.330 for Crystal Court is calculated as follows: ( (127 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 206 Ratings = 4.33
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crystal Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Sandor

Sandor Székely

Job Title: Home Manager Joined: 2024

I have worked within Social Care since 2011, working across many disciplines within the industry.


I settled at Crystal Court in 2017, moving up to Home Deputy in 2021, during which period I achieved my NVQ Level 5 (distinction) in healthcare leadership and management.


I am honoured and excited to be the Home Manager at Crystal Court, and I aim to ensure that the core values we hold dear are upheld and built upon.
These Are:-
To Always
Put the residents first
Be Caring
Be Approachable
Be Respectful
Build Open and Honest relationships
To pursue growth and learning
Ensure that the highest standards of care are given
Away from Crystal Court, I like to exercise and keep fit, read and socialising also spending time with my Dog (Charlie)

Les

Les Greaves

Job Title: Deputy manager Joined: 2022

Bio to follow

Zsolt

Zsolt Fazakas

Job Title: Home Administrator Joined: 2021

Bio to follow

Deborah

Deborah Simpkin

Job Title: Activities Lead Joined: 2025

Bio to follow

John

John Tasker

Job Title: Head Chef Joined: 2021

Bio to follow

Qaiser Iqbal

Qaiser Iqbal Khan

Job Title: Head Housekeeper Joined: 2017

Bio to follow

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